Orange Price changes ?

Rockyroad

cym wrote: »

UNBELIEVABLE! i rang up on friday they said i could cancel and that my pac code would be in the post. Rang today and asked where my pac code is and they said they have no record of me calling to cancel at all!!!
And now because there not changing the t&cs i have no right to cancel!!
I am SO angry!!!!!!!!!!!!!!!!
What can i do now?????!!!:mad:

I thought all their calls were recorded. Maybe worth asking for a manager. I was half expecting this too as I called Thursday and had not received mine so I called them and they text it to me today. I wonder if there is anyway they can pull a list of all the numbers you've dialled to confirm you called and how long the call was etc.
Hope that helps, I know this is so frustrating.

love_my_2_boys

Rockyroad wrote: »

I thought all their calls were recorded. Maybe worth asking for a manager. I was half expecting this too as I called Thursday and had not received mine so I called them and they text it to me today. I wonder if there is anyway they can pull a list of all the numbers you've dialled to confirm you called and how long the call was etc.
Hope that helps, I know this is so frustrating.

when I asked last week they guy told me they only recorded some calls on a random basis...

down_with_orange

fortunately i got my pac code a few days ago - im still waiting to be charged for 12 months though....

Surely when orange announced the price change, it changed everyone's contracts by a certain amount, allowing them to cancel there contract. - it doesn't matter if people had previously been using telephone numbers not included in their bundle - because for the rest of the contract they would be worse off if they ever did.

if someone called orange up after that price change announcement was made, there were within there rights to cancel their contract. If the orange representative told them they couldn't cancel for whatever reason (hadn't dialled an 08 number; changes won't effect you), that orange representative has denied your right to cancel and lied to you.

If i was anyone that this has happened to, I would be complaining to Ofcom and requesting from orange, under the data protection act, all information held on my account, including any audio recordings. Should the audio explaining why you cannot cancel be included, i would then be complaining to the information commissioner.

Orange have acted deplorably, and their statement is rubbish. They have not cancelled these changes because of customer satisfaction - if every single orange pay monthly user called up and said "i'm not happy with these changes, but i'll not cancel my contract". does anyone think they would have backed down with these changes? Personally I don't think so.

I think every other customer who can't get their contract cancelled this time, really should cancel when the minimum term is up, and not even consider staying with them, regardless of what they offer.

Gothicfairy

Orange_Company_Representative wrote: »

Hi all,

Unfortunatley I can't comment on individual cases, but if you have any more questions or want to take any matters further please contact our Customer Services dept.
"

That is half the problem for me.. I did not leave but was NOT offered a new phone as some here clearly were. Why in all honesty should I get less ?

I pay my bill on time and never have a problem with the customer service etc but it would seem had I yelled more I would have got more and that just is not fair.

One rule for all or none, but it seems that if people left even with no reason they get offered a whole lot. Those that did not want to leave get offered nothing.

Not really good customer service and once my contract is over I will NEVER go back to orange or recommend them to anyone as I know feel let down even though I supported the company (to some extent)

I tried the customer number and got " yes customer relations might be offering new phones or contracts but that is down to each rep"

I can't see how reading all the posts here anyone can think it is fair.

MasterPJ

Disco_des wrote: »

Hi,

I have just tried as many people have to cancel my contract under section 4.3 of Terms & Conditions but are basically telling me where to go now!!!

He told me that I should receive a text soon saying that they are now not going to be increasing call charges. Has anybody actually received this text message?? I am desperate to get away from this awful company so am looking to do what i can!

Neither have I. I enquired why it wasnt on there from page of the press - the guy I phoned could not answer, and then said there number to call is 0870...I laughed and said your giving me an 0870 number to call after all this? Hmmm he said Ill try and connect you through.... he couldnt then I thanks and good bye.

No answers yet again. Phoned CEO Office - asking why my consumer rights where denied to me? Publically they could not comment.

Orange seem to be out of answers but full of actions it seems.

dazzaofdagenham

aaronward wrote: »

i was wondering rarther than canceling a contract can you have the amount you pay a month reduced? i was told that they can reduce the price you pay a month by £5

Yup....got £15 a month credit until contract end....6 X £15 =£90

Nice for a ten min phone call

MasterPJ

love_my_2_boys wrote: »

has Orange made it official that the proposed changes are not going ahead? or are they just trying to stop people phoning to cancel until the 30 days have passed???!!!

I am really starting to get that impression. Still nothing on there website or text.

I got this read out what they said at 8am this morning. Before they released it. So it seems it is just an internal thing they decieded to throw at there staff.

Confirmation Orange? Text, letter dammit your creating more confusion.

Ofcom hear our cries and please for the love of god slap a nappy on Orange for now please!!!!

MasterPJ

kernal wrote: »

I just took a contract with ORANGE yesterday after getting my new phone, so I agreed to the new prices in September, they have now retracted these so surely I am within my right to cancel as the terms i have now been put on are not the same as the original ones

You should be within your trial period and able to cancel.

haha I see your point actually. You agreed to new contract, now they are revoking the changes. Your contract T&C's no longer exist. So yes you have a case.

Have you phoned them yet and asked?

varialsam

Hello,

I requested a PAYG sim card so i could cancel my contract and transfer my number to my dads phone who is also on orange.

I was told it would arrive around the 24th, is this now not going to happen? as i have taken another contract out in the meantime!

MasterPJ

love_my_2_boys wrote: »

saw this posted on bitterwallet!!!
<LI class=alt id=comment-25755>Posted by RKDE | August 12th, 2009 at 1:35 pm
Just had an email from orange, they have not made the call changes and are refusing my cancellation - time to haggle for a buy out

My buy out is £700+ which is rediciolous as I have a right to cancel.

My situation was that I was told I was not elgible about 4-5 times, then on Tuesday told I was. I just wanted to check with my third party the conditions. Phoned back the dude who said I was eligible went home, spoke to someone else waiting to be put through to disconnections - could not get to my phone in time when they called back. Phoned back this morning and BAMN Orange has widthdrawn.