Orange Price changes ?

michandjack

michandjack wrote: »

Yip, that's what I thought. Was hoping I'd never have to phone Orange CS again. :rolleyes:

Human_Writes wrote: »

That I'm not sure on, it shouldn't be possible to have two valid PAC codes for the same numbers so presumably one will work and one will not. I think you'll have to ring them for clarification.

Just phoned (cringe) but it was pleasant and at least now I know which PAC to use.

madison-nyc

jase301 wrote: »

I was being perfectly calm and amicable about the whole debate, but i take exception to being sneered at in a reply, from some 'know-nothing-know-it-all'.
It seems you chose to ignore his rude comments.

I read all of his/her posts and they didn't come accross as rude to me. Yours was a personal attack and childish name calling. I thought we were all adults on here?! By leaving people replies like that the thread will just end up getting locked. You can ignore people's replies if you don't like them you know.

MasterPJ

evilsheep wrote: »

And this excuses such flippant dismissals of my opinion does it? I'm sorry for those who have had bad experiences with Orange, but I'm not one of them (and there are many thousands like me no doubt). For the benefit of a balanced viewpoint, I posted my opinions here. This is an open forum, and there are no 'only post here if you share our opinion' style threads. Good luck with pursuing the Communications Act 2003. Personally I'd think your time would be better served on other things (didn't you say you had exams?), such as assisting those who were sent PAC codes and then had their cancellation revoked. This is a genuine violation of rights in my eyes.

It did not. And yes there are probably still alot of customers. But as you can tell most on here are annoyed and still seeking advice.

But your timing on when to say you like and are happy with Orange is not well taken.

Given Orange have lied to us so far - in regard to Ofcom agreeing to there actions.

You may not be an employee of Orange - but that does not mean you do not have a family member, or are maybe another company employed by Orange to sort out such forums to try 'flaunt' how happy you are with Orange.

Can you appreciate where I am coming from here? I appreciate where you are coming from.

MasterPJ

michandjack wrote: »

Just phoned (cringe) but it was pleasant and at least now I know which PAC to use.

Welldone and I hope you the best of luck in your future Mobile company choice. I can only assume for now you will be looking around (not directly at Orange first)

claire6hy

i cancelled my orange. and got another orange.....

MasterPJ

claire6hy wrote: »

i cancelled my orange. and got another orange.....

Your one of them! (joke)

evilsheep

For the record: I'm a she, not a he, I have read the whole thread (and also bitterwallet's contributions), I don't work for Orange, nor do I know anyone who does, and frankly I'm staggered by some responses here. I think good customer service should be pointed out, and so I did. Some posters on this forum seemed worried at the thought of calling Orange, probably because due to some posts about the terrible customer service some FMs have received. I wanted to redress the balance somewhat and point out that not all Orange CSs are rude and defensive - this is a valid contribution to this debate, and one I was perfectly entitled to make.

claire6hy

MasterPJ wrote: »

Your one of them! (joke)

clearly!!!

pssssht zip it lol

i still like orange after all this crap!!!!
voda are poop, and o2 didnt have the phone i wanted

mumps

evilsheep wrote: »

For the record: I'm a she, not a he, I have read the whole thread (and also bitterwallet's contributions), I don't work for Orange, nor do I know anyone who does, and frankly I'm staggered by some responses here. I think good customer service should be pointed out, and so I did. Some posters on this forum seemed worried at the thought of calling Orange, probably because due to some posts about the terrible customer service some FMs have received. I wanted to redress the balance somewhat and point out that not all Orange CSs are rude and defensive - this is a valid contribution to this debate, and one I was perfectly entitled to make.

I was happy to cancel, for a variety of reasons, and was frustrated by Orange and the lies I was told, one woman I spoke to me told that OFCOM wouldn't allow Orange to cancel my contract! I asked for my original contract to be honoured and they said no, I asked them to change me onto a package available on line and they said it was for new customers only so I chose to leave but I have to say no one was rude, aggressive or unpleasant to me. They all listened to my point of view and when I explained my reasons two of them said they wished they could help me as they understood. One guy seemed genuinely shocked when I thanked him for his help (he had been helpful about the PAC).

Whatever people think I don't think you were rude and don't understand why people were rude to you. You are entitled to your own opinion, perhaps brave to voice it here at the moment.

Hope they improve the reception in your area.

michandjack

MasterPJ wrote: »

Welldone and I hope you the best of luck in your future Mobile company choice. I can only assume for now you will be looking around (not directly at Orange first)

I'm saying goodbye to contracts for the time being and doing PAYG. I never left Orange to get a contract with another company to acquire a new phone, cashback or any other gimmick. I left out of principle as I didn't believe what they were doing was right plus I've had the same problem with increased cost to my Orange broadband due to them updating their pricing, so I was all round not happy with them. I was an Orange customer for years and was fairly happy until recent events. It's not to say I won't go back to them in the future but for now I'm cutting all ties.