Orange Price changes ?

MarcusV

michandjack wrote: »

I spoke with Orange CS on Tuesday morning and my PAC arrived today, so it was really quick for me.

I phoned on Monday morning and my PAC arrived yesterday (Wednesday) morning.

evilsheep

MasterPJ wrote: »

You have been denied your consumer rights? Think what happens if the word gets around Orange got away with it - think what happens then. All companies doing this...maybe.... Which we as consumers need to stop now! It is unfair and the rights of consumers where bought in to prevent such a matter. Orange are exempt? I think NOT!

What happens if they doubled all your charges? Still no right to cancel under your attitude... Well life goes on then yes - you say? It isnt on.

Yes, they didn't allow me to cancel when they should've - presumably this is the point that they denied me my consumer rights? - but now they've withdrawn the increase in minimum connection charge, so how are they denying me my 'rights' now? I think you're over-reacting somewhat to this. All companies will get away with what they think they can get away with all of the time - it's called 'business'. If anything, this has taught other companies NOT to increase charges mid-contract, thus the chances of this get-out-early loophole happening again are probably quite slim.

As stated in my earlier post on this thread, the CS I spoke to said that I hadn't gone over my charges previously, and thus the change in cost was unlikely to affect me. Yes, it was my right to cancel, but he was right in that these changes were unlikely to affect me. I'm not a big phonecall user, and despite having cancelled my landline, I'm very unlikely to use all off my cross-network minutes each month (and unlimited landline), and I've used an 08 number maybe twice in the last year, and probably will maintain this level of use.

If they doubled the charges, then of course I'd consider exercising my right to leave (after comparing charges with other rival networks of course), but this isn't the case and so it's irrelevant to mention it. Why are you so intent on making Orange pay for this? Also, do you have training in the legal field, as you seem keen on giving that impression.

MasterPJ

evilsheep wrote: »

Yes, they didn't allow me to cancel when they should've - presumably this is the point that they denied me my consumer rights? - but now they've withdrawn the increase in minimum connection charge, so how are they denying me my 'rights' now? I think you're over-reacting somewhat to this. All companies will get away with what they think they can get away with all of the time - it's called 'business'. If anything, this has taught other companies NOT to increase charges mid-contract, thus the chances of this get-out-early loophole happening again are probably quite slim.

As stated in my earlier post on this thread, the CS I spoke to said that I hadn't gone over my charges previously, and thus the change in cost was unlikely to affect me. Yes, it was my right to cancel, but he was right in that these changes were unlikely to affect me. I'm not a big phonecall user, and despite having cancelled my landline, I'm very unlikely to use all off my cross-network minutes each month (and unlimited landline), and I've used an 08 number maybe twice in the last year, and probably will maintain this level of use.

If they doubled the charges, then of course I'd consider exercising my right to leave (after comparing charges with other rival networks of course), but this isn't the case and so it's irrelevant to mention it. Why are you so intent on making Orange pay for this? Also, do you have training in the legal field, as you seem keen on giving that impression.

At some point in time they denied you your consumer right - which direct consequence on that is that you are still in a legally binding contract of which you should not be in if your rights were adhered to.

I appreciate that you may not go over. But your rights did not depend on a criteria - the Communications Act 2003 - which governs Ofcom - which governs Orange, did not state present a criteria. It said inform them within 30 days of changing and they have a right to cancel.

They did not inform the customer of there right to cancel. First breach.
They did not honour your right to cancel. Second breach

Both of these of in part (b) of that specific clause in the Communications Act 2003.

I have recieved training in Contract law.

evilsheep

Any wrote: »

"Tough luck" and "life goes on" are actually quite in line with my "Life is tough" in my eyes...

Fair enough, but perhaps you shouldn't have used quotation marks - this implies that you were quoting me, which is incorrect.

Any wrote: »

Your very first post suggested that you don't understand why people are still moaning... Sorry, but you didn't differentiate between the two either. You were telling us how great Orange are while we just simply don't agree.
Company that changes their mind every 2 days is not company interested in Customer satisfaction.

My earlier post (not my very first by the way), stated that:

evilsheep wrote: »

... So, Orange c**ked up with their price changes, but now they've withdrawn the changes, everything's back to the way it was, so why are there still demands to cancel contracts? ...

Perhaps I should've been clearer, but that passage doesn't mention anything about following up on withdrawn cancellations, it only asks why there are still demands to cancel after the charges have been withdrawn. As I have since made abundantly clear, the two are very seperate issues in my eyes and should be treated as such. Yes, I was telling people that I have only experiences polite and helpful customer service from Orange, as I think that people who have good experiences with companies should be equally as vocal as those who have had bad. All companies are interested in customer satisfaction in relation to retaining customers. Many Orange CS advisors were obviously instructed to do all they could to retain customers - some clearly took it upon themselves to give the impression that they understood legal terminology and used that to try and baffle customers into submission. I don't agree with this of course, but I'm not about to waste hours of my time bemoaning it. I missed the boat, I'm on a great, cheap deal, I've experienced good customer services. There.

jase301

evilsheep wrote: »

Yes, they didn't allow me to cancel when they should've - presumably this is the point that they denied me my consumer rights? - but now they've withdrawn the increase in minimum connection charge, so how are they denying me my 'rights' now? I think you're over-reacting somewhat to this. All companies will get away with what they think they can get away with all of the time - it's called 'business'. If anything, this has taught other companies NOT to increase charges mid-contract, thus the chances of this get-out-early loophole happening again are probably quite slim.

As stated in my earlier post on this thread, the CS I spoke to said that I hadn't gone over my charges previously, and thus the change in cost was unlikely to affect me. Yes, it was my right to cancel, but he was right in that these changes were unlikely to affect me. I'm not a big phonecall user, and despite having cancelled my landline, I'm very unlikely to use all off my cross-network minutes each month (and unlimited landline), and I've used an 08 number maybe twice in the last year, and probably will maintain this level of use.

If they doubled the charges, then of course I'd consider exercising my right to leave (after comparing charges with other rival networks of course), but this isn't the case and so it's irrelevant to mention it. Why are you so intent on making Orange pay for this? Also, do you have training in the legal field, as you seem keen on giving that impression.

If you don't work for Orange, i'll eat my hat.

splicecom

jase301 wrote: »

If you don't work for Orange, i'll eat my hat.

I will too. They mayswell have wrote I heart orange.

MasterPJ

evilsheep wrote: »

Fair enough, but perhaps you shouldn't have used quotation marks - this implies that you were quoting me, which is incorrect.



My earlier post (not my very first by the way), stated that:



Perhaps I should've been clearer, but that passage doesn't mention anything about following up on withdrawn cancellations, it only asks why there are still demands to cancel after the charges have been withdrawn. As I have since made abundantly clear, the two are very seperate issues in my eyes and should be treated as such. Yes, I was telling people that I have only experiences polite and helpful customer service from Orange, as I think that people who have good experiences with companies should be equally as vocal as those who have had bad. All companies are interested in customer satisfaction in relation to retaining customers. Many Orange CS advisors were obviously instructed to do all they could to retain customers - some clearly took it upon themselves to give the impression that they understood legal terminology and used that to try and baffle customers into submission. I don't agree with this of course, but I'm not about to waste hours of my time bemoaning it. I missed the boat, I'm on a great, cheap deal, I've experienced good customer services. There.
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I appreciate your view and do agree if you like the company then please feel free but this forum is about Orange price change.

If they took it upon themselves then it leaves them personally responsible. Nobody is allowed to deny you your consumer right.

Ofcom could rule this way sure. Ofcom could do nothing. But still there exists the issue of my consumer rights which then I will be following this up using CISA. Failing that the individuals who denied me my consumer right.

Now they have widthdrawn the changes. The people who agreed to the new contract - I wonder if they are affected. Thus making there contract viably to get out of - which we have seen a few cases here of. Which makes me think they can.

MasterPJ

But if you wish to boost about Orange. Please do that in the 'I love Orange fan club page'.

Are you an employee of Orange evilsheep? Or have a family member who is?

Human_Writes

michandjack wrote: »

Jeeze, just opened the rest of my mail and there's a second letter from Orange with another (different to the first) PAC for my mobile. Which PAC should I use???

That I'm not sure on, it shouldn't be possible to have two valid PAC codes for the same numbers so presumably one will work and one will not. I think you'll have to ring them for clarification.

claire6hy

i still like orange too!!!
be nice people!!