Orange Price changes ?

dcm2081

i just took out a contract on saturday, would that still count as the phone i got is rubbish?

johhny7

dcm2081 wrote: »

i just took out a contract on saturday, would that still count as the phone i got is rubbish?

Just phone Orange CS on 150 and tell them you're not happy with the phone you've had with your contract.

I'm sure they'd go out of their way to replace it and keep you happy in light of all the cancellations they're suffering at the mo......

Fila_2

dcm2081 wrote: »

i just took out a contract on saturday, would that still count as the phone i got is rubbish?

You can go back and cancel it within a few days. There should be no problem. Contact them asap just saying you are not happy with the phone.

cralittlewood

simate wrote: »

I've looked at online billing but cannot for the life of me find where calls are listed.

Just checked again and I have moved into a new billing cycle so I have viewed my bill online and can see the 08702 call that lasted 7 seconds and cost 4.2exc VAT.

I have just made another call to 08702xxx and will be able to see this soon on the option to view your usage since your last bill, this is under the view your remaining minutes heading.

Just waiting for my text, then I will be straight on the blower to cancel.

monkeybutler365

I took out a contract on 22 July- am I affected?

robot1000

Speaking of unlocking phones...

Does anyone know where I can get an unlock code for the newly released LG Viewty Smart (GC900)?

brownmurder

i need that phone unlocking too
guy at the shop near me said he would do it and a 5800 for £20

bobstheboy

I have not received a text yet, but have received a very detailed email with all the changes. I emailed them last week and received a reply this morning.

I believe I have now been informed of the changes by Orange and have the right to cancel before I receive the text.

Any opinions ?

brownmurder

we all have the right to cancel before the text, but they still wont let you unless you find a nice person to ring

simax

Fila wrote: »

You can go back and cancel it within a few days. There should be no problem. Contact them asap just saying you are not happy with the phone.

Not always the case. If you got your phone direct (eg: Telesales or internet) - you have 7 working days to return the handset under the European Distance Selling regulations.

Phones 4U offer a 14 day moneyback in store for Orange (although they'll usually deny this).

All other high street retailers (including Orange Retail) do not offer a 14 day change-of-mind return policy.

So if you fall into the last bracket, you're stuck with the phone, I'm afraid, and you won't be able to cancel under the new T+C's as you'll have already agreed to the revised charges by signing the contract.