Orange Price changes ?

spark_deals

manny202 wrote: »

i suppose you had to just be fast on this one, its been over a week you knew they would put a stop to it somehow. i took my orange contract out on the 8th july with free w995 and £200 cashback from mobiles.co.uk , cancelled it last week, so looks like ill be getting a new phone and cashback deal! QUALITY

:rotfl::rotfl::rotfl::rotfl::rotfl:
:T:T:T:T:T:T:T:T
:wave::wave::wave::wave::wave::wave::wave:


thats exactly how I am feeling !!

kraaaz

any idea what this means:

Your Service Plans (VAT applicable)

Dolphin 15 web promo (18 mth) : 12 Aug - 11 Sep 12.77
100 Minutes Loyalty Reward 18 : 12 Aug - 11 Sep 0.00
BlackBerry Internet : 12 Aug - 11 Sep 4.25
Unlimited Anytime Text : 12 Aug - 11 Sep 0.00

Adjustments (VAT applicable)

Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -4.13
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09

Call charges (VAT applicable)

Amount this month - see itemisation for details 0.45
Data charges 0.00

Total exc. VAT £-143.20
VAT £-21.479

Call charges (non-VAT applicable)

spark_deals

they owe you £143.20 + £21.479.
Expect a cheque at your registered address soon.
HAHAHA
only joking.

Aye_Up

What I find slightly troubling is some people claiming to being denied their consumer rights.....

terminating your Contract because Orange has changed its terms
4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:
4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period; or
4.3.2 the variations we have made have been imposed on us as a direct result of new legislation, statutory instrument, government regulation or licence; or
4.3.4 the variation relates solely to an Orange Additional Service, in which case you may cancel that Orange Additional Service in accordance with Condition 15.1.

I take point with the emboldened sentence.....you being denied over the phone does not constitute removal of your rights. If you wanted to cancel you just had to give 14 days notice in WRITING. So therefore if that was done before this U-Turn it would have been processed. They can refuse you over the phone as per T&C's.....

Some people fail to notice that point however.......

Missk_3

Hi - sorry - can we still cancel?

kernal_2

Aye_Up wrote: »

What I find slightly troubling is some people claiming to being denied their consumer rights.....

I take point with the emboldened sentence.....you being denied over the phone does not constitute removal of your rights. If you wanted to cancel you just had to give 14 days notice in WRITING. So therefore if that was done before this U-Turn it would have been processed. They can refuse you over the phone as per T&C's.....

Some people fail to notice that point however.......

IF YOU ARE AWARE OF THE COMMUNICATIONS ACT 2003, you dont have to give written notice, You can verbally not agree to the new terms to which they have to acknowledge, which they havent done in many cases. and hence why now they are b eing investigated by CISAS after my partner logged formal complaint. Once you give them a deadlock ref num they will investigate orange

magsirl

Hi All
Managed to get OH Pac code and he has just bought a new phone.
I am a little worried about his final bill from Orange.
Reading through this site I thought he should have a credit to cover the remainder of his Orange contract. I have just phoned Orange billing and the guy I spoke with checked with the retention team and he said that is all sorted now.
I have just checked his bill online and this is what is now showing

***As you are still in contract you are not eligible for an upgrade yet.
You will be eligible for a free upgrade after : 25 Apr 2011
However if you’d like to upgrade before, you will be able to do so from 14 Jun 2009 and any days left on your contract will be added to the length of your new contract.****
Previously it said "if you’d like to upgrade before, you will be able to do so from 14 Jan 2011"(now changed to 14th June 2009)
Could anyone advise me from reading this do you think this means he will not be hit with a massive final bill? Any advice please?? Many thanks

marty1888

WinDoze9t8 wrote: »

Thats true "orange" have u-turned on this as suggested after talks with Ofcom.

I have also heard that Orange PLC may discipline some orange retail staff for advising customers to cancel and then sign a new contract.

Maybe they should discipline some of their staff for being complete bar stewards with bad attitudes to their customers.

makavelianz

kraaaz wrote: »

any idea what this means:

Your Service Plans (VAT applicable)
Dolphin 15 web promo (18 mth) : 12 Aug - 11 Sep 12.77
100 Minutes Loyalty Reward 18 : 12 Aug - 11 Sep 0.00
BlackBerry Internet : 12 Aug - 11 Sep 4.25
Unlimited Anytime Text : 12 Aug - 11 Sep 0.00
Adjustments (VAT applicable)
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -4.13
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Call charges (VAT applicable)
Amount this month - see itemisation for details 0.45
Data charges 0.00
Total exc. VAT £-143.20
VAT £-21.479

Call charges (non-VAT applicable)

Thats KRAAAZy! that probably means your getting a cheque for about £150 but continuing with the contract.

makavelianz

Missk wrote: »

Hi - sorry - can we still cancel?

Hi nice of you to join us, but ermmm - NO!