Orange Price changes ?

MasterPJ

love_my_2_boys wrote: »

Erm, HELLO!!!
keep up, lots of people wer told they would still be allowed to cancel if they requested their PAC. Please read the last few pages of this thread!!!!!

But Orange have blocked some cancellations even after they have agreed verbally on the phone to them.

MasterPJ

Well either Orange admit guilt in giving 'wrong legal advice' (aka no sir/madam you cannot cancel) or the representatives can be held liable personally.

Telling no you cannot cancel a legally binding document, is to me offering legal advice which is wrong.

So will Orange take the blame or the staff individually?

Interesting one.

Totality

A friend of mine who works for Orange (not in Customer Services or anything 'entry level') told me today that as of a few days ago, 25-30,000 customers would have been lost if these changes went ahead - and that's without factoring in any calls from this weekend onwards.

michandjack

BagpussBoy wrote: »

Got my PAC number in the post today - phew!

Did it come 1st class mail or was it recorded delivery?

Any

Totality wrote: »

A friend of mine who works for Orange (not in Customer Services or anything 'entry level') told me today that as of a few days ago, 25-30,000 customers would have been lost if these changes went ahead - and that's without factoring in any calls from this weekend onwards.

So not like mobiles.co.uk representative suggested - "orange is expecting only 4 digit numbers of people to cancel"...

Totality

Any wrote: »

So not like mobiles.co.uk representative suggested - "orange is expecting only 4 digit numbers of people to cancel"...

Only saying what I've been told, but the guy who told me has no reason to make up the figures.

Any

Totality wrote: »

Only saying what I've been told, but the guy who told me has no reason to make up the figures.

Oh no, not having a go at you... just pointing out that we were right... We didn't believe them when they said that not many people will leave...

BagpussBoy

michandjack wrote: »

Did it come 1st class mail or was it recorded delivery?

Normal 1st class post by the looks of it.

I must admit I won't be fully relieved until I port my number to another operator and I see my current Orange phone sim go off....cancel the DD, etc.

MasterPJ

http://www.tiscali.co.uk/money/guardian/features/2008/03/8/orange-put-the-squeeze-on-me.html?page=2

"Supply of Goods and Services Act, Orange had failed to apply "reasonable care and skill" when supplying his service, but this has never been tested in court."

This would be a weak case. But could still stand in the current situation i'd imagine? The 'reasonable care and skill' is in confusing customers.

Totality

Any wrote: »

Oh no, not having a go at you... just pointing out that we were right... We didn't believe them when they said that not many people will leave...

No problem. I've not gone back through the past few pages to read if anything had been send about numbers but thought I'd share it.