Orange Price changes ?

MasterPJ

lawyerhelen wrote: »

just tried to cancel and orange said they are not changing the t & c anymore cos too many people leaving. they said this changed on wed morning, is this true

This is true. Did you ask to cancel your contract and denied before Wednesday? If so contact Ofcom complain you were denied your consumer right under the Communications Act 2003 at the time. They will give you a reference number which may come in handy for future.

MasterPJ

Anyone know anything about http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ocases/open_all/cw_01019/ ?

I may phone up Anushka Radhakissoon and ask if this is relevant in this matter.

MasterPJ

Just reading http://www.ofcom.org.uk/bulletins/eu_directives/

If this is a dispute: Ofcom will reply in 4 months.
A complaint: 6 months.

Breaches of ex ante conditions: 4 months.

Also I quote,
"Consulting on the outcome of disputes
19. Ofcom will only consult on the outcome of a dispute when the issue is of interest to a large number of stakeholders. In all other cases, consultation will be restricted to the parties involved in the dispute. "

So if you haven't raised this with Ofcom you may not personally find out.

simate

MasterPJ. You should use the multiquote button, it makes better sense replying to so many people in succession.

MasterPJ

simate wrote: »

MasterPJ. You should use the multiquote button, it makes better sense replying to so many people in succession.

Ah did not know about that feature. Thank you for informing me of it.

Shall use that in future.

love_my_2_boys

MasterPJ wrote: »

I was just saying I understand.

(When you post on here you need to type a minimum of 10 words. What I said was to add to the word count so I did say ten words.)

Gotcha, Doh, I'm blonde, Sorry!!!
lol

jcragg

MasterPJ wrote: »

If your contract is due to run out within 3 months you can upgrade on-line.
So are you currently saying you have upgraded to the £25/Month Contract? And a Sim only?

If this is the case, you should send back the Sim only within the cooling period. The Internet Orange doesn't lie - the Orange staff sometimes don't know the 'truth' answer.

If you have gone past the cooling period and your other contract is definitely going to end then you can't upgrade as the contract you had, is being cancelled and your starting 'technically' on a new fresh contract.

But like I said send back the sim only, upgrade via on-line on your old one. Should be fine.

hi thanks for the response,

my contract was due to end next year, i called monday to cancel but ended up being talked into a SIM only contract, i then checked my orange online account and it said "you plan change is coming" due to start sim onlt in sept but also said you are eligible for an upgrade so looked into it and ended ordering a HTC hero on my £25 a month contract, what im a little worried about is that i will have to paY BOTH THE SIM ONLY AND THE CONTRAct or that i would have confused oranges system and they have renewed my contract but this wil then go to SIM only in september

MasterPJ

jcragg wrote: »

hi thanks for the response,

my contract was due to end next year, i called monday to cancel but ended up being talked into a SIM only contract, i then checked my orange online account and it said "you plan change is coming" due to start sim onlt in sept but also said you are eligible for an upgrade so looked into it and ended ordering a HTC hero on my £25 a month contract, what im a little worried about is that i will have to paY BOTH THE SIM ONLY AND THE CONTRAct or that i would have confused oranges system and they have renewed my contract but this wil then go to SIM only in september

I don't think anyone can answer that apart from Orange. I'm afraid you will have to phone them to ask the question - phone the billing department, they will tell you your situation without the power to 'play funny !!!!!!s' with your account - in regard to denying your cancellation. If something will need to be changed then they will inform you of this.

Or you can alternatively - if you haven't went over to the SIM ONLY yet, you can wait till that happens. But you may then be stuck with the £25 and then only be able to cancel the SIM ONLY.

I personally would phone the billing department and ask if come September you would be paying two bills... £25/Month and the SIM ONLY costs, then explain that you accidentally got the £25/Month and would like to cancel it within its 14 day cooling period.

Goodluck

simate

love_my_2_boys wrote: »

Gotcha, Doh, I'm blonde, Sorry!!!
lol

Mmmmmmmmmm blooooooonde :j. Blonde is the best

Estiban

MasterPJ wrote: »

Check if your on-line account still offers you the choice to upgrade. If it does you still can. Id advise upgrading on-line as opposed to phoning them, they might turn round and say we aren't changing the t&c now so don't have a right to upgrade.

Thanks mate, If i do it online do you think they will still offer me what they did over the phone. The person i spoke to seemed nice enough and promised to phone back on thje 5th when i am elligible but there is no guarentee they will.