Orange Price changes ?

silverwings007

Simate, open up the price guide which you linked to (which forms part of your contract by the way) in adobe reader and click file then document properties, alternatively press Ctrl + D. You will see that the July terms were created on the 4th August. Bit late in my opionion to create July's terms! Orange have changed their terms for all contracts up to the 3rd August, end of. Arguing that point with reference to 'eligibility' and having not called 08 numbers is something else. However, in the eyes of the law, the contract has been broken by orange due to change of terms.

A-Trice

going to try again today..

nice lad last night said, "if ofcom have given you there go ahead to cancel then you could also try it with carphone warehouse head office, if thats where the contracts from"

any thoughts

love_my_2_boys

A-Trice wrote: »

going to try again today..

nice lad last night said, "if ofcom have given you there go ahead to cancel then you could also try it with carphone warehouse head office, if thats where the contracts from"

any thoughts

Mornin A-trice,
Your contract is with Orange and it's them who have breeched their own t&c's, Carphone Warehouse don't figure anywhere in the equasion. Think he was clutching at straws, they really are trying anything to fob customers off. Have you written away to them yet? think that's your best plan of action, keep all your correspondance for your own records.
Good luck xx

kernal_2

I work for cpw, and the contract is from Orange, Its their Terms and Conditions that have changed not cpw's.

We are in the same boat in terms if we wanted to it would have to go through Orange.

Hope this Helps

love_my_2_boys

the latest from bitter wallet

http://www.bitterwallet.com/16574/16574

check back there later for an up-date

MasterPJ

New news!

Just phoned. Proposed change in T&C will no longer be going ahead.

MasterPJ

MasterPJ wrote: »

New news!

Just phoned. Proposed change in T&C will no longer be going ahead.

I asked Where do people who requested to cancel but were denied at the time now stand? They haven't been informed what happens in this condition.

A-Trice

ahh alrite saved me a phone call thanks for that.

asked the guy to check 08's dialled from the phone this month, theirs one, this grounds for a cancellation now ?

love_my_2_boys

MasterPJ wrote: »

New news!

Just phoned. Proposed change in T&C will no longer be going ahead.

Is this for real or another customer fob off?
wonder what will happen to those who canceled already?

longster70

MasterPJNew news!

Just phoned. Proposed change in T&C will no longer be going ahead.


I will wait until I have some official confirmation from Orange rather than just take this on face value. If it is true they must of still lost rather alot of customers that they have already let cancel. I would bet that overall they are very much out of pocket!