Orange Price changes ?

manny202

Any wrote: »

How do you know they sent it to everyone? My friend didn't get one...

They havnt sent it to everyone! Only the people who cancelled.

lizdav

manny202 wrote: »

They havnt sent it to everyone! Only the people who cancelled.

Well, that statement isn't accurate, my wife tried to cancel last weekend and was refused.

She got this text today and called up Orange CS who said that they had just had a memo round saying to expect to be busy because the text had been sent to everyone by mistake.

I imagine that the texts are queued in the same way that the original ones about the price increase were and not everyone has received it yet.

My wife did not manage to cancel but did receive the text.

superuser00

lizdav wrote: »

Orange have made another big mess.....

They have sent out Text messages to EVERYONE (not just those who were allowed to cancel), saying how sorry that they were to be losing <subscriber> and stating that the price changes were being withdrawn and to call to get some great deals.

The phones are lighting up at Orange as a result.

Don't know where the apologetic text followup is though.

I haven't got this text. I called Orange today and was advised because of the nature of me leaving Orange "the contract changes" they 't were not able to give me anything to stay....

All very strange.

manny202

lizdav wrote: »

Well, that statement isn't accurate, my wife tried to cancel last weekend and was refused.

She got this text today and called up Orange CS who said that they had just had a memo round saying to expect to be busy because the text had been sent to everyone by mistake.

I imagine that the texts are queued in the same way that the original ones about the price increase were and not everyone has received it yet.

My wife did not manage to cancel but did receive the text.

Well it seems orange are F**king up again then because i phoned up to make sure my cancellation is going through at the end of the month.(which it is) and they told me "only the people who have rang up to cancel" are receiving these texts.

Gothicfairy

Half the problem with this is that it is so random.

Someone my husband works with got £20 cash back, cheaper called and a brand new phone for wanting to cancel and to be honest they had little growns.
Some people got nothing at all, and others got verbal abuse and lies.

Now they are not changing their prices (yet) but the problems still go one.

I seem to remember someone somewhere saying a phone company (was if phones 4 u) might buy people out ? I like the orange contract and the signal is good for me but the phone is shocking and I could do with another one but can't afford to buy one outright.

superuser00

I have 2 questions if anyone can answer. Because I don't trust orange.

I've been put of contract because I cancelled due to the changes in the T&Cs. I've received my PAC code and ready to rock and roll. But before I do.

1; Can I upgrade my phones with Orange ?
I've been told by orange that I can't because I've been put out of contract, and some rude woman told me this morning it was also because based on the nature I left ...

2; Can I stay on the same price plan and just have two new phones

lizdav

And the latest news is that Orange are not going to send an apologetic text for sending the incorrect text.

The reason why? .... they think that sending an apology and a retraction will confuse matters!!

So, instead they leave people to buy a new contract, thinking that Orange has decided to cancel the Orange contract after all because they had no legal basis to refuse; when you go on to Orange to check the cancellation, they tell you that they have not released you and will still not release you even though they advised you that you WERE leaving after all.

It is a debacle!!

FACT: We've just been through this with customer services ourselves.

croakey

long term lurker first time poster (be gentle!)

i ran orange 02/08/09 in reference to the proposed contract changes and got put through to the most unpolite,arrogant,useless customer service bod (Neville in Darlington!). Was told that even though i had the txt, went over by allowance regularly, and was then confirmed on the phone i was going to be effected i wasnt eligible to disconnect. Had nearly an hour of Nevilles insistence he was right, and in several cases contradicting himself.

Thought i'd leave it a week or so...and now i have a txt like others saying sorry to hear you are leaving... i wish i was leaving! reality is 14months into an 18month contract my phone is faulty, my network signal is beyond poor and i've had enough.

So...someone explain to me whats gone on...having asked directly dozens of times to be disconnected, and subsequently refused i've now got a txt saying "sorry i'm leaving"

nice one orange:T incompetent in the highest order, and corrupt beyond the average MP's expenses claim!:rotfl:

captainsensible2009

Just rang Orange to check where my PAC is as I requested it on Monday - they said it was generated on the 12th and I will probably get it tomorrow. As I am going away for the weekend, I asked them to text it to me, and was told, bluntly, "we don't do that"... queried this as I know others have had it texted to them and she got shirty and just said again they don't do it and I would probably get it on Saturday - I mentioned again I was going away for the weekend, and she responded "well, you'll get it Monday then won't you" - I know others have stuck up for some of the good CSR's that there are, but unfortunately its dealings with the rude, unfriendly and downright ignorant ones that give them all a bad name.

Soooooooooo glad I am leaving!

mannycal

I got a text this morning, "Sorry you're leaving, we'd love you to stay", I'm not leaving but I had negoitiated a reduction in my monthly bill. I called to check, they said the bill change was still in place and the text message was an error, seems like they've messed up again and sent it out to too many people.