Orange Price changes ?

lennonx

Damn. Even now that they have altered their prices? ill ring them in a short while to see other plans? Do you have any recommendations on a contract?

keith1950

They climbed down and cancelled the call charge changes so that loophole doen't exist anymore. Work out what you are going over on calls/texts/internet and try to get what you need for £40/m and cancel the insurance. They won't give you a different contract but may change the details on this contract as long as you are increasing your payment.I think you will be stuck on the 18 month contract though.

drbesty

Sounds to me like you shouldn't have taken a contract out at all. Cancel the insurance, you have a years warranty with Orange on the handset anyway, add a text bundle, or just use the phone less

robbies_gal

simax wrote: »

I had actually unsubscribed from this thread, but thought on the offchance I would see what was being said, and I have to be honest. I know there are a few bad eggs at Orange (they are at EVERY company), but I am very VERY passionate about the level of good service that I give. My opinion is that if you are not willing to be the best at customer service, then you shouldn't be in the job. Obviously the people on here haven't spoken to me. I'm not being big headed at all, but I know I am good. As with any job, the underperformers leave. I'm still there.

There are people who have my extension number and still contact me about things years on after their first call (and no, they're not still trying to resolve the first problem!), and they are still with us to this day.

I know this thread is a very negative one, and I'm opening myself to all sorts of abuse being on here, but please respect that we are not all robots. Some of us actually do care! If I didn't, I would be here now on my day off posting this! Every company screws up now and again, and we're in the spotlight now, but the other networks have done more drastic things in the past, remember that.

Like I say, we're not all demons. Some of us are passionate about customer service, like me, and I recoiled in horror reading some of your experiences.

Do you think I liked having people coming through shouting to me about "their f'ing rights and you will f'ing cancel my f'ing contract", when I'd merely introduced myself and how I could help?

I don't deserve that. No-one does.

I don't harbour any ill-will against the people who have shouted and screamed at me, who have threatened to "be outside later" and to those who wished I'd die of cancer (yes, one person actually said that when I couldn't actually assist them any further - of course they aren't to know my father recently died of cancer, and if you don't know what that's like, it is the most debilitating, humiliating thing for the sufferer and the hardest thing to ever witness). I simply go to work, do the best job I can, then go home to my loving family.

That's about it. I had to get that off my chest. Sorry.

noone deserves abuse your absolutely right and its sick someone said you should die(sorry to hear about your father i also lost my mother to it)

i recently rang up orange about my signal the woman was very nice but couldnt help really and then i was waiting for acall back which still hasnt happned yet-im sure everyones busy but it would have been courteous to at least ring me back

WelshBluebird

Just wondering has anyone else got the text to say about the price changes, but not the text saying their not going change them? I'm assuming the price changes still won't actually happen on my contract?

Human_Writes

Nope, they appear to have been notifying customers in batches, they may not have gotten round to notifying you when they decided not to go ahead with the changes which would mean you wouldn't hear anything at all from Orange.

robbies_gal

just to add i did get a phonecall today from orange although i missed it theyre calling me back tomorrow

potnoodleprincess

I went into the Orange shop today to pay my final bill, they said they are not changing the prices after all now !

CrustyMcMuffin

I got that text from orange saying we're not making the changes and would love you to stay call us on 150. So I did, got transferred to cancellations and the bloke there informed me that since I'd called back they were taking that as an indication that I wanted to stay with Orange!! I explained I was only phoning as a result of their text and thought I might be offered some sort of deal and he said they'd been told that anyone calling back to enquire about a new deal should be told they are no longer eligible to use their PAC code, or rather they are but will have to pay up the remainder of their contract! Anyhoo, I explained to him politely how this seemed a very sneaky tactic and to be fair he agreed and spoke to his boss. He came back and said he was going to 'knock me out of my contract' and that I was free to use the PAC code again. I'm glad I got that guy as he was very friendly and helpful but it seems strange, to say the least, that Orange would let me get out of a 24 month contract after only 7 months rather than offer me a new phone and/or money off my existing contract for me to stay with them!

EmmaCL

u01jet4 wrote: »

just ported to o2 today, but the same number is still working on my orange sim (aswell as o2), on the phone to them now weiiiird!

This has happened to me too. I've transferred over to Vodafone, the new phone is working but my Orange one is still active. Slightly conerned, what did they say to you?