Orange Price changes ?

A-Trice

MasterPJ wrote: »

Wins - what about people who were refused there right to cancel?

Employees don't know what to do about that.

I understand im in the same boat, i have 2 contracts one got cancelled the other refused.

i mean wins in terms that we got a big company to back down in changing its terms to our detriment. Im tempted to ring Ofcom on the basis that i was refused when the terms were changing while others were allowed to, but what can really be done ?

krav_2

boooo, just rang now and was told that they arent changing now due to the amount of cancellations. Knew i should have rang yesterday.

MasterPJ

A-Trice wrote: »

I understand im in the same boat, i have 2 contracts one got cancelled the other refused.

i mean wins in terms that we got a big company to back down in changing its terms to our detriment. Im tempted to ring Ofcom on the basis that i was refused when the terms were changing while others were allowed to, but what can really be done ?

I'm hoping that anyone who got refused or have a note on there account saying they were not eligible should still have a right to cancel for the next say 10 days.

Removing my consumer rights is not on. 5 mins till I phone ofcom.

MasterPJ

I see this not as a withdrawal of there proposed terms but rather them changing them back to what they were. Aka a second change.

Oh and the guy I phoned gave me legal advice. That frustrates me as he is not in a position to do so.

A-Trice

tell me what ofcom say and if its worth me ringing, if we need more people to raise the profile of this tell me and i'll ring.

MasterPJ

I'm going to phone ofcom now, complain and then mention that whilst it may be the law I don't have now a right to cancel. The ethical side of the law should say I do.

But I shall see what they say first.

superuser00

I've just called Orange and they said the same thing. A "Press release" has been issued. That they are keeping the T&C's the same.

I called yesterday to cancel and was told that I could only cancel one of the numbers on my account, was calling back today to argue that I could cancel both numbers.

I wonder if the other number can be cancelled based upon me calling yesterday...

BettiePage

Must have cost them a fair few customers for them to change their minds.

MasterPJ

Ofcom were not aware of Orange's now plan. Currently an investigation is underway.

Got told to phone head office with a reference number from Ofcom and see if I can first engage in conversation with them.

A-Trice

hmm i think i'll ring ofcom also then

is the ofcom number just the standard one listed on their site ?