Orange Price changes ?

superuser00

The PAC code is on it's way for the number they agreed to. It seems that they are allowing this. But I'm unsure about the other number ..

MasterPJ

rossmcmanus wrote: »

Yeah I got that number aswell from Ofcom but I don't see the point in ringing it and escalting it further as Orange are now not changing there T&C so there is no reason for the contract to be cancelled

Is there any point in ringing them?

CISAS - no. Need to be at war with Orange via Letters first.

My argument still stands - my consumer rights were not upheld and no company has the right to remove anyone's consumer rights. I pray Ofcom come through for us this time.

Orange withdrawing obviously have realised they are in the wrong. So Ofcom should come back with something.

Ofcom I beg you phone.

robot1000

rossmcmanus wrote: »

Yeah I got that number aswell from Ofcom but I don't see the point in ringing it and escalting it further as Orange are now not changing there T&C so there is no reason for the contract to be cancelled

Is there any point in ringing them?

Where did you get that info from?

vixmony

I have a confirmation letter states that my two lines I cancelled will stop working on the 3rd of september I have them in my hands do you reckon they can now turn around and say they won't cancel?

MasterPJ

They "apparently" have released a statement today. But still no sign of it anywhere. Phoned them first thing and they informed me of this.

love_my_2_boys

Human_Writes wrote: »

Before sending you your data under the Data Protection Act they can by law charge you £10.00 for it, plus they can insist that you identify yourself to their satisfaction, photocopies of passports, driving licencse e.t.c.

It's probably more trouble than it's worth asking them for the information, especially if you don't need it.

didn't know this!
scrub earlier suggestion :0(

rossmcmanus

robot1000 wrote: »

Where did you get that info from?

The woman I spoke to at the Orange Executive Office when I rang up after Ofcom give me the number

She said they have decided not to because of the affect it will have on the business.

MasterPJ

vixmony wrote: »

I have a confirmation letter states that my two lines I cancelled will stop working on the 3rd of september I have them in my hands do you reckon they can now turn around and say they won't cancel?

They have confirmed the cancellation. So you should be fine. You even have the paperwork to back that up.

If they reconnect all there customers....well if they do... don't know what will happen. Ofcom will surely have something to say then.

If they do reconnect all there customers who left - then this whole situation in my eyes was to get more money out of people, I do wonder right now if that was there plan all along. Time shall tell...

MasterPJ

rossmcmanus wrote: »

The woman I spoke to at the Orange Executive Office when I rang up after Ofcom give me the number

She said they have decided not to because of the affect it will have on the business.

Yep. I got the old story of the word got around too much (lol - what do you expect?) and some clever wording about inconsistency. Just phone them up to get them to read out there morning notice to you. Its a joke, it really is - but really do listen to the wording of what they say.

sammylou100

So I just sat and read through 50+ pages getting very excited that I could get out of my cripplingly expensive Orange contract to now see on this page that they are no longer changing their T&C's, can someone please clarify for me - does this mean that I cannot cancel my contract now?
Sorry if I'm being slow, I don't want to be on hold for 2 hours to be told 'computer says no'!