Orange Price changes ?

MasterPJ

evilsheep wrote: »

I'm one of the 'unlucky' few who didn't manage to cancel their Orange contract. I phoned up on Tuesday evening and was told I wasn't eligible as I hadn't gone over my minutes (see my earlier post on this thread for more details). My reason for attempting to cancel was purely because I don't have a very good signal in my house, or in a few places that I work. I didn't want an iPhone, I didn't want to sell my phone and then go straight back to Orange, and I'm not desperately looking to get out of a contract that I shouldn't have signed up for because I couldn't afford it in the first place.

In the midst of all these negative attitudes towards Orange, I'd just like to say that in the 12 or so years I've had a contract with the company, I've had very very little to complain about. Any problems I've had have been resolved politely & quickly, I've been offered very good deals by retentions (admittedly after a few calls sometimes, but that's part of the game eh?). My current lack of signal problem is, thus far, an unresolved issue, and if it remains this poor I will probably port to another network when my contract is up. I don't blame Orange personally for this - in fact, Vodafone have an equally bad signal in the same places - it's just one of those things.

I'm sure there are some Orange CSAs whose telephone manner leaves a lot to be desired, but I'd just like to say that, compared with most other companies' call centre staff, Orange CS have for me been the most polite, helpful & well-informed. I think the Orange Representative who has posted on this thread has also been as helpful as he could've been under the circumstances - it's not his job to answer individual queries (despite some FMs demanding that he do just that), and I don't see why he should receive anything but thanks from us here for taking the time to post. Some companies wouldn't've bothered at all.

So, Orange c**ked up with their price changes, but now they've withdrawn the changes, everything's back to the way it was, so why are there still demands to cancel contracts? There seems to be some bizarre mob mentality building up here - I'm half expecting there to be an event organised: "Bring your pitchforks and flaming torches and lets march to Orange Head Office demanding to be released from our contracts!"?

Right, I just had to get that off my chest. Feeling better now. I'm fully expecting a raving backlash to this post, so go ahead and get it off your chests if you wish.

Finally, to reiterate, I have no complaints to Orange CS - they're polite, helpful (not perfect, but who is? We're human at the end of the day), and whilst I did want to get out of my contract for signal issues, I'm quite happy to stay with the great deal that I signed up for until my contract expires.

You have been denied your consumer rights? Think what happens if the word gets around Orange got away with it - think what happens then. All companies doing this...maybe.... Which we as consumers need to stop now! It is unfair and the rights of consumers where bought in to prevent such a matter. Orange are exempt? I think NOT!

What happens if they doubled all your charges? Still no right to cancel under your attitude... Well life goes on then yes - you say? It isnt on.

MasterPJ

mariag wrote: »

On Tuesday at 21.24 i phoned orange disconnections and managed, without any problems to cancel both my and my husbands contracts. When i phone yesterday for pac numbers it appears that only my contract was cancelled not my husbands, although the rep i spoke to confirmed to me both had been cancelled. So when i asked them to cancel it yesterday they told me the t and cs were not going to take place and was unable to cancel now. Anyone got advice please.We are trying to chase Holly at North tTyneside to see why my husbands wasnt cancelled......

Phone Ofcom and report them. They agreed to a verbal cancellation of which they accepted - they are going back on that.

michandjack

Human_Writes wrote: »

Don't know about the date, but you can use one PAC code to transfer different numbers.

Jeeze, just opened the rest of my mail and there's a second letter from Orange with another (different to the first) PAC for my mobile. Which PAC should I use???

MasterPJ

mcmanlyn wrote: »

cheers for that, looks like i might be in the 'we dont have a record of your call' gang

darn it!!

Which results in you not getting your customer rights. Phone Ofcom complain.

http://www.ico.gov.uk/what_we_cover/data_protection/your_rights/how_to_access_information.aspx

Do that. Could cost up to £10 though.

MarcusV

michandjack wrote: »

I spoke with Orange CS on Tuesday morning and my PAC arrived today, so it was really quick for me.

I phoned on Monday morning and my PAC arrived yesterday (Wednesday) morning.

evilsheep

MasterPJ wrote: »

You have been denied your consumer rights? Think what happens if the word gets around Orange got away with it - think what happens then. All companies doing this...maybe.... Which we as consumers need to stop now! It is unfair and the rights of consumers where bought in to prevent such a matter. Orange are exempt? I think NOT!

What happens if they doubled all your charges? Still no right to cancel under your attitude... Well life goes on then yes - you say? It isnt on.

Yes, they didn't allow me to cancel when they should've - presumably this is the point that they denied me my consumer rights? - but now they've withdrawn the increase in minimum connection charge, so how are they denying me my 'rights' now? I think you're over-reacting somewhat to this. All companies will get away with what they think they can get away with all of the time - it's called 'business'. If anything, this has taught other companies NOT to increase charges mid-contract, thus the chances of this get-out-early loophole happening again are probably quite slim.

As stated in my earlier post on this thread, the CS I spoke to said that I hadn't gone over my charges previously, and thus the change in cost was unlikely to affect me. Yes, it was my right to cancel, but he was right in that these changes were unlikely to affect me. I'm not a big phonecall user, and despite having cancelled my landline, I'm very unlikely to use all off my cross-network minutes each month (and unlimited landline), and I've used an 08 number maybe twice in the last year, and probably will maintain this level of use.

If they doubled the charges, then of course I'd consider exercising my right to leave (after comparing charges with other rival networks of course), but this isn't the case and so it's irrelevant to mention it. Why are you so intent on making Orange pay for this? Also, do you have training in the legal field, as you seem keen on giving that impression.

MasterPJ

evilsheep wrote: »

Yes, they didn't allow me to cancel when they should've - presumably this is the point that they denied me my consumer rights? - but now they've withdrawn the increase in minimum connection charge, so how are they denying me my 'rights' now? I think you're over-reacting somewhat to this. All companies will get away with what they think they can get away with all of the time - it's called 'business'. If anything, this has taught other companies NOT to increase charges mid-contract, thus the chances of this get-out-early loophole happening again are probably quite slim.

As stated in my earlier post on this thread, the CS I spoke to said that I hadn't gone over my charges previously, and thus the change in cost was unlikely to affect me. Yes, it was my right to cancel, but he was right in that these changes were unlikely to affect me. I'm not a big phonecall user, and despite having cancelled my landline, I'm very unlikely to use all off my cross-network minutes each month (and unlimited landline), and I've used an 08 number maybe twice in the last year, and probably will maintain this level of use.

If they doubled the charges, then of course I'd consider exercising my right to leave (after comparing charges with other rival networks of course), but this isn't the case and so it's irrelevant to mention it. Why are you so intent on making Orange pay for this? Also, do you have training in the legal field, as you seem keen on giving that impression.

At some point in time they denied you your consumer right - which direct consequence on that is that you are still in a legally binding contract of which you should not be in if your rights were adhered to.

I appreciate that you may not go over. But your rights did not depend on a criteria - the Communications Act 2003 - which governs Ofcom - which governs Orange, did not state present a criteria. It said inform them within 30 days of changing and they have a right to cancel.

They did not inform the customer of there right to cancel. First breach.
They did not honour your right to cancel. Second breach

Both of these of in part (b) of that specific clause in the Communications Act 2003.

I have recieved training in Contract law.

evilsheep

Any wrote: »

"Tough luck" and "life goes on" are actually quite in line with my "Life is tough" in my eyes...

Fair enough, but perhaps you shouldn't have used quotation marks - this implies that you were quoting me, which is incorrect.

Any wrote: »

Your very first post suggested that you don't understand why people are still moaning... Sorry, but you didn't differentiate between the two either. You were telling us how great Orange are while we just simply don't agree.
Company that changes their mind every 2 days is not company interested in Customer satisfaction.

My earlier post (not my very first by the way), stated that:

evilsheep wrote: »

... So, Orange c**ked up with their price changes, but now they've withdrawn the changes, everything's back to the way it was, so why are there still demands to cancel contracts? ...

Perhaps I should've been clearer, but that passage doesn't mention anything about following up on withdrawn cancellations, it only asks why there are still demands to cancel after the charges have been withdrawn. As I have since made abundantly clear, the two are very seperate issues in my eyes and should be treated as such. Yes, I was telling people that I have only experiences polite and helpful customer service from Orange, as I think that people who have good experiences with companies should be equally as vocal as those who have had bad. All companies are interested in customer satisfaction in relation to retaining customers. Many Orange CS advisors were obviously instructed to do all they could to retain customers - some clearly took it upon themselves to give the impression that they understood legal terminology and used that to try and baffle customers into submission. I don't agree with this of course, but I'm not about to waste hours of my time bemoaning it. I missed the boat, I'm on a great, cheap deal, I've experienced good customer services. There.

jase301

evilsheep wrote: »

Yes, they didn't allow me to cancel when they should've - presumably this is the point that they denied me my consumer rights? - but now they've withdrawn the increase in minimum connection charge, so how are they denying me my 'rights' now? I think you're over-reacting somewhat to this. All companies will get away with what they think they can get away with all of the time - it's called 'business'. If anything, this has taught other companies NOT to increase charges mid-contract, thus the chances of this get-out-early loophole happening again are probably quite slim.

As stated in my earlier post on this thread, the CS I spoke to said that I hadn't gone over my charges previously, and thus the change in cost was unlikely to affect me. Yes, it was my right to cancel, but he was right in that these changes were unlikely to affect me. I'm not a big phonecall user, and despite having cancelled my landline, I'm very unlikely to use all off my cross-network minutes each month (and unlimited landline), and I've used an 08 number maybe twice in the last year, and probably will maintain this level of use.

If they doubled the charges, then of course I'd consider exercising my right to leave (after comparing charges with other rival networks of course), but this isn't the case and so it's irrelevant to mention it. Why are you so intent on making Orange pay for this? Also, do you have training in the legal field, as you seem keen on giving that impression.

If you don't work for Orange, i'll eat my hat.

splicecom

jase301 wrote: »

If you don't work for Orange, i'll eat my hat.

I will too. They mayswell have wrote I heart orange.