Orange Price changes ?

pjmoore

I contacted mobiles.co.uk a couple of days ago and asked them if I would be in breach of their T&C if i negotiated a reduction IN THE COST OF MY TARIFF. This is their reply:

Hello,

Thank you for your email.

It is at the discretion of the network provider to reduce your tariff
therefore you are not in breach of anything.

If Orange have authorised this, our terms and conditions are
irrelevant as we are simply the service introducer.

I hope this clarifies your queries.

Kind Regards,




--
Regards
====
Lubna Azim
Customer Services Advisor
Customer.servcies@mobiles.co.uk
* * *
Mobiles.co.uk Customer Services Team
http://!!!!!!!!!!!!!!!!!!!!

paulmx3

Mobiles.co.uk_company_representative wrote: »

Because this situation is still under discussion with Orange it doesn't make sense for me to comment further, other than to reiterate that you must be aware that you agreed to Mobiles.co.uk T&Cs which are still in force.

Obviously this situation is not ideal but T&Cs are there to protect both the business and the customer.

but the terms and conditions have been changed,you cant have terms and conditions and say the alteration of some has no bearing on the contract as a whole,orange have held there hands up to this and its costing them,if someone was to take the terms and conditions you posted above and argued it i cant see how you have a leg to stand on.

unlucky......

WelshBluebird

Cheers for the info ben.
One question I have.

Some of the tariffs on offer from yourself are at a discount. So I am paying £30 a month for Dolphin 40, when usually it would be £40 a month.

If I contact orange and get a discount (say £5), would that be off what I'm paying now (so would be £25 a month), or would it be off the full dolphin 40 price (and so I would end up paying £35 a month)? Thanks.

Mobiles.co.uk_company_representative

pjmoore wrote: »

I contacted mobiles.co.uk a couple of days ago and asked them if I would be in breach of their T&C if i negotiated a reduction IN THE COST OF MY TARIFF.

Note that this doesn't refer to discounted line rental, which is only payable if the customer remains on the same tariff.

Mobiles.co.uk_company_representative

paulmx3 wrote: »

but the terms and conditions have been changed,you cant have terms and conditions and say the alteration of some has no bearing on the contract as a whole,orange have held there hands up to this and its costing them,if someone was to take the terms and conditions you posted above and argued it i cant see how you have a leg to stand on.

unlucky......

Orange's T&Cs have changed.

Mobiles.co.uk T&Cs are unaffected.

hellraiser11

Mobiles.co.uk_company_representative wrote: »

Because this situation is still under discussion with Orange it doesn't make sense for me to comment further, other than to reiterate that you must be aware that you agreed to Mobiles.co.uk T&Cs which are still in force.

Obviously this situation is not ideal but T&Cs are there to protect both the business and the customer.

Hi Ben,

With due respect, the T&Cs are clearly protecting the business only as the customers are having to put up with increased charges due to implications for cancelling the second set of T&C with mobiles.co.uk.

On a different note, wonder why orange T&Cs state the phone is outside the airtime contract? Surely, they could have also introduced the clause return the phone or fulfil your minimum term.

Santos1204

Mobiles.co.uk_company_representative wrote: »

Orange's T&Cs have changed.

Mobiles.co.uk T&Cs are unaffected.

Ben,

So what do we do with our handsets from mobiles.co.uk now that we've been screwed by Orange?

Thanks

Any

Mobiles.co.uk_company_representative wrote: »

Orange's T&Cs have changed.

Mobiles.co.uk T&Cs are unaffected.

Price changed - so how is it unaffected? You cannot do nothing!
You might as well close the shop if you do!

paulmx3

Mobiles.co.uk_company_representative wrote: »

Orange's T&Cs have changed.

Mobiles.co.uk T&Cs are unaffected.

like i said unlucky orange have done you over too.

take it like a man.......

manny202

paulmx3 wrote: »

like i said unlucky orange have done you over too.

take it like a man.......

Likewise if you were to try and recoup the cost of the hadset, most you were advertising for free, so you would be entitled to a big 0. Mine was free and from mobiles.co.uk about a month ago and my cancellations going through. Your terms are clearly flawed and void by orange and wouldnt stand up 2 mins in court.