Orange Price changes ?

MasterPJ

Gemma84 wrote: »

Hmm im confused?? Ive just checked my orange account online and it says im due for a upgrade in Novemeber .. I got a 18 month contract in Feb.

I was thinking of ending this contract and got a pac sent out, plus a new contract but im not using the pac and im sending the new phone back

If you don't use the pac within 30 days - you loose the right to cancel your current contract. If you have a new contract and haven't acted on your PAC. Then your are position with two contracts out.

Given you were sent the pac it meant your contract was coming to an end very soon and so they offer you the choice of upgrading online. Its just something they do within 3 months of a contract coming to an end.

Did that make sense?

MasterPJ

simate wrote: »

Get your number ported and that will cancel your contract automatically. The -£186 should be a credit to buy out the remainder of the contract, meaning you'll owe them nothing.

Yes this is what this means from my understanding too.

Again, if you dont act on your pac within 30 days your contract you wanted out of will continue to charge you and you technically 'didnt act' on your right to cancel. So do that as soon as.

With the pac and not using it within 30 days - I do wonder if Orange are in the right with this one. As you 'acting' can just be a phone call and say 'I do not agree to my t&c's and wish to terminate', which in itself its acting. Having to use the pac within 30 days to me seems like acting twice.

MasterPJ

Jon_01 wrote: »

The CEO doesn't work out of Bristol any way, so there no point asking for a reply in 7 days. It'll take longer than that for the letter to get to his office never mind getting an answer drafted back to you.

You should give them a reasonable time to respond. Which Id say 19 days. That's 5 days postage sending. 5 days posting back to you. And a week to act on it.

That seems reasonable.

9 days should be treated as a week as weekend does not count.

MasterPJ

Estiban wrote: »

After finding out that i was entitled to cancel i phoned orange and was told that yes i could cancel but if i waited until the 5th of september i would be eligible to upgrade.

Since i have no problems with orange and was offered a good deal i said ok and the operator said someone will call me back on the 5th.

Now that they are not changing my terms and conditions will i still be entitled to the deal i was offered? as i have no leveridge against them if i cant cancel since it is a proposesd early upgrade

Check if your on-line account still offers you the choice to upgrade. If it does you still can. Id advise upgrading on-line as opposed to phoning them, they might turn round and say we aren't changing the t&c now so don't have a right to upgrade.

MasterPJ

lawyerhelen wrote: »

just tried to cancel and orange said they are not changing the t & c anymore cos too many people leaving. they said this changed on wed morning, is this true

This is true. Did you ask to cancel your contract and denied before Wednesday? If so contact Ofcom complain you were denied your consumer right under the Communications Act 2003 at the time. They will give you a reference number which may come in handy for future.

MasterPJ

Anyone know anything about http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ocases/open_all/cw_01019/ ?

I may phone up Anushka Radhakissoon and ask if this is relevant in this matter.

MasterPJ

Just reading http://www.ofcom.org.uk/bulletins/eu_directives/

If this is a dispute: Ofcom will reply in 4 months.
A complaint: 6 months.

Breaches of ex ante conditions: 4 months.

Also I quote,
"Consulting on the outcome of disputes
19. Ofcom will only consult on the outcome of a dispute when the issue is of interest to a large number of stakeholders. In all other cases, consultation will be restricted to the parties involved in the dispute. "

So if you haven't raised this with Ofcom you may not personally find out.

simate

MasterPJ. You should use the multiquote button, it makes better sense replying to so many people in succession.

MasterPJ

simate wrote: »

MasterPJ. You should use the multiquote button, it makes better sense replying to so many people in succession.

Ah did not know about that feature. Thank you for informing me of it.

Shall use that in future.

love_my_2_boys

MasterPJ wrote: »

I was just saying I understand.

(When you post on here you need to type a minimum of 10 words. What I said was to add to the word count so I did say ten words.)

Gotcha, Doh, I'm blonde, Sorry!!!
lol