Orange Price changes ?

MasterPJ

tsk139 wrote: »

there you go -
--MasterPJ

Ah I read you got this all sorted. That is excellent news

MasterPJ

jonkong wrote: »

I contacted Orange CS on 04/08/2009 and cancelled my contract and asked for a PAC, due to the price increase. Was told it would be 3 - 5 days for the PAC, I wanted until last Friday (14/08/2009) but still no PAC. I called Orange CS and asked about the PAC, they told me that one had not be requested and that if I wanted one, I would have to go back into contract and then buy myself out as they are no longer changing their prices. But they are still going to honor the 30 day disconnection. Does anyone have any idea if I can get the PAC without going back into contract?

Can I just say what a load of.... ok maybe I will not finish that sentence off. Well go back with them on a SIM only deal - that lasts 30 days. As soon as you get it - cancel it and request a PAC Code. That is simplest way I'd say if you don't want all the hassle. But if your up for a few phone calls try....

Otherwise I'd try phoning up again and requesting your PAC code. If they deny you it again say you want to 'escalate the situation', then they will pass you on to there manager - if they do not give you your PAC code, then 'escalate the situation again' and talk to there manager. If no PAC is sent to you after talking to these three people - phone CEO Office and ask them.

Failing all that - phone Ofcom and ask for there advice. I don't have time to look up the information regarding PAC codes - but I am sure its Ofcom who deal with PAC codes.

MasterPJ

Interesting. I just ordered a SIM only deal from Virgin Mobile. 200 mins 200 Texts £10/Month - minimum contract length: 1 month.

And I checked on-line to begin with: 0.97p delivery charge. I thought Id phone them and order this as I am already a Virgin Broadband user. And well from ordering it on the phone - no 0.97p delivery charge.

Hehe

Oh and the 'already customer' incentives where: An extra 200 mins to other Virgin Mobile users. Which isn't too bad. And 48 hours disconnection time which is ideal I thought. They also sent me out two other PAYG sims for 'my friends' which I will use one of them to port my 2nd number out of Orange.

flakmunky

jase301 wrote: »

I lol'd .

Good grief, did you read my posts?! I said 'in light of the comments on this thread', not 'in light of my own personal experience'. Other people claim that the notes have not been put on their accounts but mine always have. I make a point of confirming the CS reps name and extension.

I am polite and reasonable when speaking to them. As a result I have always experienced good customer service. I just rang CS and they confirmed that I could cancel my contract early without penalty.

Instead I negotiated free 500mb data use.

love_my_2_boys

I am polite and reasonable when speaking to them. As a result I have always experienced good customer service. I just rang CS and they confirmed that I could cancel my contract early without penalty.

Instead I negotiated free 500mb data use.[/QUOTE]

This comment insinuates that those of us who have experienced VERY poor customer service from Orange brought it on ourselves!!!
I am always polite until some jumped up little ****** starts giving me atitude. and if it was as simple as you are trying to make it sound then wouldn't everyone who called to cancel have been able to do so?

4810510

mutedwhisper wrote: »

Hello again - thought i'd got my orange contract all sorted but just checked online and have been charged £13 plus change for porting out...just wondering if they are allowed to do this? It also doesn't say it's my final bill even though the sim card is now invalid. Confused!!

Is it perhaps a part bill? You need to give 30 days notice so perhaps that 30 days was part of your last bill and this is the balance? Best to phone them up and ask them to explain it. They aren't allowed to charge you for porting your number.

mutedwhisper

4810510 wrote: »

Is it perhaps a part bill? You need to give 30 days notice so perhaps that 30 days was part of your last bill and this is the balance? Best to phone them up and ask them to explain it. They aren't allowed to charge you for porting your number.

Hello again!! I thought it was just for my bill but it says 'port charge' or something similar and it's an adjustment. I'll give them a call and find out though, I didn't think they were allowed to do that!!

flakmunky

love_my_2_boys wrote: »

This comment insinuates that those of us who have experienced VERY poor customer service from Orange brought it on ourselves!!!
I am always polite until some jumped up little !!!!!! starts giving me atitude. and if it was as simple as you are trying to make it sound then wouldn't everyone who called to cancel have been able to do so?

Absolutely no insinuation intended whatsoever and on reflection I agree that I could have worded my response a little better, I meant that I believe as a result of me habitually taking a customer service reps name and employee number / extension at the very outset I receive better customer service... Makes them very aware that I could cause trouble for them.

I would suggest that in all dealings with any call centres to confirm the customer service reps name straight away and either their extension or employee number and to summarise what has been agreed at the end of the call, including their name and extension / employee number again.

I know many have done this sort of thing and I really don't intend to be patronising here.

I have never, in over 11 years of being an Orange customer, experienced the kind of dreadful customer service that you and others have detailed on this thread. If I had, I would have been as angry as you (and others) rightly are and I would take the matter further.

Now Elaine at Wickes Direct is another story!

Walter_Sobchak

Received my PAC code last wed and have today successfully ported to Vodafone PAYG. Ive been looking at the various handsets and deals from all networks, but the one I fancy is back with Orange HTC Hero 18mth 1200min unlim txt magic number, unlim internet 17.50(half price by redemption for 6mth) then £35 pm via mobile express plus £40 cashback via quidco.

Will Orange take me back?
How long should I wait?
Can I port my number back at anytime?

Thanks.

u01jet4

just ported to o2 today, but the same number is still working on my orange sim (aswell as o2), on the phone to them now weiiiird!