Orange Price changes ?

Orange_Company_Representative

superuser00 wrote: »

A question for you.

I've got two numbers on the one account. Was told yesterday that they would send out a PAC code for one of the numbers but the other number wasn't valid for early cancellation, due to it not using 08 numbers and not going over the minutes. But after reviewing the bills I've noticed that that number has called 08 numbers so therefore should be valid for the cancellation.....

So can I call back and say the request I put in yesterday should be valid for both numbers..... Hope this makes sense lol

Sorry I can't answer account specific questions (I don't work in Customer Services) so it's best to ask them direct.

captainsensible2009

Talk about putting your head into the lions mouth!! lol

MasterPJ

captainsensible2009 - Conor has been sent in to try and make us happy again it seems. (My opinion)

Start with the big forums and work downwards.... didn't you get the inside Orange memo captainsensible2009

MasterPJ

Conor - when will this press release become available? Or will it be texted to everyone - as a link they have to pay to read?

love_my_2_boys

Just for the record, after the way I was treated by Orange CSR, whenever the time arises for me to review my options regarding either up-grading my phone or moving to a new service provider
I WILL DEFINATELY NEVER CONSIDER GOING BACK TO ORANGE
THEY CERTAINLY DO NOT VALUE THEIR CUSTOMERS OR TREAT THEM WITH RESPECT.

Nuff said, innit

sorry for shouting!!! lol

TREVORCOLMAN

I have a question for Orange Rep:

With my latest Orange Bill there is a page which informs me that from Oct you will be charging £1.47 for each bill.

However I have the option of receiving online bills free.

Can you tell me does the online bill have the same apperance as the bill I get through the post?

I ask as I need bills at certain points which I send off for Cashback Claims.

Thanks.

platterfish

love_my_2_boys wrote: »

Just for the record, after the way I was treated by Orange CSR, whenever the time arises for me to review my options regarding either up-grading my phone or moving to a new service provider
I WILL DEFINATELY NEVER CONSIDER GOING BACK TO ORANGE
THEY CERTAINLY DO NOT VALUE THEIR CUSTOMERS OR TREAT THEM WITH RESPECT.

Nuff said, innit

sorry for shouting!!! lol

Agreed! And im sure many others feel the same! Terrible service, C.S Staff taking things too personally, ok, they were doing as they were told, but theres ways to go about doing it with respect and politely!

kernal_2

Orange_Company_Representative wrote: »

No, the changes are not going ahead, therefore no-one will be affected.

Conor

Conor

I am sure you are aware of the COMMUNICATIONS ACT 2003, which states'Any proposed Modifications that are not agreed to'

We didnt agree with these modifications, yet we were given 30 Days Notice of the PROPOSED changes.

Example

---

Someone who got a text on the 3rd of August and was then told today they were not happening, HAD 10 Days to terminate their contract under the above ACT, BUT they were not allowed their right to exercise this.

Dispite there being notes on their account stating they requested disconnection.

I am sure you are aware this is a breach of the above ACT and therefore anyone who has notes on their account between the text and todays date are still LEGALLY entitled to cancel. THIS HAS BEEN LOOKED INTO AND I HAVE HAD THIS CONFIRMED.

So please can you give us a Statement on this Point Please.

Many Thanks

MasterPJ

love_my_2_boys wrote: »

Just for the record, after the way I was treated by Orange CSR, whenever the time arises for me to review my options regarding either up-grading my phone or moving to a new service provider
I WILL DEFINATELY NEVER CONSIDER GOING BACK TO ORANGE
THEY CERTAINLY DO NOT VALUE THEIR CUSTOMERS OR TREAT THEM WITH RESPECT.

Nuff said, innit

sorry for shouting!!! lol

I do agree with you. Orange should really give them free Yoga lessons....or spend at least some money training them beyond: Good morning workers here is today's bul....messages to pass on to our customers....

MasterPJ

kernal wrote: »

Conor

I am sure you are aware of the COMMUNICATIONS ACT 2003, which states'Any proposed Modifications that are not agreed to'

We didnt agree with these modifications, yet we were given 30 Days Notice of the PROPOSED changes.

Example

---

Someone who got a text on the 3rd of August and was then told today they were not happening, HAD 10 Days to terminate their contract under the above ACT, BUT they were not allowed their right to exercise this.

Dispite there being notes on their account stating they requested disconnection.

I am sure you are aware this is a breach of the above ACT and therefore anyone who has notes on their account between the text and todays date are still LEGALLY entitled to cancel. THIS HAS BEEN LOOKED INTO AND I HAVE HAD THIS CONFIRMED.

So please can you give us a Statement on this Point Please.

Many Thanks

Really? Who confirmed this? Ofcom? I knew of this act and thought it still held. But good old Orange just following the daily bul.... messages that appear on screen.....