Orange Price changes ?

MasterPJ

Sorry yes - Telephone for Ofcom is: 02079813040.

MasterPJ

To escalate this even further call: CISAS on 02075203827. But Ofcom shall inform you of this.

(Its the omnisum for Orange)

Just rang them - need to write to Orange first and them come to deadlock with them via letters.

I can only assume Ofcom will have had there say in the matter sooner that having to get in to a deadlock with Orange.

love_my_2_boys

MasterPJ wrote: »

Now they have annoyed me.

I have now made a request for Information under Data Protection Act 1998. Indicating any digital item where I am the subject of or mentioned, I also be sent.

I also asked for all the notes on my account to be sent to me. With any changes that has occurred to them by any member of staff at any time. All with dates and times attached as well.

Enough is enough - removing my consumer rights is not on.

I think everyone who was refused canelation should do this as well, give them a whole load of extra work to do and I'm assuming that they will have to foot the postage costs?

rossmcmanus

Yeah I got that number aswell from Ofcom but I don't see the point in ringing it and escalting it further as Orange are now not changing there T&C so there is no reason for the contract to be cancelled

Is there any point in ringing them?

Human_Writes

love_my_2_boys wrote: »

I think everyone who was refused canelation should do this as well, give them a whole load of extra work to do and I'm assuming that they will have to foot the postage costs?

Before sending you your data under the Data Protection Act they can by law charge you £10.00 for it, plus they can insist that you identify yourself to their satisfaction, photocopies of passports, driving licencse e.t.c.

It's probably more trouble than it's worth asking them for the information, especially if you don't need it.

MasterPJ

love_my_2_boys wrote: »

I think everyone who was refused canelation should do this as well, give them a whole load of extra work to do and I'm assuming that they will have to foot the postage costs?

It could cost up to £10. Which is what the act also says. Sorry

But the hassle is what I am causing because they have put me through so much hassle.


I just want a copy of it all so that I have a copy at hand to see what's really been noted on my account. And if needs be show Ofcom or CISAS evidence.

superuser00

The PAC code is on it's way for the number they agreed to. It seems that they are allowing this. But I'm unsure about the other number ..

MasterPJ

rossmcmanus wrote: »

Yeah I got that number aswell from Ofcom but I don't see the point in ringing it and escalting it further as Orange are now not changing there T&C so there is no reason for the contract to be cancelled

Is there any point in ringing them?

CISAS - no. Need to be at war with Orange via Letters first.

My argument still stands - my consumer rights were not upheld and no company has the right to remove anyone's consumer rights. I pray Ofcom come through for us this time.

Orange withdrawing obviously have realised they are in the wrong. So Ofcom should come back with something.

Ofcom I beg you phone.

robot1000

rossmcmanus wrote: »

Yeah I got that number aswell from Ofcom but I don't see the point in ringing it and escalting it further as Orange are now not changing there T&C so there is no reason for the contract to be cancelled

Is there any point in ringing them?

Where did you get that info from?

vixmony

I have a confirmation letter states that my two lines I cancelled will stop working on the 3rd of september I have them in my hands do you reckon they can now turn around and say they won't cancel?