Orange Price changes ?

MasterPJ

simate wrote: »

I was entitled to cancel when I rang a week ago but was told that because I’d signed up with them on the 8/7/09 that I’d agreed to the new charges as it applied to all new contracts signed from June 09. It turns out this wasn’t the case and I was lied to. The terms and conditions linked to my account clearly show the price increase on page 15,
I am furious that I should have been allowed to cancel but my rights were illegally ignored. I wonder if I still have the right to cancel as I was entitled to a week ago but wasn’t allowed to do so. I recorded the call so have proof of what I was told.
Orange no doubt broke the law hundreds or even thousands of times over the last few weeks telling lies to customers. I wonder how this would stand in court.
Orange are lying scum. I really wish I’d stayed with T-Mobile now. Orange will not have my custom once my contract runs out in 23 months.

To Orange. You have broken the law not allowing people to cancel when they were entitled to by law. I hope Ofcom fine you so much you have to go into liquidation!

Phone Ofcom 02079813040 and lodge a complaint. Its simple and easy. Raise Communications Act 2003 as well in your claim.

Just say. Hey, how are you *there name*? Just a quick question first are you aware of Orange's recent behaviour? *let them finish* then tell them your position and you want to lodge a complaint. Say thanks - and that's it.

jamespir

wahts wit all the bull i got told by orange when i rang up just now that no press realese had been wel released that they were still deciding whether the charges would change and that they were not accepting anymore cancellations untill further notice

claire6hy

BigChris45 wrote: »

Hi
I phoned orange yesterday and after being given all sorts of bull eventually got agreement to terminate, and PAC was to be sent out.
My wife just caled me to say Orange called and siad they are now not changing the conditions and have cancelled my termination process

Where do I stand with this? I was using this as a get out due to poor signal at my new address

thats what i am wondering!!!!!!!!!

MasterPJ

Painyboi wrote: »

Hey all

I am new here and just wanted to post about this.

I tried to cancel my contract this morning but told I can not now due to changing the T&C etc. I wasn't really told this in a nice way, well this is not the first time.

When I first started my contract I took out a deal online, what one it was I can't remember now but I remember it had unlimted texts. When I got all my details through it showed as only 500 texts per month. So I contacted the CS and said is this correct? They said yes you only get 500 texts a month, but I said I signed up for unlimted texts a month he said well you can't of done because this is what is on my screen. Great stuff. He then said it's not like your going to use all them texts a month anyway...

Great CS Orange. I want off this contract. I want someone who can give me a good contract, but with a great CS which Orange have not got.

I have to now wait to get off this contract which is May 2010. I will be watching this thread very closely and see what happens with this, because I am not happy with Orange at all.

My first post and it's a moan.. Sorry

If you got the text you had a right to cancel. You still have a right to cancel if its within the 30 day period of receiving the text.

Phone Orange and say: Hey, how are you? I wish to cancel my contract under Communications Act 2003. If they deny say thanks and goodbye. Hang up. Don't get into an arguement with them - if they say no just say goodbye.

Then Phone Ofcom and lodge a complaint about not having your rights under Communications Act 2003. (See above for exactly what to say).


When did you start this contract? I may know of another way round if it was recent.

jamespir

claire6hy wrote: »

thats what i am wondering!!!!!!!!!

if you haev your pac code then they cant do anything

MasterPJ

jamespir wrote: »

wahts wit all the bull i got told by orange when i rang up just now that no press realese had been wel released that they were still deciding whether the charges would change and that they were not accepting anymore cancellations untill further notice

Checking now....

simate

MasterPJ wrote: »

Phone Ofcom 02079813040 and lodge a complaint. Its simple and easy. Raise Communications Act 2003 as well in your claim.

Just say. Hey, how are you *there name*? Just a quick question first are you aware of Orange's recent behaviour? *let them finish* then tell them your position and you want to lodge a complaint. Say thanks - and that's it.

Thanks but I can't see it helping me to be honest.

spark_deals

Orange_Company_Representative wrote: »

Hi all,

Orange always strives to deliver the best communications and we hope that these steps will overcome any confusion and frustration that our customers felt."


Appreciate there's allot of questions here in the forum, all of which will be fedback to the business, however I'm sorry I won't be able to answer them here.

For account specific questions or to take your questions further please contact Customer Services.

Hi,
I don't know what capacity or at what position you work for Orange but instead of "feedback to business" why Orange can't put someone who has more powers. Comparing with BT company rep. who takes account specific questions by PM.
Thanks

MasterPJ

haha just tried to give me an 0870 number for there press office....

Painyboi

MasterPJ wrote: »

If you got the text you had a right to cancel. You still have a right to cancel if its within the 30 day period of receiving the text.

Phone Orange and say: Hey, how are you? I wish to cancel my contract under Communications Act 2003. If they deny say thanks and goodbye. Hang up. Don't get into an arguement with them - if they say no just say goodbye.

Then Phone Ofcom and lodge a complaint about not having your rights under Communications Act 2003. (See above for exactly what to say).


When did you start this contract? I may know of another way round if it was recent.

Thanks for the reply!

I will give them a call then thanks

My contract started on 10th of November 2008