Orange Price changes ?

mcmanlyn

Hiya,
I'm waiting on my pac too - how long did it take everyones to arrive?? I rang up last thurs/fri i think...too scared to call them & check incase they tell me i cant cancel anymore

Any

evilsheep wrote: »

As I said earlier, this is a totally seperate issue. I didn't make any reference to customers having cancellations withdrawn so I don't know why you associated my 'life is tough' (I actually said 'tough luck' and 'life goes on') with this.

ETA: I really think there should be a seperate thread started for those who've had their cancellations revoked.

"Tough luck" and "life goes on" are actually quite in line with my "Life is tough" in my eyes...

Your very first post suggested that you don't understand why people are still moaning... Sorry, but you didn't differentiate between the two either. You were telling us how great Orange are while we just simply don't agree.
Company that changes their mind every 2 days is not company interested in Customer satisfaction.

squirreleater

evilsheep wrote: »

I'm one of the 'unlucky' few who didn't manage to cancel their Orange contract. I phoned up on Tuesday evening and was told I wasn't eligible as I hadn't gone over my minutes (see my earlier post on this thread for more details). My reason for attempting to cancel was purely because I don't have a very good signal in my house, or in a few places that I work. I didn't want an iPhone, I didn't want to sell my phone and then go straight back to Orange, and I'm not desperately looking to get out of a contract that I shouldn't have signed up for because I couldn't afford it in the first place.

In the midst of all these negative attitudes towards Orange, I'd just like to say that in the 12 or so years I've had a contract with the company, I've had very very little to complain about. Any problems I've had have been resolved politely & quickly, I've been offered very good deals by retentions (admittedly after a few calls sometimes, but that's part of the game eh?). My current lack of signal problem is, thus far, an unresolved issue, and if it remains this poor I will probably port to another network when my contract is up. I don't blame Orange personally for this - in fact, Vodafone have an equally bad signal in the same places - it's just one of those things.

I'm sure there are some Orange CSAs whose telephone manner leaves a lot to be desired, but I'd just like to say that, compared with most other companies' call centre staff, Orange CS have for me been the most polite, helpful & well-informed. I think the Orange Representative who has posted on this thread has also been as helpful as he could've been under the circumstances - it's not his job to answer individual queries (despite some FMs demanding that he do just that), and I don't see why he should receive anything but thanks from us here for taking the time to post. Some companies wouldn't've bothered at all.

So, Orange c**ked up with their price changes, but now they've withdrawn the changes, everything's back to the way it was, so why are there still demands to cancel contracts? There seems to be some bizarre mob mentality building up here - I'm half expecting there to be an event organised: "Bring your pitchforks and flaming torches and lets march to Orange Head Office demanding to be released from our contracts!"?

Right, I just had to get that off my chest. Feeling better now. I'm fully expecting a raving backlash to this post, so go ahead and get it off your chests if you wish.

Finally, to reiterate, I have no complaints to Orange CS - they're polite, helpful (not perfect, but who is? We're human at the end of the day), and whilst I did want to get out of my contract for signal issues, I'm quite happy to stay with the great deal that I signed up for until my contract expires.

I'd say thats about right.
Orange have been very good on the customer service, certainly better than other networks.
I cancelled because I could, I'm a geek who loves the latest phones.....
But they did !!!! up royally and annoyed the hell out of me by changing things and (actually) not telling me, and it would of affected me in the future when I drop my minutes.
They were mostly polite, one guy was rather blunt but one out of 4 isn't too bad.

michandjack

Human_Writes wrote: »

Don't know about the date, but you can use one PAC code to transfer different numbers.

Oh that's great. Thanks for the info.

michandjack

mcmanlyn wrote: »

Hiya,
I'm waiting on my pac too - how long did it take everyones to arrive?? I rang up last thurs/fri i think...too scared to call them & check incase they tell me i cant cancel anymore

I spoke with Orange CS on Tuesday morning and my PAC arrived today, so it was really quick for me.

mcmanlyn

cheers for that, looks like i might be in the 'we dont have a record of your call' gang

darn it!!

MasterPJ

evilsheep wrote: »

I'm one of the 'unlucky' few who didn't manage to cancel their Orange contract. I phoned up on Tuesday evening and was told I wasn't eligible as I hadn't gone over my minutes (see my earlier post on this thread for more details). My reason for attempting to cancel was purely because I don't have a very good signal in my house, or in a few places that I work. I didn't want an iPhone, I didn't want to sell my phone and then go straight back to Orange, and I'm not desperately looking to get out of a contract that I shouldn't have signed up for because I couldn't afford it in the first place.

In the midst of all these negative attitudes towards Orange, I'd just like to say that in the 12 or so years I've had a contract with the company, I've had very very little to complain about. Any problems I've had have been resolved politely & quickly, I've been offered very good deals by retentions (admittedly after a few calls sometimes, but that's part of the game eh?). My current lack of signal problem is, thus far, an unresolved issue, and if it remains this poor I will probably port to another network when my contract is up. I don't blame Orange personally for this - in fact, Vodafone have an equally bad signal in the same places - it's just one of those things.

I'm sure there are some Orange CSAs whose telephone manner leaves a lot to be desired, but I'd just like to say that, compared with most other companies' call centre staff, Orange CS have for me been the most polite, helpful & well-informed. I think the Orange Representative who has posted on this thread has also been as helpful as he could've been under the circumstances - it's not his job to answer individual queries (despite some FMs demanding that he do just that), and I don't see why he should receive anything but thanks from us here for taking the time to post. Some companies wouldn't've bothered at all.

So, Orange c**ked up with their price changes, but now they've withdrawn the changes, everything's back to the way it was, so why are there still demands to cancel contracts? There seems to be some bizarre mob mentality building up here - I'm half expecting there to be an event organised: "Bring your pitchforks and flaming torches and lets march to Orange Head Office demanding to be released from our contracts!"?

Right, I just had to get that off my chest. Feeling better now. I'm fully expecting a raving backlash to this post, so go ahead and get it off your chests if you wish.

Finally, to reiterate, I have no complaints to Orange CS - they're polite, helpful (not perfect, but who is? We're human at the end of the day), and whilst I did want to get out of my contract for signal issues, I'm quite happy to stay with the great deal that I signed up for until my contract expires.

You have been denied your consumer rights? Think what happens if the word gets around Orange got away with it - think what happens then. All companies doing this...maybe.... Which we as consumers need to stop now! It is unfair and the rights of consumers where bought in to prevent such a matter. Orange are exempt? I think NOT!

What happens if they doubled all your charges? Still no right to cancel under your attitude... Well life goes on then yes - you say? It isnt on.

MasterPJ

mariag wrote: »

On Tuesday at 21.24 i phoned orange disconnections and managed, without any problems to cancel both my and my husbands contracts. When i phone yesterday for pac numbers it appears that only my contract was cancelled not my husbands, although the rep i spoke to confirmed to me both had been cancelled. So when i asked them to cancel it yesterday they told me the t and cs were not going to take place and was unable to cancel now. Anyone got advice please.We are trying to chase Holly at North tTyneside to see why my husbands wasnt cancelled......

Phone Ofcom and report them. They agreed to a verbal cancellation of which they accepted - they are going back on that.

michandjack

Human_Writes wrote: »

Don't know about the date, but you can use one PAC code to transfer different numbers.

Jeeze, just opened the rest of my mail and there's a second letter from Orange with another (different to the first) PAC for my mobile. Which PAC should I use???

MasterPJ

mcmanlyn wrote: »

cheers for that, looks like i might be in the 'we dont have a record of your call' gang

darn it!!

Which results in you not getting your customer rights. Phone Ofcom complain.

http://www.ico.gov.uk/what_we_cover/data_protection/your_rights/how_to_access_information.aspx

Do that. Could cost up to £10 though.