Orange Price changes ?

love_my_2_boys

simate wrote: »

All calls should be recorded, ask them to dig out the recording.

they arn't all recorded, message at start says some calls may be recorded for trainig etc, it's just random calls

baby_frogmella

Hi

I'm with Orange on their 'Virgin Equivalent' tariff which i took out in 2001. I pay 15p p/m for first 5 mins of calls each day and 5p p/m for remaining minutes with no extra monthly charges and with free voicemail. Does this mean that these charges will no longer apply now that orange have decided to have a 15p min call charge? I did call Orange to ask but the operator kept me on hold for so long i decided to hang up.

Thanks

MasterPJ

Orange_Company_Representative wrote: »

Hi all,

Just to clarify once again, due to feedback from our customers we are no longer going ahead with the proposed price changes.

If you have already requested a PAC code, you will still get it if we have agreed to it.

Unfortunatley I can't comment on individual cases, but if you have any more questions or want to take any matters further please contact our Customer Services dept.

Here is a copy of the statement our Press Office have issued to media:

"Orange recently decided to make changes to contract customers' call charges for out-of-bundle minimum call rate, international calls from the UK and pay-as-you consume data browsing.

However in listening to our customers it became clear that some of them found the messages sent to announce these changes confusing about who would be affected and how. This is obviously not our intention and therefore we have decided not to go ahead with the proposed changes.

It is normal practice for businesses to make pricing changes, and whilst we clearly cannot rule out any future changes we know that transparency and consistency in our policies is extremely important to our customers. Orange apologises to those customers who found the messages unclear and any subsequent misunderstanding this has caused. We will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.

Orange always strives to deliver the best communications and we hope that these steps will overcome any confusion and frustration that our customers felt."

Someone has learnt to use the BOLD function - welldone

Guys take note this CSP is talented

simate

love_my_2_boys wrote: »

they arn't all recorded, message at start says some calls may be recorded for trainig etc, it's just random calls

If that's what you believe :rotfl:

cym

There's no record of me even calling in on that day , two orange csa's told me !

love_my_2_boys

simate wrote: »

If that's what you believe :rotfl:

and you feel the need to be a smart @rse why exactly?

varialsam

I just got of the phone to them and they told me the following,

My PAYG simcard will arrive near the end of the month, once activated this will cancel my contract

So it seems if you requested a PAYG simcard it will still be sent out

simate

cym wrote: »

There's no record of me even calling in on that day , two orange csa's told me !

Does it not show on your online billing?

Mic2904

Mic2904 wrote: »

Ok, plain stupid question:

I have agreed to the "new" terms&Conditions on friday, which will not be changed though.

So, they will go back to the old ones, which basicly means.... I have to agree again?!?! If I am not completly wrong, I can cancel again?!?!

I guess " Communications Act 2003. Is quite strange - it covers a price change whether it be more or less." that works in my favour?

Does anyone have an idea?

superuser00

Just spoke to Orange and got my PAC code over the phone.... Got the person's name and ext number. "Just in case"

This is great. I get to leave Orange because of a change they were going to make.... Then I get to come back to Orange on the same T&Cs as I did when I first joined and the process keeping my number getting a new phone and some cash for it all.

Great stuff