Orange Price changes ?

simate

simax wrote: »

Thank you very much. The amount of people who talk to us like dirt and assume we're on minimum wage absolutely astounds me!

If you did leave the network due to the T+C's (that didn't happen) then I wish you all the very best with your new chosen operator.

When I rang and asked about cancelling the bloke I spoke to got all hostile with me from the off. I didn't speak to him like dirt so I hung up and tried again, got another rude one straight off, I presume this is because I wanted to leave to they talked to ME like dirt so I hung up again! I rang a 3rd time and finally got a human being sort of, he made out he knew nothing about the changes (that are no longer happening), I very nicely asked to speak to retentions but he refused. I said so you won't let me speak to them because what, he said because you haven't had a text, I said what's having a text go to do with me wanting to speak to them, he said um, errrr, um, hold on I'll put you through.

So, it seems unless you want to spend more money with most companies they will treat you like dirt if you have a complaint!

bigdmc

can we still cancel contracts due to this, orange are being awkward with me as im trying to up grade and stay a customer, im almost due an upgrade but they seem happy for me to leave as they dont want to give me a phone for free but i can get this deal on orange else where, they are total idiots with there long term customers

if i can cancel i will be well happy

drbesty

You are joking right?

bigdmc

not joking why would i be??
i want out my contract and would like to save some money doesnt everyone

robbies_gal

you wont save money you';l have to pay for the rest of your contract

vs121

I rang orange today. They said I received a text on the 18th June and only had 30 days within that time to disconnect. Apparently now it doesn't matter anyway because they are not increasing call charges so I can't leave as I still have 12months on my contract. Anyone know if this is true?

vs121

I rang orange today. They said I received a text on the 18th June and only had 30 days within that time to disconnect. Apparently now it doesn't matter anyway because they are not increasing call charges so I can't leave as I still have 12months on my contract. Anyone know if this is true?

u01jet4

vs121 wrote: »

I rang orange today. They said I received a text on the 18th June and only had 30 days within that time to disconnect. Apparently now it doesn't matter anyway because they are not increasing call charges so I can't leave as I still have 12months on my contract. Anyone know if this is true?

yes it is true. you are too late. people really need to stop asking now, there are 118 pages, the last 30 probably just reiterating that people can no longer cancel.

this thread should really be locked now, it's old news.

rj1000

I'm sure i'll probably get abuse for this, what with all the recent posts telling people that this has all now gone away etc etc, but......

I managed to cancel about 3 weeks ago and Orange said they would send me the PAC code and give me 30 days to cancel.

I've only today transferred my mobile number to another provider (thereby cancelling the Orange contract).

My question is, do you think Orange will still honour the cancellation or now ask me to pay up the remainder of the contract following the announcement that the charges will no longer apply. It seems to me that there are mixed messages with some people getting a final bill asking them to pay up the balance of their contracts.

BTW, I haven't received a text from Orange saying that the charges are not going ahead.

I think there was a post on page 91 (12th Aug I think) of this thread from an Orange representative stating that anyone who cancelled prior to the Orange backtrack on the charges will still be allowed to cancel so i'll be using that as ammo if they do try and charge me!

Thanks

robbies_gal

as far as i know if u done it before they announced they werent changing the price you should be ok

have u got the name of the person u spoke to?