Orange Price changes ?

MerseyLad

Me and my girlfriend cancelled ours yesterday. She got offered a new phone, 3000 mins, and 3000 texts to stay with orange at £20 p/m.

I have a question though:

1 - As we are cancelling our contracts after 9 months [in effect]. Do the handsets need to go back or do we keep them? Orange said nothing about this.

Mobiles.co.uk_company_representative

richbadman wrote: »

I am sure we can do something against mobiles.co.uk for not sending our orange contract with the phone or we could at least use this to help us quit orange, like you I didn't recieve any orange contract, I just got T&C from mobiles.co.uk. There must be some sort of regulations regarding this, if I haven't seen/read the contract how could I have signed/confirmed it?

Hi there,

All customers must agree to our T&Cs before placing their order, in the shopping cart. A copy of these T&Cs are then sent out with the delivery for your records. It is impossible to order from us without ticking a box that says you have read and agree to them.

It is correct that Mobiles.co.uk lose substantial amounts of money should you cancel your contract early, hence the provision in the T&Cs allowing us to give customers free phones on the understanding the contract remains live for the minimum agreed term.

Regards
Ben

bexsmum

I've just called them after receiving the text yesterday.

Explained to a nice girl that I was more concerned with the voicemail charges as I get a lot of messages. She suggested a £10 decrease in my line rental and extra minutes.

I just explained I still would like to cancel and she just said no problem. Asked for my pac code which will come in 3 - 5 days and when my number is transfered to my new contract my current contract with orange will terminate.

Very simple. Very quick. Very efficient.

Bexsmum

Any

MerseyLad wrote: »

Me and my girlfriend cancelled ours yesterday. She got offered a new phone, 3000 mins, and 3000 texts to stay with orange at £20 p/m.

I have a question though:

1 - As we are cancelling our contracts after 9 months [in effect]. Do the handsets need to go back or do we keep them? Orange said nothing about this.

If you had it direct from Orange you keep them.

What handset did you get offered? I was told by 3 different people that they can do me special tariff but they cannot give any new handsets out!!

hellraiser11

Mobiles.co.uk_company_representative wrote: »

Hi there,

All customers must agree to our T&Cs before placing their order, in the shopping cart. A copy of these T&Cs are then sent out with the delivery for your records. It is impossible to order from us without ticking a box that says you have read and agree to them.

It is correct that Mobiles.co.uk lose substantial amounts of money should you cancel your contract early, hence the provision in the T&Cs allowing us to give customers free phones on the understanding the contract remains live for the minimum agreed term.

Regards
Ben

After numerous attempts to ask mobiles.co.uk reps where in the T&Cs does it state I need to return the phone if I cancel after 9 months, I have been offered no satisfactory answer. Could you please point us to the T&Cs where it states if you cancel after 9 months you will have to return the phone?

HugoSP

I've had an interesting experience.

I haven't received the text, so I spoke to their dsconnections dept and spoke to a little !!!!!! who would not even confirm whether or not I was affected.

I asked to be put through to his manager, a reasonable request that he refused. Apparently he's seen the page from Bitter Wallet that someone here posted.

http://www.bitterwallet.com/orange-increase-charges-can-you-cancel-your-orange-contract/15723

Well, Barry my little Orange Upstart! You rather more educated colleage was able to confirm to me that I AM affected and that I should be receiving confirmation of this. An she confirmed that I was able to cancel the contract if I wanted to.

I actually want to stay with Orange, but won't unless they offer me a hefty incentive, like a substantial increase in minutes or a phone upgrade.

Or giving Barry the sack would do the trick

HugoSP

WelshBluebird wrote: »

I bought mine from them, and am just going to try to get a discount from orange so I can keep my phone lol. See what happens tomorrow.

Who have you spoken to at Orange to tr to effect that?

I would be delighted to get a sizeable discount or some beneficial change to my price plan, but fear that I may have to call their bluff to effect this. I don't really want to cancel the contract but I will if they offer nothing.

Mobiles.co.uk_company_representative

hellraiser11 wrote: »

After numerous attempts to ask mobiles.co.uk reps where in the T&Cs does it state I need to return the phone if I cancel after 9 months, I have been offered no satisfactory answer. Could you please point us to the T&Cs where it states if you cancel after 9 months you will have to return the phone?

It's not that you need to return the phone, it's that in order to get the phone (and free gift) free in the first place you agree to a minimum term contract, which cannot be cancelled within that period.

See section 4.2;

Irrespective of delivery and the passing of risk in the Equipment, or any other provision of these conditions, the ownership of the
Equipment shall not pass to you until (i) we have received in cash or cleared funds payment in full for the price of the Equipment and
all other Equipment agreed to be sold by us to you for which payment is then due and (ii) you have made all payments due under your
Airtime Contract for the Minimum Period, if you acquired your Mobile Phone/Smart Phone on the basis that you enter into a Airtime
Contract.

Regards,
Ben

bubblegumcola

bexsmum wrote: »

I've just called them after receiving the text yesterday.

Explained to a nice girl that I was more concerned with the voicemail charges as I get a lot of messages. She suggested a £10 decrease in my line rental and extra minutes.

I just explained I still would like to cancel and she just said no problem. Asked for my pac code which will come in 3 - 5 days and when my number is transfered to my new contract my current contract with orange will terminate.

Very simple. Very quick. Very efficient.

Bexsmum

I've been with Orange about a year now on PAYG but I got very annoyed that they charged you to listen to your messages. If you can do without people leaving messages on your phone then phone them up and ask them to disable the answermachine, thats what I did. If people can't get you on your phone then they can text you to leave a message. Personally I hate leaving messages on mobiles, if you can't get hold of the person they are obviously busy anyway.

I'm thinking of moving to Tesco mobile, my DD has far better coverage on her phone than I do plus they have a good offer on airtime. Doesn't matter what kind of phone I have, I'm not after the latest fancy one, as long as it works!

hellraiser11

Mobiles.co.uk_company_representative wrote: »

It's not that you need to return the phone, it's that in order to get the phone (and free gift) free in the first place you agree to a minimum term contract, which cannot be cancelled within that period.

See section 4.2;



Regards,
Ben

Many thanks. Other companies such as Phones4u, CPW are allowing customers to cancel without returning the phone. Surely, CPW and mobiles.co.uk have same T&Cs?

PS: A post from one member on another forum: "Thanks. I just rang up CPW customer services and the girl on the phone was polite and helpful…she said that i wasnt liable for any sort of fee to CPW and when i specifically asked about the handset she stated that, as per the orange terms and conditions, it was acquired outside the contrac therefore didnt neeed to be returned. She made a note on my account, which i could hear her type out as i waited, and took an ext and her name for reference."