Orange Price changes ?

rj1000

No, haven't got a name, but then I think I spoke to about 10 different people!

robbies_gal

just say you got your pac on wotever date it iwas and youre using it as per your agreement with them

Mudd14

How long did it take for people to recieve their final bil after moving their number away from Ornage? Was it your norma bill date?

I ported my number away on 25/08/09 and havent recieved anything yet.

keith1950

Just normal billing date, and also still had/have limited access to online account so could see what to expect.

shimmyuk

Hi guys

Just wanted to say, if you think you have a good case, keep fighting for what you believe is right.

I rang on the 11th Aug to terminate my contract and was told by the CSR to call back the following day. Called back first thing the following morning only to be told they were not going ahead with the changes so i had no rights to terminate.

My arguement was that the CSR denied me my consumer rights on the 11th (before the cancellation of the changes. At that time i DID have a right to cancel.

I have been in dispute with the executive office by email for the last few weeks, and today, I finally recieved an email from them agreeing to terminate my contract and included a pac code for me

dazzaofdagenham

OK here goes..

When all this started i did call up and asked to cancel my contract but was told that i couldn't as i didnt exceed my mins and therefore the new charges would not effect me.

Now the way i understand it...At that point in time that advice was wrong..

Can i at this stage still cancel ? Bearing in mind the information i was given at that time was wrong and i was denied my rights ?

Darren

simate

dazzaofdagenham wrote: »

OK here goes..

When all this started i did call up and asked to cancel my contract but was told that i couldn't as i didnt exceed my mins and therefore the new charges would not effect me.

Now the way i understand it...At that point in time that advice was wrong..

Can i at this stage still cancel ? Bearing in mind the information i was given at that time was wrong and i was denied my rights ?

Darren

Speak to Ofcom and write to the Orange Executive office outlying your complaint and take it from there.

Besty

I cancelled my contract when the price changes we're in effect and was told there was no problem and no cancellation fee.

But today I've received a bill for the rest of my contract... how should I go about it when I ring them? Shall I just explain that I cancelled because of the changes and the T&C's state I shouldn't be charged?

Besty

Anyone?

squirreleater

Besty wrote: »

I cancelled my contract when the price changes we're in effect and was told there was no problem and no cancellation fee.

But today I've received a bill for the rest of my contract... how should I go about it when I ring them? Shall I just explain that I cancelled because of the changes and the T&C's state I shouldn't be charged?

Not sure, I would ring the 08 number listed in this thread ( Ceo office I think? can't be arsed to look back for it...) and speak to them.
I will be doing the same as I ported across nearly 4 weeks ago after being told yes I can cancel for free and getting my pac code, still not had a final bill,starting to think I'm going to have to battle for this now!
Let me know how it goes.