Orange Price changes ?

hellraiser11

makavelianz wrote: »

So i think i have my final bill this is how it looks, just wondering what the Port out termination charge (£13.05) is all about?? because i used the PAC 7 days after requesting it.

here's how much you spent . . .

Your Service Plans (VAT applicable)
Canary 25 Websave -5.00 24mth : 05 Aug - 09 Aug -2.84

Adjustments (VAT applicable)
Good Will : 28 Jul -130.43
Good Will : 28 Jul -96.48
MNP PAC (Debit) : 28 Jul 130.43
MNP PAC (Debit) : 28 Jul 96.48
Call charges (VAT applicable)
Amount this month - see itemisation for details 0.00
Total exc. VAT £-2.84

VAT £-0.426
Adjustments (non-VAT applicable)
Port out termination : 03 Aug 13.05

Orange Care (non-VAT applicable)
6.00 Orange Care : 05 Aug - 09 Aug -1.00

Total non-VAT £12.05

Is the bill posted out or emailed? How did you check your final bill? I just ported today, so hopefully mine should be arriving soon?

evilsheep

hellraiser11 wrote: »

Is the bill posted out or emailed? How did you check your final bill? I just ported today, so hopefully mine should be arriving soon?

Your bill is viewable online, through the 'My Account' option on Orange's website. If you haven't already registered for this, I'm not sure whether you'll be able to view your account online.

hellraiser11

evilsheep wrote: »

Your bill is viewable online, through the 'My Account' option on Orange's website. If you haven't already registered for this, I'm not sure whether you'll be able to view your account online.

I used to view my bills online, however since the number is ported, it says the number does not exist?

evilsheep

hellraiser11 wrote: »

I used to view my bills online, however since the number is ported, it says the number does not exist?

Hopefully that means that your account has been closed, and therefore there's no payment owing?

hellraiser11

evilsheep wrote: »

Hopefully that means that your account has been closed, and therefore there's no payment owing?

I hope so, asked them 4 times before porting and they said there will be a credit to cover the buy out :rolleyes:

Quila

Just a little more info on my success story for you all:

When I called Orange direct via 150 on my phone I had NO luck. Spoke to some very rude, script using human beings, and got NOWHERE. As soon as I rang Ofcom and got that reference number I was taken much more seriously - that reference number is like gold dust, so so valuable!
You know you're onto a good thing when the exec.'s put you through to someone else; you will almost always get your disconnection request accepted from the sounds of things.

I got told this morning however, by an exec. that Ofcom had fully endorsed what they were doing. I proved him wrong; quoted my reference number and said that Ofcom had said it was within my rights to cancel and that if he disagreed I'd like to begin the escalation process. Suddenly I was right about everything and my disconnection was put through, getting disconnected tomorrow. Already found a fantastic deal on T-Mobile, and won't be using Orange again!!

robot1000

Quila wrote: »

Just a little more info on my success story for you all:

When I called Orange direct via 150 on my phone I had NO luck. Spoke to some very rude, script using human beings, and got NOWHERE. As soon as I rang Ofcom and got that reference number I was taken much more seriously - that reference number is like gold dust, so so valuable!
You know you're onto a good thing when the exec.'s put you through to someone else; you will almost always get your disconnection request accepted from the sounds of things.

I got told this morning however, by an exec. that Ofcom had fully endorsed what they were doing. I proved him wrong; quoted my reference number and said that Ofcom had said it was within my rights to cancel and that if he disagreed I'd like to begin the escalation process. Suddenly I was right about everything and my disconnection was put through, getting disconnected tomorrow. Already found a fantastic deal on T-Mobile, and won't be using Orange again!!

Care to share your fantastic T-Mobile deal?

sc0tty05

can you still cancel the now? i owe this months bill thats due to be paid on the 25th but can i cancel my contract the now pending my payment???

cheeseslice

Just wanted to post an update.

I phoned ofcom and got the reference number, phoned back to orange with the number they gave me and got through to a nice lady from disconnections. I explained everything and she said she had to check my account to see if I had either gone over the minutes or used any numbers that would be affected by the price change.

Thankfully I had a 4 second call to an 0800 number last month so she said I could cancel, it then took me another 10 minutes to convince her that the 2nd phone on the same bill was not a separate contract and that she should be allowing me to cancel that too.

Although she was quite nice it seems that orange are making it as difficult as possible to cancel. No matter how many times I tried to explain that just because this change wouldn't have affected me in the past 3 months, it doesn't mean that it won't in the future. She just kept insisting that the orange were legally allowed to do this. If it wasn't for that call I made I don't think there was any way she was letting me cancel.

I'm really curious how badly this has hit orange, are we talking hundreds or thousands?

BorisBear

Does it have to be an 08 phonecall or does using data count