Orange Price changes ?

splicecom

I cancelled yest afternoon and my sim was disconnected at about 10am this morning. I just wanted to let people know that if you have managed to cancel you can go in to phones 4u and say you have got three months remaining and they will buy your contractr out without checking with orange. I just did and I got £90 cash in hand and a good deal on a new contract with a different network.

claire6hy

mines all cancelled, so is my mums.....
suppose they think if they dont change the charges people have no reason to cancel....



sooo, tough luck is seems perhaps!

Disco_des_2

love_my_2_boys wrote: »

has Orange made it official that the proposed changes are not going ahead? or are they just trying to stop people phoning to cancel until the 30 days have passed???!!!

I have no idea but for a big company like this it really does not sound like its all above board! How can someone at orange on the phones who is probably temp staff! say that?!?!? We have contracts in place for a reason we don't have verbal agreements!

ArsenalFC

Disco_des wrote: »

You are not the only one! Surely there must be a way that we can use this. At the moment all we are doing is taking their word for it! isn't that why we have contracts so all of this are cleared up!?!?!?

I suggest to the people to cancel their contract as:

1: They have changed the T&C
2: You have only 30 days to cancel from notice of changes
3: Don't take their words on here, there's no official statement from them.
4: I believe you are entitle to cancel even if they withdraw the changes

JDMYOFAN

I've just called orange to cancel the contract, friendly gentleman answered.

His response to me highlighting the proposed changes in the T&C etc was: (not word for word).

"Orange have announced this morning that they will not be making the changes announced to take effect in September, therefore the original contract still stands and you would be unable to end the contract under the condition of the contract being changed."

Gothicfairy

That is pretty much what I got. Although I was lucky enough to get the reduction on price before that, and according to Orange that will still stand.

Steer

Disco_des wrote: »

I hate this company! I have never had anything but trouble! I am supposed to be paying £35 a month but for some reason its coming out at between £55 and £60 a month!!! As soon as my contract is up in couple of months, as a lot of you will will be doing I hope, I am cancelling it and moving elsewhere!

If you setup your online account you get FULL itemised billing, no reason at all to not know why your using an extra 20/25quid a month

simate

They haven't changed the T&C's online yet http://www1.orange.co.uk/service_plans/downloads/PAYM_PriceGuidev29(July09).pdf

Page 15

Painyboi

simate wrote: »

They haven't changed the T&C's online yet
Page 15

Does that mean it should still be the same? So we should be still allowed to cancel?

Littlemiss27

There is a statement from orange here http://www.bitterwallet.com/orange-cancel-call-charge-increases-official-statement/16638

Don't understand why its not been put on their own website