Orange Price changes ?

love_my_2_boys

got this reply in response to an e-mail I sent on Saturday... Dear Samantha

Thank you for your email.

Orange recently decided to make changes to contract customers' call charges for out-of-bundle minimum call rate, international calls from the UK and pay-as-you consume data browsing.

However in listening to our customers it became clear that some of them found the messages sent to announce these changes confusing about who would be affected and how. This is obviously not our intention and therefore we have decided not to go ahead with the proposed changes.

It is normal practice for businesses to make pricing changes, and whilst we clearly cannot rule out any future changes we know that transparency and consistency in our policies is extremely important to our customers. Orange apologises to those customers who found the messages unclear and any subsequent misunderstanding this has caused. We will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.

Orange always strives to deliver the best communications and we hope that these steps will overcome any confusion and frustration that our customers felt

For Orange services including calling, messaging, information services, mobile entertainment, mobile email, mobile organise, mobile data services, payment services, Insurance & protection please see :

http://www2.orange.co.uk/servlet/Satellite?pagename=OUKPersonal&c=OUKPage&cid=1093346187298&t=OrangeService

http://orangeworld.co.uk/p/home/hello

I am sorry that I am unable to assist further on this occasion.

Kind regards

George
Orange Online Services

Mic2904

Ah well, since I am one of the lucky ones, who got a brand new HTC Hero + unlimted I-net last thursday, I am happily looking forward to a more transparant and open price change.

I think, it wont take Orange too long, to chnage the prices and I am looking forward to yet another new phone

spark_deals

Whats the definition of Integrity and Honesty, in context of saving money?
Thanks

jase301

spark_deals wrote: »

Whats the definition of Integrity and Honesty, in context of saving money?
Thanks

The same definition companies like Orange use when applying t&c changes!!!

Whats good for the goose.....etc

Mudd14

Just to let people know I rang Orange last night as not recieved my PAC code, the guy text it to me and said the only way I can leave orange is by porting the number away from the. If I dont do this within 30 days I will be pulled back into the contract on the new T&C's

mcmanlyn

i rang last night, was told that my pac is on its way but as the 2 CS I spoke to hadn't put a reason on my account (i.e. hadn't stated that the reason i was cancelling was coz of the change in t&c) that i would be charged for the remainder of my contract

I had to argue with him that surely if i was cancelling early there would also be notes to say that i had accepted Xmonths line rental to pay...and that 2 it was ridiculous that 2 people had coincidentally failed to put notes on...he had to go back to this team leader twice but i eventually got the PAC by text and an agreement of no charge.

I now await my final bill...

daveboy

Wondering whether it would be a good idea to lock this thread due to its size, and start a new one on the subject of those people who were refused cancellation before Orange changed their minds.

As Orange are no longer changing the prices - the only issue that remains is those that were misled when they tried to cancel and still have either no PAC code or have not been disconnected.

love_my_2_boys

Thought It would be a good idea to start a new thead as the other one is so long now.
Can you post your experiences of Orange if you were told you could cancel only to find now they are saying this hasn't gone through

Thanks

Squaddieskin

Has Orange customer service failed to give you a satisfactory answer to your question?

Telephone;

THE EXECUTIVE OFFICE FOR ORANGE MOBILE

0800 0790 134

And follow up your complaint in full, in writing to the CEO or Orange giving seven days to reply.

TOM ALEXANDER
ORANGE PCS Ltd
PO BOX 10
PATCHWAY
BRISTOL
BS32 4BQ

Send all correspondence by recorded delivery, and mark all letters
Personal, to be opened by addressee only.

Totality

Got a text this morning on the number I AM keeping telling me to call back if I want to change my mind about cancelling on the other numbers since they've dropped their plans.