Orange Price changes ?

jonkong

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

Am I miss reading or miss understanding your T&Cs "If (i) within 7 working days of receipt of your Equipment, you have failed to arrange connection of the Equipment to the
Network, if not already connected, (ii) you move onto a tariff which offers a lower rate monthly subscription during the
Minimum Period, (iii) your Network Operator ends the Airtime Contract in accordance with its terms (including not limited to
where you have failed to fulfill your payment obligations during the Minimum Period) or (iv) you end the Airtime Contract for
any reason within 9 months (if your Minimum Period is 12 months or more) or within your Minimum Period (if your Minimum
Period is less than 12 months), and the relevant tariff includes a discounted Mobile Phone/Smart Phone, you must in addition to
paying any other charges under the Airtime Contract either:
8.1.1. return the Mobile Phone/Smart Phone to us by sending it special delivery to Online Returns, CPW Logistics Centre,
Bilston Road, Wednesbury, W Midlands, WS10 7JN: or
8.1.2. keep the Mobile Phone/Smart Phone, in which case you agree to pay us the amount of the discount being the handset
only purchase price of the Mobile Phone/Smart Phone less the amount paid by you at the time of purchase for the Mobile
Phone/Smart Phone (the "Discount")." Taken from mobiles.co.uk T&Cs
It clear states within 9 months, so for people 9 months plus, like myself if I cancel next week, don't have to return their phones. Or is this not correct?

hellraiser11

jonkong wrote: »

Am I miss reading or miss understanding your T&Cs "If (i) within 7 working days of receipt of your Equipment, you have failed to arrange connection of the Equipment to the
Network, if not already connected, (ii) you move onto a tariff which offers a lower rate monthly subscription during the
Minimum Period, (iii) your Network Operator ends the Airtime Contract in accordance with its terms (including not limited to
where you have failed to fulfill your payment obligations during the Minimum Period) or (iv) you end the Airtime Contract for
any reason within 9 months (if your Minimum Period is 12 months or more) or within your Minimum Period (if your Minimum
Period is less than 12 months), and the relevant tariff includes a discounted Mobile Phone/Smart Phone, you must in addition to
paying any other charges under the Airtime Contract either:
8.1.1. return the Mobile Phone/Smart Phone to us by sending it special delivery to Online Returns, CPW Logistics Centre,
Bilston Road, Wednesbury, W Midlands, WS10 7JN: or
8.1.2. keep the Mobile Phone/Smart Phone, in which case you agree to pay us the amount of the discount being the handset
only purchase price of the Mobile Phone/Smart Phone less the amount paid by you at the time of purchase for the Mobile
Phone/Smart Phone (the "Discount")." Taken from mobiles.co.uk T&Cs
It clear states within 9 months, so for people 9 months plus, like myself if I cancel next week, don't have to return their phones. Or is th not correct?

Exactly, this clause is effectively over-ridden by clause 4 which states we need to complete the minimum period. Clause 8 and Clause 4 give two different options...but they would of course stick with clause 4 for obvious reasons.

jase301

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

You are forgetting the changes also made to internet access charges and also hikes in international call rates too.
These changes may not seem substantial to you but as i only get 200 minutes it would be easy to go over my quota, and to be charged 15p everytime i listen to a non message on my answerphone for 2 seconds, or to be charged 15p every time i call someone and get their answerphone and immediately hang up. Instead of the agreed 5p, paying 300% more will add up significantly over the course of my contract.

I appreciate you say this isn't your final stance on the situation, and i hope for everyones sake (including your companys) we can reach some sort of agreement where we can be on a tariff we actually agreed to be on, as this is going to look very bad on Mobiles.co.uk when other firms are letting their customer keep their handsets as long as they take a new contract out through that same firm.
(Something, Ben, i would be more than happy to do, though it'd be through 02 this time, meaning you would get your commission from that deal also).

Please take this into consideration with your ongoing discussions with Orange, as i feel i'm being railroaded into a contract i didn't sign up for

Thank you.

Mobiles.co.uk_company_representative

jase301 wrote: »

I appreciate you say this isn't your final stance on the situation, and i hope for everyones sake (including your companys) we can reach some sort of agreement where we can be on a tariff we actually agreed to be on, as this is going to look very bad on Mobiles.co.uk when other firms are letting their customer keep their handsets as long as they take a new contract out through that same firm.

Who's doing this? Curious.

I think you will all find if you read the T&Cs for every single mobile phone retailer they are all identical when it comes to early disconnection, and customers of any of them will have a shock if Orange have said otherwise.

The only difference between ourselves and A.N.Other retailer is that I'm here explaining what the implications of early termination can be.

Ben

Santos1204

Please clear up for me what happens to the handset?

Mobiles.co.uk_company_representative

jonkong wrote: »

your Network Operator ends the Airtime Contract in accordance with its terms (including not limited to
where you have failed to fulfill your payment obligations during the Minimum Period)

It's as obvious as it can be, I believe, that this is what applies here.

or (iv) you end the Airtime Contract for
any reason within 9 months (if your Minimum Period is 12 months or more) or within your Minimum Period (if your Minimum
Period is less than 12 months)

,

It clear states within 9 months, so for people 9 months plus, like myself if I cancel next week, don't have to return their phones. Or is this not correct?

Sorry, I should have been more explicit on this point - after 9 months, you are correct.

elizabeth1965_2

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

hi ben
in your t& c it does not say anthing about returning FREE gifts? or paying to you the equivalant of FREE gifts? in fact it says nothing about FREE gifts whatsoever?
so why should these have to be returned if contract is cancelled early? and if your phone is free and you want the equivalant cost of phone then how much does free cost?

marty1888

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.

If your contract is cancelled. liability for the full cost of the handset and free gift falls on you. We have been to court in this exact situation numerous times (when customers are disconnected) and haven't lost yet - hence my advice to read our T&Cs again and understand your situation.

Like I said, I'm discussing this with Orange and hope to have a definitive answer soon but the situation currently is exactly as described; you have agreed to fulfil the minimum term (12, 18 or 24 months) and you have also agreed if you do not you will pay for the handset and free gift. This is the basis of your agreement with Mobiles and is entirely unrelated to your airtime agreement.

I agree, you can cancel with Orange, but you have agreed not to because you got a £300 handset and a £200 games console/laptop/line rental discount FREE.

The changes to Orange's pricing are hardly substantial - you'd have to use all your minutes in a month and then make 8 phones calls of less than a minute to even have your bill change by £1.

How can you charge for a "FREE Gift"?

paulmx3

Mobiles.co.uk_company_representative wrote: »

Hi,

As per the T&Cs, cancelling your contract within the minimum term is not possible with a discounted handset and/or free gift.
[/QUOTE}]

the only thing is your site does'nt mention how much a handset is discounted by or that it is indeed discounted it just mentions its price.

also when a retailor avertises a price and someone offers to purchase at that it is up to you to refuse or accept there offer to buy.

and also what exactly are you on about with the return of the value of the free gift....can you explain this to me as i thought all free gifts where the same price....

i got my phone direct from orange,so you jibbering on has no effect on me whatsoever apart from providng a little amusement on what would otherwise be a pretty boring day.

but i can certainly say,as many would by reading your posts that you are not really a company to want to deal with.

Mobiles.co.uk_company_representative

paulmx3 wrote: »

but i can certainly say,as many would by reading your posts that you are not really a company to want to deal with.

Fairly obviously the reverse is also true, so I'm not sure why you're arguing with me? I'm just here trying to help our customers understand the implications of this Orange move so to be accused of "jibbering on" by someone who isn't a customer is slightly strange.