Orange Price changes ?

love_my_2_boys

Just for the record, after the way I was treated by Orange CSR, whenever the time arises for me to review my options regarding either up-grading my phone or moving to a new service provider
I WILL DEFINATELY NEVER CONSIDER GOING BACK TO ORANGE
THEY CERTAINLY DO NOT VALUE THEIR CUSTOMERS OR TREAT THEM WITH RESPECT.

Nuff said, innit

sorry for shouting!!! lol

TREVORCOLMAN

I have a question for Orange Rep:

With my latest Orange Bill there is a page which informs me that from Oct you will be charging £1.47 for each bill.

However I have the option of receiving online bills free.

Can you tell me does the online bill have the same apperance as the bill I get through the post?

I ask as I need bills at certain points which I send off for Cashback Claims.

Thanks.

platterfish

love_my_2_boys wrote: »

Just for the record, after the way I was treated by Orange CSR, whenever the time arises for me to review my options regarding either up-grading my phone or moving to a new service provider
I WILL DEFINATELY NEVER CONSIDER GOING BACK TO ORANGE
THEY CERTAINLY DO NOT VALUE THEIR CUSTOMERS OR TREAT THEM WITH RESPECT.

Nuff said, innit

sorry for shouting!!! lol

Agreed! And im sure many others feel the same! Terrible service, C.S Staff taking things too personally, ok, they were doing as they were told, but theres ways to go about doing it with respect and politely!

kernal_2

Orange_Company_Representative wrote: »

No, the changes are not going ahead, therefore no-one will be affected.

Conor

Conor

I am sure you are aware of the COMMUNICATIONS ACT 2003, which states'Any proposed Modifications that are not agreed to'

We didnt agree with these modifications, yet we were given 30 Days Notice of the PROPOSED changes.

Example

---

Someone who got a text on the 3rd of August and was then told today they were not happening, HAD 10 Days to terminate their contract under the above ACT, BUT they were not allowed their right to exercise this.

Dispite there being notes on their account stating they requested disconnection.

I am sure you are aware this is a breach of the above ACT and therefore anyone who has notes on their account between the text and todays date are still LEGALLY entitled to cancel. THIS HAS BEEN LOOKED INTO AND I HAVE HAD THIS CONFIRMED.

So please can you give us a Statement on this Point Please.

Many Thanks

MasterPJ

love_my_2_boys wrote: »

Just for the record, after the way I was treated by Orange CSR, whenever the time arises for me to review my options regarding either up-grading my phone or moving to a new service provider
I WILL DEFINATELY NEVER CONSIDER GOING BACK TO ORANGE
THEY CERTAINLY DO NOT VALUE THEIR CUSTOMERS OR TREAT THEM WITH RESPECT.

Nuff said, innit

sorry for shouting!!! lol

I do agree with you. Orange should really give them free Yoga lessons....or spend at least some money training them beyond: Good morning workers here is today's bul....messages to pass on to our customers....

MasterPJ

kernal wrote: »

Conor

I am sure you are aware of the COMMUNICATIONS ACT 2003, which states'Any proposed Modifications that are not agreed to'

We didnt agree with these modifications, yet we were given 30 Days Notice of the PROPOSED changes.

Example

---

Someone who got a text on the 3rd of August and was then told today they were not happening, HAD 10 Days to terminate their contract under the above ACT, BUT they were not allowed their right to exercise this.

Dispite there being notes on their account stating they requested disconnection.

I am sure you are aware this is a breach of the above ACT and therefore anyone who has notes on their account between the text and todays date are still LEGALLY entitled to cancel. THIS HAS BEEN LOOKED INTO AND I HAVE HAD THIS CONFIRMED.

So please can you give us a Statement on this Point Please.

Many Thanks

Really? Who confirmed this? Ofcom? I knew of this act and thought it still held. But good old Orange just following the daily bul.... messages that appear on screen.....

ArsenalFC

rossmcmanus wrote: »

I dowbt it, I rang up this morning and was told by the customer service rep that although I call 08 numbers because the calls were longer than 30 seconds I am not eligable to cancel as I will not be affected by the change

Which I don't understand at all :S

As surley if the prices had of changed and I continue making 08 number calls I would of still been getting charged more

They told you bullSh*t. Everyone is eligible to cancel and many has which is the reason for their u-turn. It seems that mobile operators are increasingly changing the terms for their benefits recently, virgin was one. I cancelled without problem with a year of contract to go on virgin.

jamespir

is this just a rouse from orange to stop us cancelling our contract and then theyll just stick the prices up without telling anyone

Rockyroad

I too cancelled Thursday night and no pac code yet. Am going to ring today and try to get the pac code as they have already agreed to cancel my contract. This is just one big farce...

BarneyBoots

Having not recieved my PAC,phoned up and requested it and was refused.Phoned back and spoke to someone different who sent it to me via text.Confirmed that the contract gets terminated on 5th september and gave my PAC code to o2.Number gets ported to my new iphone on friday !!!:T:T