Orange Price changes ?

J_K_2

I got all excited when I saw there was a new press release from orange....

But it was not to be..

Hezzawithkids

manny202 wrote: »

:T:T:T:T:T

Only 65 posts to late!!!

Ah well, cant blame a girl for trying........:o
Must confess I didn't read all 2000+ posts on this thread but when I saw the guardian article pop up on my google alert this morning I thought it might be useful.

tsk139

tsk139 wrote: »

i wish mine looked like that










mine looks like this , they told me they would amend it as it was a mistake but not done it yet
Adjustments (VAT applicable)
MNP PAC (Debit) : 26 Jul 130.43
MNP PAC (Debit) : 26 Jul 130.43
MNP PAC (Debit) : 26 Jul 77.30
Call charges (VAT applicable)
Amount this month - see itemisation for details 0.51
Data charges 0.00
Total exc. VAT £336.69

there you go -
--MasterPJ

Gothicfairy

Hezzawithkids wrote: »

Ah well, cant blame a girl for trying........:o

:beer: I think I might have been the first to break the news of the change...What a shock :eek:

MasterPJ

tsk139 wrote: »

there you go -
--MasterPJ

Ah I read you got this all sorted. That is excellent news

MasterPJ

jonkong wrote: »

I contacted Orange CS on 04/08/2009 and cancelled my contract and asked for a PAC, due to the price increase. Was told it would be 3 - 5 days for the PAC, I wanted until last Friday (14/08/2009) but still no PAC. I called Orange CS and asked about the PAC, they told me that one had not be requested and that if I wanted one, I would have to go back into contract and then buy myself out as they are no longer changing their prices. But they are still going to honor the 30 day disconnection. Does anyone have any idea if I can get the PAC without going back into contract?

Can I just say what a load of.... ok maybe I will not finish that sentence off. Well go back with them on a SIM only deal - that lasts 30 days. As soon as you get it - cancel it and request a PAC Code. That is simplest way I'd say if you don't want all the hassle. But if your up for a few phone calls try....

Otherwise I'd try phoning up again and requesting your PAC code. If they deny you it again say you want to 'escalate the situation', then they will pass you on to there manager - if they do not give you your PAC code, then 'escalate the situation again' and talk to there manager. If no PAC is sent to you after talking to these three people - phone CEO Office and ask them.

Failing all that - phone Ofcom and ask for there advice. I don't have time to look up the information regarding PAC codes - but I am sure its Ofcom who deal with PAC codes.

MasterPJ

Interesting. I just ordered a SIM only deal from Virgin Mobile. 200 mins 200 Texts £10/Month - minimum contract length: 1 month.

And I checked on-line to begin with: 0.97p delivery charge. I thought Id phone them and order this as I am already a Virgin Broadband user. And well from ordering it on the phone - no 0.97p delivery charge.

Hehe

Oh and the 'already customer' incentives where: An extra 200 mins to other Virgin Mobile users. Which isn't too bad. And 48 hours disconnection time which is ideal I thought. They also sent me out two other PAYG sims for 'my friends' which I will use one of them to port my 2nd number out of Orange.

flakmunky

jase301 wrote: »

I lol'd .

Good grief, did you read my posts?! I said 'in light of the comments on this thread', not 'in light of my own personal experience'. Other people claim that the notes have not been put on their accounts but mine always have. I make a point of confirming the CS reps name and extension.

I am polite and reasonable when speaking to them. As a result I have always experienced good customer service. I just rang CS and they confirmed that I could cancel my contract early without penalty.

Instead I negotiated free 500mb data use.

love_my_2_boys

I am polite and reasonable when speaking to them. As a result I have always experienced good customer service. I just rang CS and they confirmed that I could cancel my contract early without penalty.

Instead I negotiated free 500mb data use.[/QUOTE]

This comment insinuates that those of us who have experienced VERY poor customer service from Orange brought it on ourselves!!!
I am always polite until some jumped up little ****** starts giving me atitude. and if it was as simple as you are trying to make it sound then wouldn't everyone who called to cancel have been able to do so?

4810510

mutedwhisper wrote: »

Hello again - thought i'd got my orange contract all sorted but just checked online and have been charged £13 plus change for porting out...just wondering if they are allowed to do this? It also doesn't say it's my final bill even though the sim card is now invalid. Confused!!

Is it perhaps a part bill? You need to give 30 days notice so perhaps that 30 days was part of your last bill and this is the balance? Best to phone them up and ask them to explain it. They aren't allowed to charge you for porting your number.