Orange Price changes ?

Any

Totality wrote: »

Only saying what I've been told, but the guy who told me has no reason to make up the figures.

Oh no, not having a go at you... just pointing out that we were right... We didn't believe them when they said that not many people will leave...

BagpussBoy

michandjack wrote: »

Did it come 1st class mail or was it recorded delivery?

Normal 1st class post by the looks of it.

I must admit I won't be fully relieved until I port my number to another operator and I see my current Orange phone sim go off....cancel the DD, etc.

MasterPJ

http://www.tiscali.co.uk/money/guardian/features/2008/03/8/orange-put-the-squeeze-on-me.html?page=2

"Supply of Goods and Services Act, Orange had failed to apply "reasonable care and skill" when supplying his service, but this has never been tested in court."

This would be a weak case. But could still stand in the current situation i'd imagine? The 'reasonable care and skill' is in confusing customers.

Totality

Any wrote: »

Oh no, not having a go at you... just pointing out that we were right... We didn't believe them when they said that not many people will leave...

No problem. I've not gone back through the past few pages to read if anything had been send about numbers but thought I'd share it.

michandjack

BagpussBoy wrote: »

Normal 1st class post by the looks of it.

I must admit I won't be fully relieved until I port my number to another operator and I see my current Orange phone sim go off....cancel the DD, etc.

My sentiments exactly. I'm still waiting on PAC to arrive. :rolleyes:

evilsheep

I'm one of the 'unlucky' few who didn't manage to cancel their Orange contract. I phoned up on Tuesday evening and was told I wasn't eligible as I hadn't gone over my minutes (see my earlier post on this thread for more details). My reason for attempting to cancel was purely because I don't have a very good signal in my house, or in a few places that I work. I didn't want an iPhone, I didn't want to sell my phone and then go straight back to Orange, and I'm not desperately looking to get out of a contract that I shouldn't have signed up for because I couldn't afford it in the first place.

In the midst of all these negative attitudes towards Orange, I'd just like to say that in the 12 or so years I've had a contract with the company, I've had very very little to complain about. Any problems I've had have been resolved politely & quickly, I've been offered very good deals by retentions (admittedly after a few calls sometimes, but that's part of the game eh?). My current lack of signal problem is, thus far, an unresolved issue, and if it remains this poor I will probably port to another network when my contract is up. I don't blame Orange personally for this - in fact, Vodafone have an equally bad signal in the same places - it's just one of those things.

I'm sure there are some Orange CSAs whose telephone manner leaves a lot to be desired, but I'd just like to say that, compared with most other companies' call centre staff, Orange CS have for me been the most polite, helpful & well-informed. I think the Orange Representative who has posted on this thread has also been as helpful as he could've been under the circumstances - it's not his job to answer individual queries (despite some FMs demanding that he do just that), and I don't see why he should receive anything but thanks from us here for taking the time to post. Some companies wouldn't've bothered at all.

So, Orange c**ked up with their price changes, but now they've withdrawn the changes, everything's back to the way it was, so why are there still demands to cancel contracts? There seems to be some bizarre mob mentality building up here - I'm half expecting there to be an event organised: "Bring your pitchforks and flaming torches and lets march to Orange Head Office demanding to be released from our contracts!"?

Right, I just had to get that off my chest. Feeling better now. I'm fully expecting a raving backlash to this post, so go ahead and get it off your chests if you wish.

Finally, to reiterate, I have no complaints to Orange CS - they're polite, helpful (not perfect, but who is? We're human at the end of the day), and whilst I did want to get out of my contract for signal issues, I'm quite happy to stay with the great deal that I signed up for until my contract expires.

manny202

I think if you missed this you just have to accept you missed it. Its over the get out clause of the century is over !. You cant start crying because you missed the deal, you are on the contract you signed up for!

nafe

evilsheep wrote: »

I'm one of the 'unlucky' few who didn't manage to cancel their Orange contract. I phoned up on Tuesday evening and was told I wasn't eligible as I hadn't gone over my minutes (see my earlier post on this thread for more details). My reason for attempting to cancel was purely because I don't have a very good signal in my house, or in a few places that I work. I didn't want an iPhone, I didn't want to sell my phone and then go straight back to Orange, and I'm not desperately looking to get out of a contract that I shouldn't have signed up for because I couldn't afford it in the first place.

It strikes me that you're exactly the sort of person who *should* be still aiming to cancel. The "you're not eligible" spiel was a load of tosh that they used to try and prevent people from leaving, you were entirely within your rights to cancel and now that they've withdrawn the changes you can't. Meanwhile, other people who were not so unlucky have cancelled. Seems a little unfair really.

jase301

evilsheep wrote: »

I'm one of the 'unlucky' few who didn't manage to cancel their Orange contract. I phoned up on Tuesday evening and was told I wasn't eligible as I hadn't gone over my minutes (see my earlier post on this thread for more details). My reason for attempting to cancel was purely because I don't have a very good signal in my house, or in a few places that I work. I didn't want an iPhone, I didn't want to sell my phone and then go straight back to Orange, and I'm not desperately looking to get out of a contract that I shouldn't have signed up for because I couldn't afford it in the first place.

In the midst of all these negative attitudes towards Orange, I'd just like to say that in the 12 or so years I've had a contract with the company, I've had very very little to complain about. Any problems I've had have been resolved politely & quickly, I've been offered very good deals by retentions (admittedly after a few calls sometimes, but that's part of the game eh?). My current lack of signal problem is, thus far, an unresolved issue, and if it remains this poor I will probably port to another network when my contract is up. I don't blame Orange personally for this - in fact, Vodafone have an equally bad signal in the same places - it's just one of those things.

I'm sure there are some Orange CSAs whose telephone manner leaves a lot to be desired, but I'd just like to say that, compared with most other companies' call centre staff, Orange CS have for me been the most polite, helpful & well-informed. I think the Orange Representative who has posted on this thread has also been as helpful as he could've been under the circumstances - it's not his job to answer individual queries (despite some FMs demanding that he do just that), and I don't see why he should receive anything but thanks from us here for taking the time to post. Some companies wouldn't've bothered at all.

So, Orange c**ked up with their price changes, but now they've withdrawn the changes, everything's back to the way it was, so why are there still demands to cancel contracts? There seems to be some bizarre mob mentality building up here - I'm half expecting there to be an event organised: "Bring your pitchforks and flaming torches and lets march to Orange Head Office demanding to be released from our contracts!"?

Right, I just had to get that off my chest. Feeling better now. I'm fully expecting a raving backlash to this post, so go ahead and get it off your chests if you wish.

Finally, to reiterate, I have no complaints to Orange CS - they're polite, helpful (not perfect, but who is? We're human at the end of the day), and whilst I did want to get out of my contract for signal issues, I'm quite happy to stay with the great deal that I signed up for until my contract expires.

I take it you are chairman of the Orange fan club?
What is your view on Orange releasing a statement saying all agreed cancellations will stand, then less than 24 hours later, telling people (who have been told PAC on way etc) that they will have to pay hundreds to get out, after they have signed new contacts in good faith?

The staff on customer services that lied and lied to thousands trying to cancel?

....i could go on.

It'd be interesting to read your reply.

simate

evilsheep wrote: »

I'm one of the 'unlucky' few who didn't manage to cancel their Orange contract. I phoned up on Tuesday evening and was told I wasn't eligible as I hadn't gone over my minutes (see my earlier post on this thread for more details). My reason for attempting to cancel was purely because I don't have a very good signal in my house, or in a few places that I work. I didn't want an iPhone, I didn't want to sell my phone and then go straight back to Orange, and I'm not desperately looking to get out of a contract that I shouldn't have signed up for because I couldn't afford it in the first place.

In the midst of all these negative attitudes towards Orange, I'd just like to say that in the 12 or so years I've had a contract with the company, I've had very very little to complain about. Any problems I've had have been resolved politely & quickly, I've been offered very good deals by retentions (admittedly after a few calls sometimes, but that's part of the game eh?). My current lack of signal problem is, thus far, an unresolved issue, and if it remains this poor I will probably port to another network when my contract is up. I don't blame Orange personally for this - in fact, Vodafone have an equally bad signal in the same places - it's just one of those things.

I'm sure there are some Orange CSAs whose telephone manner leaves a lot to be desired, but I'd just like to say that, compared with most other companies' call centre staff, Orange CS have for me been the most polite, helpful & well-informed. I think the Orange Representative who has posted on this thread has also been as helpful as he could've been under the circumstances - it's not his job to answer individual queries (despite some FMs demanding that he do just that), and I don't see why he should receive anything but thanks from us here for taking the time to post. Some companies wouldn't've bothered at all.

So, Orange c**ked up with their price changes, but now they've withdrawn the changes, everything's back to the way it was, so why are there still demands to cancel contracts? There seems to be some bizarre mob mentality building up here - I'm half expecting there to be an event organised: "Bring your pitchforks and flaming torches and lets march to Orange Head Office demanding to be released from our contracts!"?

Right, I just had to get that off my chest. Feeling better now. I'm fully expecting a raving backlash to this post, so go ahead and get it off your chests if you wish.

Finally, to reiterate, I have no complaints to Orange CS - they're polite, helpful (not perfect, but who is? We're human at the end of the day), and whilst I did want to get out of my contract for signal issues, I'm quite happy to stay with the great deal that I signed up for until my contract expires.

The point is that Orange handled this fiasco like a bunch of cowboys on drugs, hence people still wanting to leave. I don't want to stay with them either because of the way they treated me when I was entitled to my legal rights but wouldn't allow it. I'm now stuck with a provider who cannot give a toss about the customer, let alone their legal rights when it comes to contracts. They deserve to be fined an unlimited amount over this, sooooooo much was wrong about the whole thing. CSA's giving out legal advice over the phone!!!!!!! Saying contracts would be cancelled and then denying the call ever happened, etc. Unbelievable behaviour, no doubt they will get away with it too. Once my contract is up I will never ever be a customer of theirs again and I know I'm not alone on that one.