Orange Price changes ?

penski

Hi,

I've seen several posts referring to the Communications Act 2003. Could anyone give me the relevant section? People have been quoting Article 20, but of course that's only part of the original Directive - which is not applicable until enacted in to UK law. I assume that it's somewhere within the actual Act, but I can't seem to find it anywhere. Help!

squirreleater

MasterPJ wrote: »

---

Can I ask if once you received the letter did it say something like: 'This could include a charge for any remaining months you may have left on your contract, if you are leaving us before it ends' (First page of the letter)?

Yes, I had the same line in my letter.
I rung them to confirm I wouldn't be charged and was told no, just the 30 days (or less) of the month I'm in I would have to pay.
I suggest you ring them to check as I did, it'd be good to hear the same answer.....

tsk139

squirreleater wrote: »

Yes, I had the same line in my letter.
I rung them to confirm I wouldn't be charged and was told no, just the 30 days (or less) of the month I'm in I would have to pay.
I suggest you ring them to check as I did, it'd be good to hear the same answer.....

i had the same letter and was told the same but i was charged:mad: ,waiting for next months bill to see if they credit it back to me:rolleyes:

CG19a

MasterPJ wrote: »

They should not have charged you to port your number. You should have been able to leave your contract without charge. (Or 'penalty' if you want the exact term).

I know I shouldn't have been charged to get my PAC code, but I can't see what the £63 was for, as I wasn't owed any subscription payments back. Its as if they put the £63 on as a credit to counteract a charge I'd receive for cancelling, but it was too much.

Hezzawithkids

Looks like they've backed down - consumer power rules!!!

http://www.guardian.co.uk/money/2009/aug/12/orange-call-charges-u-turn

Headline:
Orange performs call charges U-turn

Mobile giant reverses decision to raise the price of calls following complaints of potential breach of terms and conditions

bobstheboy

Hezzawithkids wrote: »

Looks like they've backed down - consumer power rules!!!

http://www.guardian.co.uk/money/2009/aug/12/orange-call-charges-u-turn

Headline:
Orange performs call charges U-turn

Mobile giant reverses decision to raise the price of calls following complaints of potential breach of terms and conditions

This really is old news :T

MasterPJ

tsk139 wrote: »

i had the same letter and was told the same but i was charged:mad: ,waiting for next months bill to see if they credit it back to me:rolleyes:

Can you post your bill like #2245 (see top right corner of posts to see what I am on about with this number) did just for clarification. Omitting any obvious details.

I don't have time to call them at the moment and have already passed my PAC on to another company to get swapped over. If they haven't done anything with it by Wednesday Ill be walking in to a High Street store picking up a sim card pack and doing it there and then.

Thanks for replying.

jonkong

I contacted Orange CS on 04/08/2009 and cancelled my contract and asked for a PAC, due to the price increase. Was told it would be 3 - 5 days for the PAC, I wanted until last Friday (14/08/2009) but still no PAC. I called Orange CS and asked about the PAC, they told me that one had not be requested and that if I wanted one, I would have to go back into contract and then buy myself out as they are no longer changing their prices. But they are still going to honor the 30 day disconnection. Does anyone have any idea if I can get the PAC without going back into contract?

manny202

Hezzawithkids wrote: »

Looks like they've backed down - consumer power rules!!!

http://www.guardian.co.uk/money/2009/aug/12/orange-call-charges-u-turn

Headline:
Orange performs call charges U-turn

Mobile giant reverses decision to raise the price of calls following complaints of potential breach of terms and conditions

:T:T:T:T:T

Only 65 posts to late!!!

mutedwhisper

Hello again - thought i'd got my orange contract all sorted but just checked online and have been charged £13 plus change for porting out...just wondering if they are allowed to do this? It also doesn't say it's my final bill even though the sim card is now invalid. Confused!!