Orange Price changes ?

Any

glennplant wrote: »

ive just got off the phone with an arrogant pr1ck at orange....i advised id like to cxl my contract now due to the price increases (even though i can officially cancel it as of next week anyway as im at the end of an 18 month contract) and he said that i hadnt recieved the text so i couldnt cancel it....i said regardless of the text or not the price was still going to be increased and he said it wouldnt be affecting my talk plan...so i asked him that when i ring the 0845 number i would still be charged the old rate to which he kept replying youd have to speak to customer services about rates as thats a general enquiry....hes wrong isnt he?

Yep. The prices are changing and it doesn't matter how you find out you have the right to cancel...
But they do argue. Depends on who you get. I would just try again.

Chloex_2

I rang up on Friday and asked for my contract to be canceled because of the extra charges, said it would be turned off by monday...and it was!!
Bring on a new phone :T

scotty6kids

Just called up 150, selection the option to speak to someone about leaving orange, a person call Steve answered the phone, took all my details and confirmed that both of my phones would be cancelled tomorrow without charge.

Sorted!

Cheers

scotty6kids

actually, I have one of these mobile broadband deals as well, does this price increase apply to the mobile broadband connection at all?

Thanks

scousers

i am with orange due an upgrade in december paying £10 a month for 3oo mins and 100 text unlimited land line calls phoned 150 to see what they can offer me so they halved my price plan to £5 a month and doubled the minutes to 6oo mins for the remainer of the contract not bad hai thanx

tendaysinmay

Sorry guys, can anyone tell me if this applies to business contracts ?

popsi

Hi all,

I cancelled my contract on the weekend and Orange have said it'll be 30 days before I get my new PAYG sim. Is there a quicker way to cancel and still keep my number or will I have to wait?

claire6hy

popsi wrote: »

Hi all,

I cancelled my contract on the weekend and Orange have said it'll be 30 days before I get my new PAYG sim. Is there a quicker way to cancel and still keep my number or will I have to wait?

funny, they told me my sim would take 2-3 days!
ask for your pac code!

richbadman

Hi all!!!!
I took my contract out at the start of July 09 and am fed up with their service, I have no reception anywhere, anyway I rang them up. I was told that I would not be effected because the contract I had signed up for included the price increases which are coming into effect on the 14 september 09. The agent also told me that all contracts taken out after June 09 included the new terms and so would not be effected. Is this right?, or has the agent been b/s to me?
Thanks!

sjc_2

Just called and cancelled my Wife's contract, was initially offered a £5/Mth discount & 200 extra minutes. But opted to cancel and take the PAC code. Which they advised will be with us in 3-5 days via post.

Also advised that the contract will expire 30 days from today so 2nd September, 2009. Confirmed with them it will end the contract because of the T's & C's changes and I will owe no further money to them. Requested it in writing which they say they will send but not that confident they will. Anyone else had written confirmation of the cancellation?