Orange Price changes ?

rossmcmanus

Bitterwallet

Sorry I can't post a link to the artical as im a new user so the forum won't let me.

passatrider

I called on Sunday to ask for my contract to be cancelled as I was not happy with the new charges, but was told I would have to wait for the text confirmation.
Now I'm told that Orange have backtracked on the decision meaning I can no longer cancel. Is this correct even though I asked to cancel before today's announcement?

rossmcmanus

passatrider wrote: »

I called on Sunday to ask for my contract to be cancelled as I was not happy with the new charges, but was told I would have to wait for the text confirmation.
Now I'm told that Orange have backtracked on the decision meaning I can no longer cancel. Is this correct even though I asked to cancel before today's announcement?

Afraid it looks like it as you hadent yet recived the text. So the cancellation request was not processed so you won't be able to cancell now.

MasterPJ

haha

"Orange have apologised for “any frustration and confusion” that customers have experienced, and we’ve also been told Orange are carrying out a full review of customer service procedures to ensure future customers aren’t treated in the questionable manner reported by dozens of Bitterwallet readers."

Won't go anywhere.....

robot1000

BarneyBoots wrote: »

Staring to get worried now,phoned up orange last thursday and they said that i could cancel.
Requested my PAC code which was sent on but I have still not recieved it.Will I be stuck with 2 contracts ?,the orange one and my new one that i have taken out with o2 ?

Surely if they have sent out my PAC code I will be OK as they have agreed to the cancellation ?
Will my contract be terminated as soon as I use the PAC code to port my number to o2 ?

ANy help appreciated

You have 14 days in which you can cancel the O2 contract

MasterPJ

Anyone who hasn't cancelled wont be able to now - full stop.

MasterPJ

Waits for newsroom.orange.co.uk to update or Bitterwallet.

passatrider

rossmcmanus wrote: »

Afraid it looks like it as you hadent yet recived the text. So the cancellation request was not processed so you won't be able to cancell now.

So it looks as though Orange are within their rights to move the goalposts whenever they feel like it. The customers however are told to either like it or lump it!
Why were we not informed of the proposed changes formerly?

platterfish

BarneyBoots wrote: »

Staring to get worried now,phoned up orange last thursday and they said that i could cancel.
Requested my PAC code which was sent on but I have still not recieved it.Will I be stuck with 2 contracts ?,the orange one and my new one that i have taken out with o2 ?

Surely if they have sent out my PAC code I will be OK as they have agreed to the cancellation ?
Will my contract be terminated as soon as I use the PAC code to port my number to o2 ?

ANy help appreciated

Call them, and they will give you the pac over the phone, my PAC still hasnt arrived and i cancelled nearly 2 weeks ago, a begrudingly rude advisor was able to give it me over the phone. :-)

MarcusV

Well as soon as I posted the last reply on here my PAC code has arrived from Orange. So I will be off to get an iPhone now and then my Orange contract will be terminated, fair play to Orange for getting the PAC code out to me so quick!