Orange Price changes ?

daveboy

feathersllan wrote: »

hi all, can anybody help. i have phoned orange to try and terminate my contract, but they say the changes are not taking place. is there any way around this??

Erm, no. You should have contacted them when this first came up - now you have got no chance. The only people who may have a case now are those that Orange refused to terminate when they had a right to (when the price changes were going to happen).

You are too late now.

I could see this possibility - it was inevitable Orange would do something to stop people leaving. It was just what that was going to be.

MasterPJ

CG19a wrote: »

I've made a profit out of it all. My phone was cancelled and I got a £63 credit, however I only got charged £12 for porting out my number.

They should not have charged you to port your number. You should have been able to leave your contract without charge. (Or 'penalty' if you want the exact term).

daveboy wrote: »

Erm, no. You should have contacted them when this first came up - now you have got no chance. The only people who may have a case now are those that Orange refused to terminate when they had a right to (when the price changes were going to happen).

You are too late now.

I could see this possibility - it was inevitable Orange would do something to stop people leaving. It was just what that was going to be.

I concur.

keithist

I cancelled on the 6th. didnt recive my pac code. rang back to find out why, they say they have no record of me cancelling, or a pac request.

Pure lies, are all their calls recorded. Have I got a leg to stand on?

Jon_01

keithist wrote: »

I cancelled on the 6th. didnt recive my pac code. rang back to find out why, they say they have no record of me cancelling, or a pac request.

Pure lies, are all their calls recorded. Have I got a leg to stand on?

Not all calls are recorded, but everyone that access your acc leaves a trace on the audit trail. You should call back and a get to a team leader who can access that kind of info (and the recording if it was one of the calls that was caught).

I'd try week days between 9 and 5. At weekends there can be one TL to 3 or more teams and getting one can be a very long winded affair. . .

MasterPJ

keithist wrote: »

I cancelled on the 6th. didnt recive my pac code. rang back to find out why, they say they have no record of me cancelling, or a pac request.

Pure lies, are all their calls recorded. Have I got a leg to stand on?

Yes. You now classify as one who was denied there right to cancel.

Phone Ofcom get reference number. Phone Orange's CEO Office and tell them the situation. Explain you are now in the position that you were denied your consumer rights and which that now they are honoured and you be released out of your contract with penalty.

If this does not happen. Ask for a deadlock reference number and then raise this up with CISA. Or alternative just wait for Ofcom to comment on the matter. But this could be a few months yet.

Best Case
Orange CEO Office (who are a friendly bunch in comparison to there disconnects team in my opinion) sort this out and you get your PAC Code.

Worst Case
Ofcom find Orange - 'fair' in there trading pratices. And you have to keep paying till the end of your contract.

4810510

keithist wrote: »

I cancelled on the 6th. didnt recive my pac code. rang back to find out why, they say they have no record of me cancelling, or a pac request.

Pure lies, are all their calls recorded. Have I got a leg to stand on?

I would send a recorded delivery letter to Orange stating the date and time of the phone call. As you are aware Orange will have a full log of the outgoing calls to your handset including the calls to 150. If you called and cancelled the contract before Orange changed their minds then the call record will be your evidence.

penski

Hi,

I've seen several posts referring to the Communications Act 2003. Could anyone give me the relevant section? People have been quoting Article 20, but of course that's only part of the original Directive - which is not applicable until enacted in to UK law. I assume that it's somewhere within the actual Act, but I can't seem to find it anywhere. Help!

squirreleater

MasterPJ wrote: »

---

Can I ask if once you received the letter did it say something like: 'This could include a charge for any remaining months you may have left on your contract, if you are leaving us before it ends' (First page of the letter)?

Yes, I had the same line in my letter.
I rung them to confirm I wouldn't be charged and was told no, just the 30 days (or less) of the month I'm in I would have to pay.
I suggest you ring them to check as I did, it'd be good to hear the same answer.....

tsk139

squirreleater wrote: »

Yes, I had the same line in my letter.
I rung them to confirm I wouldn't be charged and was told no, just the 30 days (or less) of the month I'm in I would have to pay.
I suggest you ring them to check as I did, it'd be good to hear the same answer.....

i had the same letter and was told the same but i was charged:mad: ,waiting for next months bill to see if they credit it back to me:rolleyes:

CG19a

MasterPJ wrote: »

They should not have charged you to port your number. You should have been able to leave your contract without charge. (Or 'penalty' if you want the exact term).

I know I shouldn't have been charged to get my PAC code, but I can't see what the £63 was for, as I wasn't owed any subscription payments back. Its as if they put the £63 on as a credit to counteract a charge I'd receive for cancelling, but it was too much.