Orange Price changes ?

shell1000

Gothicfairy wrote: »

Love,

I was told today that paper invoice was free again. The changes have not taken place so if you paid for your bill before you will now.
It was only those that had the free bills that would be made to pay for them and they have revoked that now..

i've literally had that text half an hour... thats why i said the plot thickens!

Gothicfairy

Love,
They have 2 kinds of bill...one that is full itemised. That has alway cost money as it shows every call and how long etc
There is the second that is free which just shows the amounts.

I have the second because if it is the amount I expect all good. If it is over I call or go online and get someone to go through it.

They were going to change it so you could not get a paper bill for free at all but that has changed again

love_my_2_boys

I only used to get a paper invoice for free, but last month they sent an itemised bill and charged me for it!!!! when I called them about it they said letters had gone out with the previous months bill informing me of the changes!!! and if I wanted to opt out now they would do that for me but they definately charged me for it

Gothicfairy

An itemised bill is something quite different from a statment..

I get a free statement but nothing more and I got no letter. First I heard was this text about the price change and that made me find out about bills.


I suggest that someone has played dirty with your bills.

I also suggest that we really push for the Orange rep to come back and answer all concerns.........

love_my_2_boys

I have always only got the free invoice, so knew something was up as soon as I opened it. God knows what they are playing at.
I'm not a halfwit I know the difference between the free invoice and an itemised bill

flooella

After reading this forum last week I called Orange up Last wednesday morning, told them I wanted to cancel my contract, I got the obligatory - your contract isn't up for renewal until July therefore you will need to pay a buy out fee. I told the guy I spoke to I was cancelling due to a change to my terms and conditions and after he checked that I received my text message and asking if there was anything he could offer to make me stay my contract was cancelled all in less than 5 minutes at my first attempt. I now have my pac code and an o2 Simplicity sim in the post.

Once I get the sim and let o2 have my pac code my contract will be cancelled and i will actually get a signal in my new house!

Gothicfairy

love_my_2_boys wrote: »

I have always only got the free invoice, so knew something was up as soon as I opened it. God knows what they are playing at.
I'm not a halfwit I know the difference between the free invoice and an itemised bill

Didn't mean for one moment you were a halfwif (and don't think I said you were either)..I think it is misleading to have 2 types of paper bills to be honest. As both are bills but slightly different.

if yours have changed for some reason then there is a problem there ,as I said before.

however the fact remains... If your bill was free before then it should still be free and the charge difference has not taken effect (and wasn't due to till Sept) so if they have changed your bills before then that is something different to this I should think.

love_my_2_boys

I just asumed the bill changing thing was seperate to the other charges changing as this was last months bill and they said I'd been notified the month before that!! (June) I'm going to wait for my final bills to come and if they haven't credited the money back I'll be giving them a call.
I'm so effing sick of Orange and their shoddy tactics, I'm well rid...

Mic2904

MasterPJ wrote: »

Super user just confirmed you can. He/She did.

Just called them and tried to explain, however he refused to discuss this matter and only said, that Orange cant do anything here... I wonder what I can do...

love_my_2_boys

wooo I'm famous!! lol
the Sam in question is meeeeee :j

http://www.guardian.co.uk/money/2009/aug/12/orange-call-charges-u-turn