Orange Price changes ?

johannab

Hello all,

may I join in..?

I am 10 months into an 18 month contract with ORANGE and mobiles.co.uk.

I paid for my phone (£80) and got a free gift ( playstation) when I took out the contract (10 months ago).

Where do I stand? I ask this mainly to the Mobiles.co.uk rep. Can you tell me in plain English what Mobiles.co.uk expects of me if I cancel my orange contract?

Thanks to anyone with any insight into all this mess.:eek:

Jo

Santos1204

When I phoned the customer services they informed me that I could either pay £500 or send the phone back, I asked them to send me an email to back this up and have heard nothing.

NMB

Mobiles.co.uk_company_representative wrote: »

See section 4.2;


Quote:
Irrespective of delivery and the passing of risk in the Equipment, or any other provision of these conditions, the ownership of the
Equipment shall not pass to you until (i) we have received in cash or cleared funds payment in full for the price of the Equipment and
all other Equipment agreed to be sold by us to you for which payment is then due and (ii) you have made all payments due under your
Airtime Contract for the Minimum Period, if you acquired your Mobile Phone/Smart Phone on the basis that you enter into a Airtime
Contract.
Regards,

Due to Orange changing the t&c's of the contract the minimum period has been completed and all payments made. The contract contained a clause to vary the minimum term and this has now been activated. Mobile.co.uk were aware of the provisions for the airtime contract being changed by Orange when they sold the phone/airtime deal - as mobiles.co.uk have stated, obviously everybody knows the exact t&c's of the contract they are entering into.

Whilst I have sympathy for mobiles.co.uk's position its for them to claim for compensation from Orange for the loss to them due to the their change in t&c's - but thats never going to happen so they'll attempt to take the easy option and recoup what they can from the consumer.

jase301

Well i think we should all just cancel and let them take us all to the small claims court, if they aren't going to be helpful in any way.
This is a massive change to the contract as a whole, albeit they didnt change it themselves, and any court would take the view this is unfair to the customer.
There's no way im paying the new charges anyway, so something needs to be sorted, and soon.

paulmx3

johannab wrote: »

Hello all,

may I join in..?

I am 10 months into an 18 month contract with ORANGE and mobiles.co.uk.

I paid for my phone (£80) and got a free gift ( playstation) when I took out the contract (10 months ago).

Where do I stand? I ask this mainly to the Mobiles.co.uk rep. Can you tell me in plain English what Mobiles.co.uk expects of me if I cancel my orange contract?

Thanks to anyone with any insight into all this mess.:eek:

Jo

well,you paid the required price for the phone and the definition of a free gift is...

A gift or a present is the transfer of something, without the need for compensation that is involved in trade. A gift is a voluntary act which does not require anything in return. Even though it involves possibly a social expectation of reciprocity, or a return in the form of prestige or power, a gift is meant to be free.


so id say you can cancel,keep YOUR phone and the lovely FREE gift they gave you.

monkeybutler365

You are confusing the value with what you got the item for. You may well have got the phone free, but its actual value (i.e. its rrp, or cost new) is pretty obviously quite considerably higher

Kingsd316

So do you get to keep the phones if you cancel your contracts if you got the phone free??

manny202

Just spoke to orange, an they said a 2nd text will be doing the rounds at the end of august explaining that if you cancel the company you bought the phone off can legally claw back the money for the handset under rule 3.1.1, he said something about the handset being subsidised by the company. He said you can cancel but will have to return the handset.

macima

Regarding June contracts, my wife renewed her contact on June 10th 2009 and today received the text - haven't rung up to cancel yet, but a good sign for those who signed up after 31st May.

Any

clarke1983 wrote: »

PLEASE can someone help me iv gone through all the previous posts but no hasnt asked about the people who are on the 'comes with music' tarriff would i be able to disconect for free as i cant find anywhere if the new prices will effect me or not, cheers

Did you get the text?
Why would it not affect you?

It's about price of calls. Nothing to do with music download. I suppose you still call??