Orange Price changes ?

lawyerhelen

just tried to cancel and orange said they are not changing the t & c anymore cos too many people leaving. they said this changed on wed morning, is this true

Jon_01

lawyerhelen wrote: »

just tried to cancel and orange said they are not changing the t & c anymore cos too many people leaving. they said this changed on wed morning, is this true

That is what's being reported.

redux

love_my_2_boys wrote: »

http://www.bitterwallet.com/tag/orange

awww, just read this, poor Orange. Imagine being shafted like that...

I wonder what some of those smug salespeople will think if Orange are able to identify they've lost contracts originally sold by CPW and then charge back the commission

Littlemiss27

redux wrote: »

I wonder what some of those smug salespeople will think if Orange are able to identify they've lost contracts originally sold by CPW and then charge back the commission

Don't think it will make much difference to the sales people as they don't get paid commission. I'm sure CPW head office will not be happy at their actions though.

JaRocks28

Littlemiss27 wrote: »

Don't think it will make much difference to the sales people as they don't get paid commission. I'm sure CPW head office will not be happy at their actions though.

Technically its not mis-selling, and i doubt they would care. As long as the company is making money. They didnt force the customers to cancel their existing contract or sign up to a new one. It was the customer who made an "informed" decision to cancel the orange contract and take another with a new handset.

squirreleater

manny202 wrote: »

They havnt sent it to everyone! Only the people who cancelled.

Not this one!
I cancelled, got a pac code (text and now a letter), not had one text from orange, perhaps they've lost my number!

jcragg

hi,

i was wondering if anyone can give me some advise. I cancelled my contract on monday with the price changes after 6 months of an 18 months contract, i didnt cancel but i went to a Sim only package. after looking around i saw the HTC hero which i liked so went into the orange shop today to enquire but the sales assistant asked me a couple of questions about why i cancelled and said a bit curtly i cant upgrade you as your plan changes in september (when im due to start SIM only). after checking my online account today it did say i was due an upgrade and it let me upgrade to my £25 a month contract. what i want to know is will orange charge me for my sim only and now re-instated contract, (part of me is hoping the plan change will come into effect after i get my new phone but i dout it) sorry if this is very garbled but been a long long day at work.

Gemma84_3

Hmm im confused?? Ive just checked my orange account online and it says im due for a upgrade in Novemeber .. I got a 18 month contract in Feb.

I was thinking of ending this contract and got a pac sent out, plus a new contract but im not using the pac and im sending the new phone back

simate

lizdav wrote: »

Orange have made another big mess.....

They have sent out Text messages to EVERYONE (not just those who were allowed to cancel), saying how sorry that they were to be losing <subscriber> and stating that the price changes were being withdrawn and to call to get some great deals.

The phones are lighting up at Orange as a result.

Don't know where the apologetic text followup is though.

I haven't had one.

simate

paulmchugh wrote: »

Hi,
I've looked through the thread but not sure I can find a definitive answer to my query to was wondering if anyone could help

I rang orange on 31 July and informed them of my intention to cancel my contract. The CS rep i spoke to was very helpful and I asked for my pac code. I recieved it 2 or 3 days later, but as yet, have still not used it to port my number to another network. Therefore my phone is still active. Can I still cancel my contract? will porting my number to say o2 immediately terminate my contract? I also just checked my online billing and my balance is -£186. I'm not entirely sure what that means.
Thanks for any help in advance

Get your number ported and that will cancel your contract automatically. The -£186 should be a credit to buy out the remainder of the contract, meaning you'll owe them nothing.