Orange Price changes ?

u01jet4

aww he sounded like Charlie from BB! said that sometimes it just happens and could take up to 24 hours, but that my cancellation is still all going ahead. whew! my phone better die tomorrow!

J_K_2

Well sadly I've got no fight left in me.
Managed to get my disconnection cost halved due to the amount of arguing I've done.

Pac arrived 30minutes ago and I'm off in 10minutes to get a new contract elsewhere.
It's just cost me £45 to do it.

Good bye Orange. I won't miss you!

robbies_gal

wot were u arguing over jk?

trd27

I have had a PAC code from Orange sitting in my drawer for two weeks. If i use it will they charge me for disconnecting? Seeing as they arent changing the tariffs anymore.

grumpytraveller

Can you still cancel contract now, or are we stuck with it, now they have cancelled changes

Jon_01

If you cancelled before they changed their mind, your fine. All the info will already be logged on your acc.

My son pac'd out yesterday, no problems. . .

sjc_2

Well cancelled my contract, managed it on first call to Orange, I had received the text message. Ported Number to O2 with PAC code arriving within three days. All gone through with my final bill due from Orange after 15th. Now I wanted to be 100% sure everything was above board and I hadn't been charge cancellation fee/remainder of contract etc. But my Orange Online account has been deactivated, can't get through calling Customer Services as it doesn't recognise the number as an Orange Number when entered and entering nothing gets you cut off eventually. Dropped them an email but no response.

Now the debate, do I cancel my Direct Debit payment should go out 2nd September for £19.68ish if I have not heard back from Orange by next Friday 28th or are there any other numbers anyone knows off where I can call them?

Don't want to get hit with a £140 bill, then try and have to claim it back from them.

grumpytraveller

Jon_01 wrote: »

If you cancelled before they changed their mind, your fine. All the info will already be logged on your acc.

My son pac'd out yesterday, no problems. . .

Unfortunatly I only tried yesterday, and they said no, as they have cancelled change, I tried to argue that they had already informed me by text but I only received text yesterday as I was in hospital(white Lie), no chance they say, actually quite cheeky to me

Jon_01

You'd get the bill first and then a few days later they'd take the ££ (if they get it wrong) so you've still got time to call them and/or cancel the DD.

grumpytraveller

Does anyone have an e-mail address for the ceo of orange, I just spke to a member of the retention team who refused to give me his extension number, I want to make an official complaint against him