Orange Price changes ?

HugoSP

So far I've just been offered either 300 mins as opposed to 100mins that I've got now, or £5 off line rental.

I'm trying to understand from Dialaphone as to whether the £5 discount will affect my cashback. This phone is used by dd2 who mainly uses it for texts. It already has unlimited texts.

I like the idea of extra minutes, as I suspect she could go over the 100mins. However I would opt for a free upgrade from the KP500 to the Nokia 5800.

hellraiser11

Mobiles.co.uk_company_representative wrote: »

Hi

You agreed to our Terms and Conditions when you placed the order, and we sent you a copy of these T&Cs.

These do not relate to call charges etc, but to the terms of doing business with Mobiles.co.uk and specifically that there is a minimum term to the contract which must be respected. This is entirely unrelated to Orange's T&Cs.

For clarity, because I can see this is going to keep coming up, you agreed to our Terms and Conditions and these still apply no matter what Orange may or may not do. Part of this is an agreement that you will fulfill your obligations to a minimum contract term in return for us offering discounted handsets and free gifts.

Regards
Ben

Hi Ben,

Could you please answer my query about the retentions discount being offered by orange and whether that breached mobiles.co.uk T&Cs?

Any

HugoSP wrote: »

I like the idea of extra minutes, as I suspect she could go over the 100mins. However I would opt for a free upgrade from the KP500 to the Nokia 5800.

I've tried that. They refused. Let me know if you have more luck then me.

Mobiles.co.uk_company_representative

hellraiser11 wrote: »

Hi Ben,

Could you please answer my query about the retentions discount being offered by orange and whether that breached mobiles.co.uk T&Cs?

Moving to a new tariff would invalidate cashback claims as per the T&Cs, correct.

With regards to the contract questions, you may well be able to cancel your Orange contract if they alter their charges etc but you have agreed to a separate set of T&Cs (ours) which state you must complete your minimum term. These T&Cs are still very much in force and should be respected by both parties.

jase301

Mobiles.co.uk_company_representative wrote: »

Hi

You agreed to our Terms and Conditions when you placed the order, and we sent you a copy of these T&Cs.

These do not relate to call charges etc, but to the terms of doing business with Mobiles.co.uk and specifically that there is a minimum term to the contract which must be respected. This is entirely unrelated to Orange's T&Cs.

For clarity, because I can see this is going to keep coming up, you agreed to our Terms and Conditions and these still apply no matter what Orange may or may not do. Part of this is an agreement that you will fulfill your obligations to a minimum contract term in return for us offering discounted handsets and free gifts.

Regards
Ben

Thanks for the reply,

However, with respect Ben, if Orange decided to charge everyone £500/month you couldnt expect everyone to honour the contract with you as its Orange's prices we signed upto, and although the increase isnt so big (but big enough at 300%, plus international call charge increases etc) its going to massively affect my monthly payments.

Firstly can you please confirm that i have NOT signed up to these increased charges, so i can confirm to Orange as they insist i have, but have no proof! (the old charges are STILL on the website in their t&c)

Secondly, if i cancel, what will happen from your companys perspective in relationship to me?

I appreciate your time here, but this will save a lot of calls to your service centre answering on here.

Thanks.

paulmx3

Irrespective of delivery and the passing of risk in the Equipment, or any other provision of these conditions, the ownership of the
Equipment shall not pass to you until (i) we have received in cash or cleared funds payment in full for the price of the Equipment and
all other Equipment agreed to be sold by us to you for which payment is then due and (ii) you have made all payments due under your
Airtime Contract for the Minimum Period, if you acquired your Mobile Phone/Smart Phone on the basis that you enter into a Airtime
Contract.

this is a bit of an issue for you then.

surely under section (i) the full price for the piece of equpiment could only be the price you have it advertised at,in many cases free.

and under section (ii) the airtime contract as it was was entered into without any dispute,but,orange have not stuck to that contract so through no fault of there own the contract has effectively been voided by orange.

i would say if someone did not accept these new terms and conditions as they are entitled to do then your issue would be with orange and not the person you sold the origonal contract to.

also people being given a discount are not changing priceplan they are being given an extra discount,again this couldnt be seen as changing tarrif,surely.

if you stick to your guns regaring the above and fail to see sense it looks like a shewd move by orange in the fact that in future people will just go direct to them without the hastle of having to work to two sets of terms and conditions.

AA_Alex

Hello guys,

I'm outside UK at the moment, and will be back in early September, will I still be able to cancel my contract? Can I even cancel my contract after 14th of September? And by the way, orange has my 150 quid deposit, hope they will return it too

Mobiles.co.uk_company_representative

Because this situation is still under discussion with Orange it doesn't make sense for me to comment further, other than to reiterate that you must be aware that you agreed to Mobiles.co.uk T&Cs which are still in force.

Obviously this situation is not ideal but T&Cs are there to protect both the business and the customer.

thommy

i wonder if orange will pay for my mortgage, if i threaten to leave....

Any

Mobiles.co.uk_company_representative wrote: »

Because this situation is still under discussion with Orange it doesn't make sense for me to comment further, other than to reiterate that you must be aware that you agreed to Mobiles.co.uk T&Cs which are still in force.

Obviously this situation is not ideal but T&Cs are there to protect both the business and the customer.

I suggest you push it - because clients only have 30 days from being aware of the price change to cancel the contract.

Surely if all your customers turn around now and return your phones - knackered, scratched and worthless - you will lose on this as well. Not mentioning that your reputation is already very thin thanks to this. You sold your customers product which has now changed and is going to cost them dearly.