Orange Price changes ?

love_my_2_boys

Hi Bagpussboy, when my 2 wer cancelled they went off at about half 8ish in the morning so give it another wee while hun

kraaaz

makavelianz wrote: »

Thats KRAAAZy! that probably means your getting a cheque for about £150 but continuing with the contract.

yea but i already have the pac...

meher

Mobile giant reverses decision to raise the price of calls following complaints of potential breach of terms and conditions

Mobile phone giant Orange has reversed its decision to put the price of its calls up next month after the Guardian contacted it suggesting it was breaching its terms and conditions by not allowing customers to leave.

"Orange apologises to those customers who found the messages unclear and any subsequent misunderstanding this has caused. We will be reviewing all policies and procedures for price changes to make sure that they are clearer in future."

However, for those customers who have already confirmed their cancellation and requested to transfer their number to another provider, the cancellation still stands.

longster70

Well I phoned Thursday last week, cancellation was agreed, and PAC was to be sent out in the post. I'm still waiting for it! Was going to ring 150 to see where it is, but thought I would check my online bill first to show call was there - it doesn't show in itemised listing! Is this normal? Should I ring them and ask them to text my PAC? How likely are they to say that they never received the call?

love_my_2_boys

longster70 wrote: »

Well I phoned Thursday last week, cancellation was agreed, and PAC was to be sent out in the post. I'm still waiting for it! Was going to ring 150 to see where it is, but thought I would check my online bill first to show call was there - it doesn't show in itemised listing! Is this normal? Should I ring them and ask them to text my PAC? How likely are they to say that they never received the call?

Going on what a few people on here are saying, if you have requested your PAC and they are meant to be posting it out, when you call up to enquire they are denying all knowledge!!!
hope that doesn't happen for you

BagpussBoy

love_my_2_boys wrote: »

Hi Bagpussboy, when my 2 wer cancelled they went off at about half 8ish in the morning so give it another wee while hun

Just spoken to their terminations dept. again. Told that a PAC number has been issued & en-route to me via post - its when I use the number to port my mobile number that it disconnects my Orange phone. Just waiting on that letter from Orange now!

robbies_gal

is there any other possible way to get out fo the contract atm?

longster70

BagpussBoy wrote: »

Just spoken to their terminations dept. again. Told that a PAC number has been issued & en-route to me via post - its when I use the number to port my mobile number that it disconnects my Orange phone. Just waiting on that letter from Orange now!

and were they polite on the phone? no denial of telephone call or anything? am trying to pluck up the courage to call them myself.....

love_my_2_boys

gabbyevs wrote: »

is there any other possible way to get out fo the contract atm?

At the moment I think your only option would be to buy out your contract. Phones 4 u may offer you a deal and give you some cash to cover this expense. Worth asking if you really want out

nikki182204

Quote

''I take point with the emboldened sentence.....you being denied over the phone does not constitute removal of your rights. If you wanted to cancel you just had to give 14 days notice in WRITING. So therefore if that was done before this U-Turn it would have been processed. They can refuse you over the phone as per T&C's.....''


Does this mean that as I sent a letter by recorded delivery on Monday to arrive on Tuesday that they still have to accept my cancellation?