Orange Price changes ?

robot1000

Human_Writes wrote: »

If you haven't received the text, then you haven't been given notice by Orange of any changes to your contract, I can't see that they'd be required to notify you, that they aren't making a change if they haven't told you they were going to make the change in the first place, if you see what I mean.

I meant that they they notified people over the phone about the change, but stopped them cancelling until they received 'the text'.

Human_Writes

robot1000 wrote: »

I meant that they they notified people over the phone about the change, but stopped them cancelling until they received 'the text'.

It would depend on exactly what they said in each case over the phone, but as I said the contract does allow for verbal notification of changes.

silverwings007

love_my_2_boys wrote: »

how could she receive a voicemail if she had immediate disconnection?

She was supposed to be disconnected at midnight, that didnt happen. Missed a call from Orange and a CSR left a voicemail. Sure she will ring them up later!

Mic2904

Just to clarify: Orange is not changing the prices?

Guess I can keep the HTC Hero and Unlimited Data, can I? :j

Disco_des_2

Hi,

I have just tried as many people have to cancel my contract under section 4.3 of Terms & Conditions but are basically telling me where to go now!!!

He told me that I should receive a text soon saying that they are now not going to be increasing call charges. Has anybody actually received this text message?? I am desperate to get away from this awful company so am looking to do what i can!

MasterPJ

Mic2904 wrote: »

Just to clarify: Orange is not changing the prices?

Guess I can keep the HTC Hero and Unlimited Data, can I? :j

Who knows, lol

A-Trice

just checked my disconnected sim and it's still staying disconnected so im guessing they can't re-connect me as thats going against what the rep said earlier anyways.

Disgusted to hear that people who were told they could cancel are now not being cancelled

Gothicfairy

I have just got off the phone from Orange and the rep (rob 30466) told me that Orange are not going ahead with the changes now.
He said " after feedback received we are not going to change peoples contracts"

So got my paper invoice back and will see what the charge is come the 17th

bevan840

I've just been to an Orange shop to ask about these charges and the lady there told me that they were still going ahead, but she wasn't able to help as I'd need to ring 150. I'm now very confused and want to get out but at the moment it's not looking very possible to find another deal! will have a chat with DH tonight when I get in as don't know what to do right now

Gothicfairy

All I know is what I was told on 150 just.. I mean not more then 5 mins ago