Orange Price changes ?

Any

Orange_Company_Representative wrote: »

Hi all,

Just to clarify once again, due to feedback from our customers we are no longer going ahead with the proposed price changes.

If you have already requested a PAC code, you will still get it if we have agreed to it.

Unfortunatley I can't comment on individual cases, but if you have any more questions or want to take any matters further please contact our Customer Services dept.

Thank you
How about people waiting for their PAYG SIM card?

marknbrandon

Orange have dodged a bullet for the time being.

I would struggle to put a number on the amount of people who are now not happy with what has happened over the past couple of weeks.

All these people who are now stuck with their contracts are going to leave Orange as soon as they have the opportunity.

Granted, Orange have saved some money now, but in the long term?

Would it not make business sense to say to all the people who are unhappy "ok, we will allow you to leave your contract".

Put all those people on a block list of some so they cant sign up again for X number of years then focus on getting new customers with some nice offers and maybe an improvement in service.

If i was allowed to go, i would more than likely say to people, i did not have the best of times with the customer service dept, but fair play to them, they allowed me to leave my contract, so i have no real complaints.

But now, if anyone asks about Orange, i will tell them how bad they are - thus maybe stopping a potential new customer from joining.

Times that by the number of people who are unhappy and you have a big financial problem.

This is not just going to go away because they have decided not to increase the cost of calls "FOR THE TIME BEING".

I have no doubts that the people in the big offices are all sat round trying to work out how they can increase the prices now - without this problem to make up some of the losses.

Just my thought though

paulmx3

will orange honour all the discounts for the remainder of the contract for those who took them.

MasterPJ

makavelianz wrote: »

I dont think theirs a law to protect someone from paying less then they agreed to :rotfl:

Communications Act 2003. Is quite strange - it covers a price change whether it be more or less.

I think the logical reasoning is that less may put doubt on the service, or it may be of a lesser quality. Its a fair act in its working.

MasterPJ

Joe_W wrote: »

I phoned yesterday lunchtime and successfully cancelled my contract and had my PAC code sent out. I'm going to collect my new phone this afternoon but don't want to have two contracts running at the same time if orange haven't cancelled me.

Does anyone know of a quick way (ie one that doesn't involve calling 150 again) to check if my cancellation still stands?

Thanks

Log in online. If you can upgrade / new plan / new phone etc... you have been cancelled.

Your new one should be within trial period - so should be able to cancel within 14 days I think it is.

love_my_2_boys

varialsam wrote: »

Hello,

I requested a PAYG sim card so i could cancel my contract and transfer my number to my dads phone who is also on orange.

I was told it would arrive around the 24th, is this now not going to happen? as i have taken another contract out in the meantime!

Don't mean to panick you but I would phone and confirm they are going to do this for you as they now seem to be denying all knowledge of PAC code requests for a whole lot of customers

Mic2904

Ok, plain stupid question:

I have agreed to the "new" terms&Conditions on friday, which will not be changed though.

So, they will go back to the old ones, which basicly means.... I have to agree again?!?! If I am not completly wrong, I can cancel again?!?!

I guess " Communications Act 2003. Is quite strange - it covers a price change whether it be more or less." that works in my favour?

MasterPJ

Gothicfairy wrote: »

That is half the problem for me.. I did not leave but was NOT offered a new phone as some here clearly were. Why in all honesty should I get less ?

I pay my bill on time and never have a problem with the customer service etc but it would seem had I yelled more I would have got more and that just is not fair.

One rule for all or none, but it seems that if people left even with no reason they get offered a whole lot. Those that did not want to leave get offered nothing.

Not really good customer service and once my contract is over I will NEVER go back to orange or recommend them to anyone as I know feel let down even though I supported the company (to some extent)

I tried the customer number and got " yes customer relations might be offering new phones or contracts but that is down to each rep"

I can't see how reading all the posts here anyone can think it is fair.

Its not fair and this is where I really hope Ofcom come in. They dont reward paying customers just ones thinking of leaving. 10% loyalty? Yeh if you stay on same plan - hmmmm... new times and better plans mean you will get a better deal.

Any

MasterPJ wrote: »

Its not fair and this is where I really hope Ofcom come in. They dont reward paying customers just ones thinking of leaving. 10% loyalty? Yeh if you stay on same plan - hmmmm... new times and better plans mean you will get a better deal.

I completely agree, they are absolutely ridiculous... Customers for 18 years (and not small bill) and they refused to give us a phone...

Not only that - just got a message that they did review of my plan and apparently I am on the best tariff - what a rubbish!! I never reach even HALF of the free minutes and texts I am paying for!!! There are tariffs better for me with them - and I haven't started talking about comparison to other networks yet. Only checked that out because really wanted that phone and what I found out was real shock for me.

They are joke. Once I am out I am out. They would have to pay me to stay now.

simate

cym wrote: »

UNBELIEVABLE! i rang up on friday they said i could cancel and that my pac code would be in the post. Rang today and asked where my pac code is and they said they have no record of me calling to cancel at all!!!
And now because there not changing the t&cs i have no right to cancel!!
I am SO angry!!!!!!!!!!!!!!!!
What can i do now?????!!!:mad:

All calls should be recorded, ask them to dig out the recording.