Orange Price changes ?

CrustyMcMuffin

So what's the deal now? I cancelled my contract, well requested and received my PAC code. But I was waiting until nearer the end of the 30 days to transfer the number. I got the text saying phone us for great deals as we're not changing the prices now. If I cancel now can they charge me for this?

I did go back a few pages and tried a search but no joy so don't shoot me down if this has been covered 1000 times already.

robbies_gal

as far as i can tell crusty if u cancelled it already youre still entitled to use the pac

someone used theres yesterday

squirreleater

CrustyMcMuffin wrote: »

So what's the deal now? I cancelled my contract, well requested and received my PAC code. But I was waiting until nearer the end of the 30 days to transfer the number. I got the text saying phone us for great deals as we're not changing the prices now. If I cancel now can they charge me for this?

I did go back a few pages and tried a search but no joy so don't shoot me down if this has been covered 1000 times already.

Did you actually cancel due to the change in T+C ?
Have they confirmed you will not be charged? or did you just ask for a pac code?
They can issue a pac code to allow you to leave, but unless they have agreed to let you go they will charge you for the remainder of the contract.

Give them a bell to confirm you won't be charged, I did and they did confirm no charges, but I will wait and see when I do actually leave........

simon211175

squirreleater wrote: »

Did you actually cancel due to the change in T+C ?
Have they confirmed you will not be charged? or did you just ask for a pac code?
They can issue a pac code to allow you to leave, but unless they have agreed to let you go they will charge you for the remainder of the contract.

Give them a bell to confirm you won't be charged, I did and they did confirm no charges, but I will wait and see when I do actually leave........

I phoned them when my PAC came through as they'd given the same PAC for both numbers on my account and I wanted to check that was correct. I asked the rep to confirm the disconnections were still free following the un-changing of t&c and was told yes they were still free. I've signed up with T-Mobile today and gave them my PACs so I won't know for sure until my final bill comes in. If it's not free, I'll be having a fight on my hands, which'll be nice.

J_K_2

gabbyevs wrote: »

wot were u arguing over jk?

I was arguing the fact that I had requested a PAC code when I was within my rights to receive one. I was denied those rights 5 times until I got a phone call back in the evening. Read my previous posts and you'll see exactly when that was.
The girl that I spoke to said no problem. A code will be sent. That was on monday night.
I ring up wednesday and they tell me that I'm not getting a PAC code. It was never put on the system or actioned!!!!
My argument and ofcom complaint was based wholely on the fact that I had asked for disconnection but was denied. They should therefore honour what one of THEIR agents said to me.
The guy at orange higher complaints said that he didn't know what was said on that phonecall so they would have to charge me for the remainder of my contract. Hence my escalating the complaint again with ofcom.
The girl at ofcom said I was dead right and that orange should honour the fact that I had rung and asked BEFORE they changed their mind.
Basically. They didn't. But there is just no way that I was going to stay with them after being trated in such an appalling manner.

O2 business here I come. Lets see how badly they can manage my account...

robbies_gal

i dont blame you jk especially if it was before they changed their minds

old-bill_3

I have had contracts with every network going over the last few years. You get good and bad CSR on all networks. I do find that Orange still is one of the best . I am not saying they are perfect but there are a lot worse. Vodafone on the whole are pretty good but can be a little hit and miss. T-Mobile used to be good but having now moved their call centers seem to be going downhill fast. Have not used O2 for about 18 months now but they always seemed to be quite good. Then of course it leaves 3 who do not understand what customer service is.
I work in Customer service myself (not in the mobile field) and you have to remember we are human and we can/do make mistakes. However and I think I speak for a lot of customer service people here if you treat with a little bit of respect then we will go out of our way to help you. However if you treat us like dirt dont expect any favors.

simax

old-bill wrote: »

I have had contracts with every network going over the last few years. You get good and bad CSR on all networks. I do find that Orange still is one of the best . I am not saying they are perfect but there are a lot worse. Vodafone on the whole are pretty good but can be a little hit and miss. T-Mobile used to be good but having now moved their call centers seem to be going downhill fast. Have not used O2 for about 18 months now but they always seemed to be quite good. Then of course it leaves 3 who do not understand what customer service is.
I work in Customer service myself (not in the mobile field) and you have to remember we are human and we can/do make mistakes. However and I think I speak for a lot of customer service people here if you treat with a little bit of respect then we will go out of our way to help you. However if you treat us like dirt dont expect any favors.

Thank you very much. The amount of people who talk to us like dirt and assume we're on minimum wage absolutely astounds me!

If you did leave the network due to the T+C's (that didn't happen) then I wish you all the very best with your new chosen operator.

squirreleater

simax wrote: »

Thank you very much. The amount of people who talk to us like dirt and assume we're on minimum wage absolutely astounds me!

If you did leave the network due to the T+C's (that didn't happen) then I wish you all the very best with your new chosen operator.

For what it's worth, I had one CSR out of 5 was rather blunt and patronising, but not rude, the others were very polite.

I'm actualy regretting going, but it's a matter of principle as they weren't going to tell me about the T+C and I was about to drop my minutes and would of been effected.

mutedwhisper

Just to make another little comment - I'm not quite sure why this post has turned into taking digs at other users of MSE just because they work for orange. Yes, some people weren't the best on the phone but then everyone has their bad days and the CSR's also have guidelines they have to follow, plus not everyone that works for orange is awful! I actually think it's quite inappropriate to be using this site as a way of taking little digs at people.