Orange Price changes ?

4810510

I think some of the comments directed towards evilsheep have been unacceptable, in my opinion. We are a community here and I think it is only fair and reasonable that members be able to offer their opinions without personal attacks.

For the record I made a number of posts at the very start of this explaining the T&Cs that people should use. I also advised that people should have a note placed on their account saying they have requested cancellation, take the name and ext number of the CSR and then call back 10 minutes later to check that the note was there. In these circumstances they would still be able to cancel on the basis of notice received.

I think the actions of Orange have been disgraceful and Ofcom and the Office of Fair Trading should mount an inquiry. However, like evilsheep, I've been an O customer for many years and remain very happy. I received the text and was entitled to cancel (I use 08 numbers and go over my minutes) but I opted not to cancel.

For those who are hard of hearing I'm not defending Orange but just expressing an opinion that many of the CSRs I have spoken to have been decent honest people. I've came across the odd bad apple but I suppose you get that anywhere.

simax

Anyone still bleating about the changes, well they are not happening anymore, so pretend it didn't happen, delete the text, and move on.

NOTHING TO SEE HERE!!

Fork86

Well, as we all know, Orange have rescinded their proposed changes to call and data charges, but where does that leave new customers who actually signed up with these proposed changes in place when data charges were SUPPOSED to be dropped/capped at a lower rate when out of bundle (60p instead of a 1 pound).

This is actually confusing now, are all new contracts going to adhere to the proposed changes, and all the 'old contracts' remain as they were?

If not, the data charges will be adding upto around 1 pound/day more when compared to the old conditions? This IS a significant change, approximately 66% higher?

Does this mean we can cancel our new contracts?

MasterPJ

simax wrote: »

Anyone still bleating about the changes, well they are not happening anymore, so pretend it didn't happen, delete the text, and move on.

NOTHING TO SEE HERE!!

Still everything to see actually - a lot of people where denied there right to cancel a contract and following that are still in a contract which is causing a loss of finance to that individual.

And now I am hearing they are going back on verbal agreements - it is unacceptable.

If I had my rights and they were carried out - I would not be in a Contract with Orange which is resulting me paying £x a month that I should have had a right to cancel.

Someone people took out other contracts based on that Orange agreed to cancel. So now they are left with two contracts and are now suffering financially for it.

jase301

simax wrote: »

Anyone still bleating about the changes, well they are not happening anymore, so pretend it didn't happen, delete the text, and move on.

NOTHING TO SEE HERE!!

I've moved on.....to another network!! (A decent one this time tho)

flakmunky

4810510 wrote: »

I think some of the comments directed towards evilsheep have been unacceptable, in my opinion.

In my opinion too. Seems as if some members have been venting their frustration with Orange at evilsheep.

I have always received good customer service from Orange too. :j

I managed to get Orange to agree to cancel my contract and I have a PAC, however now that they have decided to ditch the proposed changes I am unsure whether I will exercise my right... The changes were never really going to affect me that much in any case.

And unlike others, I don't want an iPhone or to make a quick buck on Ebay, either...

Disclaimer:

I am not the chairman of the Orange Fan Club.

I have read all of this thread.

I am not an employee of Orange nor am I a shareholder or a stakeholder.

I do not know evilsheep nor am I associated with her in any way.

flakmunky

MasterPJ wrote: »

a lot of people where denied there right to cancel a contract and following that are still in a contract which is causing a loss of finance to that individual

I don't get you here... People signed up to a contract with Orange and now they (Orange) have scrapped the proposed changes these customers have exactly the same contract they agreed to in the first place... How is this causing them a loss of 'finance'?

MasterPJ wrote: »

Someone people took out other contracts based on that Orange agreed to cancel. So now they are left with two contracts and are now suffering financially for it.

Call me cautious, but if I do decide to exercise my right to cancel you can be sure I will be double checking that I won't incur any penalties before I commit to a new contract elsewhere. To not check is somewhat foolish, especially in light of the comments on this thread how Orange CS haven't made notes on accounts when they said they would!

jase301

flakmunky wrote: »

I have always received good customer service from Orange too. :j

especially in light of the comments on this thread how Orange CS haven't made notes on accounts when they said they would!

I lol'd .

TREVORCOLMAN

Makes me laugh when Orange say - due to feedback we have decided not to change terms.

They mean due to pressure and the masses of people who would be leaving.

love_my_2_boys

MasterPJ wrote: »

But Orange have blocked some cancellations even after they have agreed verbally on the phone to them.

I know PJ I was telling the silly sod who made the previous comment to keep up!!! Orange are not standing by what their rep said regarding those who wer allowed to cancel.