Orange Price changes ?

MasterPJ

passatrider wrote: »

So it looks as though Orange are within their rights to move the goalposts whenever they feel like it. The customers however are told to either like it or lump it!
Why were we not informed of the proposed changes formerly?

I totally agree. I felt it very rude to be told by "text" about changes and then given a website (a website - I mean come on) to go to.... I would of liked a letter personalised (hell even my name at the top would have done).

Inside info: It costs a mobile company nothing (00.00p) to send/receive texts. So when you send a text/receive a text and get charged 12p - that is 100% profit for them.

robot1000

I managed to cancel yesterday morning and have just received my PAC code through the post!

Orange_Company_Representative

Hi all,

I work for Orange, and just wanted to clarify a few points:

- due to customer feedback, we will not be going ahead with the proposed pricing changes.

- anyone who has already requested their PAC code will still get it.

- we will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.


So apologies from Orange for any frustration and confusion caused, this was never our intention.

Conor

MasterPJ

Would I be able to get the recorded phone records from Orange under Data Protection Act 1998?

MasterPJ

Orange_Company_Representative wrote: »

Hi all,

I work for Orange, and just wanted to clarify a few points:

- due to customer feedback, we will not be going ahead with the proposed pricing changes.

- anyone who has already requested their PAC code will still get it.

- we will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.


So apologies from Orange for any frustration and confusion caused, this was never our intention.

Conor

What about customers who were denied there consumer right to cancel? Do they still get to cancel? Or are you awaiting word from Ofcom?

hellraiser11

Orange_Company_Representative wrote: »

Hi all,

I work for Orange, and just wanted to clarify a few points:

- due to customer feedback, we will not be going ahead with the proposed pricing changes.

- anyone who has already requested their PAC code will still get it.

- we will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.


So apologies from Orange for any frustration and confusion caused, this was never our intention.

Conor

Hi Conor,

Can you please confirm if someone has already ported out of Orange will not be asked to re-initiate the contract? Thanks

robot1000

hellraiser11 wrote: »

Hi Conor,

Can you please confirm if someone has already ported out of Orange will not be asked to re-initiate the contract? Thanks

They have mentioned that in the post you just quoted; in the 2nd point

hellraiser11

robot1000 wrote: »

They have mentioned that in the post you just quoted; in the 2nd point

So I'm safe then :cool: Cheers

superuser00

Orange_Company_Representative wrote: »

Hi all,

I work for Orange, and just wanted to clarify a few points:

- due to customer feedback, we will not be going ahead with the proposed pricing changes.

- anyone who has already requested their PAC code will still get it.

- we will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.


So apologies from Orange for any frustration and confusion caused, this was never our intention.

Conor

A question for you.

I've got two numbers on the one account. Was told yesterday that they would send out a PAC code for one of the numbers but the other number wasn't valid for early cancellation, due to it not using 08 numbers and not going over the minutes. But after reviewing the bills I've noticed that that number has called 08 numbers so therefore should be valid for the cancellation.....

So can I call back and say the request I put in yesterday should be valid for both numbers..... Hope this makes sense lol

kraaaz

Orange_Company_Representative wrote: »

Hi all,

I work for Orange, and just wanted to clarify a few points:

- due to customer feedback, we will not be going ahead with the proposed pricing changes.

- anyone who has already requested their PAC code will still get it.

- we will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.


So apologies from Orange for any frustration and confusion caused, this was never our intention.

Conor

so if i have a pac code but havent used it yet i can still move without being charged?