Orange Price changes ?

jamespir

claire6hy wrote: »

thats what i am wondering!!!!!!!!!

if you haev your pac code then they cant do anything

MasterPJ

jamespir wrote: »

wahts wit all the bull i got told by orange when i rang up just now that no press realese had been wel released that they were still deciding whether the charges would change and that they were not accepting anymore cancellations untill further notice

Checking now....

simate

MasterPJ wrote: »

Phone Ofcom 02079813040 and lodge a complaint. Its simple and easy. Raise Communications Act 2003 as well in your claim.

Just say. Hey, how are you *there name*? Just a quick question first are you aware of Orange's recent behaviour? *let them finish* then tell them your position and you want to lodge a complaint. Say thanks - and that's it.

Thanks but I can't see it helping me to be honest.

spark_deals

Orange_Company_Representative wrote: »

Hi all,

Orange always strives to deliver the best communications and we hope that these steps will overcome any confusion and frustration that our customers felt."


Appreciate there's allot of questions here in the forum, all of which will be fedback to the business, however I'm sorry I won't be able to answer them here.

For account specific questions or to take your questions further please contact Customer Services.

Hi,
I don't know what capacity or at what position you work for Orange but instead of "feedback to business" why Orange can't put someone who has more powers. Comparing with BT company rep. who takes account specific questions by PM.
Thanks

MasterPJ

haha just tried to give me an 0870 number for there press office....

Painyboi

MasterPJ wrote: »

If you got the text you had a right to cancel. You still have a right to cancel if its within the 30 day period of receiving the text.

Phone Orange and say: Hey, how are you? I wish to cancel my contract under Communications Act 2003. If they deny say thanks and goodbye. Hang up. Don't get into an arguement with them - if they say no just say goodbye.

Then Phone Ofcom and lodge a complaint about not having your rights under Communications Act 2003. (See above for exactly what to say).


When did you start this contract? I may know of another way round if it was recent.

Thanks for the reply!

I will give them a call then thanks

My contract started on 10th of November 2008

MasterPJ

simate wrote: »

Thanks but I can't see it helping me to be honest.

Its the masses Ofcom need to go forward. We need you

Human_Writes

MasterPJ wrote: »

If you got the text you had a right to cancel. You still have a right to cancel if its within the 30 day period of receiving the text.

Phone Orange and say: Hey, how are you? I wish to cancel my contract under Communications Act 2003. If they deny say thanks and goodbye. Hang up. Don't get into an arguement with them - if they say no just say goodbye.

Then Phone Ofcom and lodge a complaint about not having your rights under Communications Act 2003. (See above for exactly what to say).


When did you start this contract? I may know of another way round if it was recent.

Are you certain of your position from a legal standpoint, if so where did you get this legal advice? Or is this just your opinion, because if it is just your personal opinion you really need to indicate that.

If your advice is based on the fact that because you haven't had a text message notifying you that Orange are no longer proceeding with the change, then in my view it's not a strong position, section 19 of an Orange contract indicates they can provide you with verbal notice, so when you rang customer services and they told you that they've changed their mind they have provided you with adequate notice under the terms of the contract.

robot1000

Human_Writes wrote: »

Are you certain of your position from a legal standpoint, if so where did you get this legal advice? Or is this just your opinion, because if it is just your personal opinion you really need to indicate that.

If your advice is based on the fact that because you haven't had a text message notifying you that Orange are no longer proceeding with the change, then in my view it's not a strong position, section 19 of an Orange contract indicates they can provide you with verbal notice, so when you rang customer services and they told you that they've changed their mind they have provided you with adequate notice under the terms of the contract.

So if Orange can stop people cancelling because they hadn't received 'the text', then surely it should work the same way notifying us that there is no change

rj1000

Orange_Company_Representative wrote: »

Hi all,

I work for Orange, and just wanted to clarify a few points:

- due to customer feedback, we will not be going ahead with the proposed pricing changes.

- anyone who has already requested their PAC code will still get it.

- we will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.


So apologies from Orange for any frustration and confusion caused, this was never our intention.

Conor

To everyone who has had confirmation their contract is cancelled and are awaiting their PAC, I strongly advise printing out the page of this forum with the above post.