Orange Price changes ?

MasterPJ

Orange staff won't comment on Communications Act 2003.

Now time for CEO Office again

kernal_2

Everyone Call and ask for a Deadlock Ref Number and then call CISAS and get them to launch a Formal Investigation

Human_Writes

robot1000 wrote: »

So if Orange can stop people cancelling because they hadn't received 'the text', then surely it should work the same way notifying us that there is no change

If you haven't received the text, then you haven't been given notice by Orange of any changes to your contract, I can't see that they'd be required to notify you, that they aren't making a change if they haven't told you they were going to make the change in the first place, if you see what I mean.

silverwings007

A friend of mine had verbal confirmation yesterday (from a supervisor) that her contract was going to be disconnected free of charge due to the changes of T&C (immediate disconnection not PAC). Today she has had a voicemail saying that the changes are not taking place anymore and that her contract is not going to be cancelled. However, she ordered an O2 sim only night last night. Is there anything she can do?

hellokitty08

Guess I am luckly, when i first spotted this post on saturday, it was at 50ish pages, I nearly had a heart attack and thought cancle, cancle, argh!

Then on relfection I looked through all my bills and I have never once gone over my inclusive minutes, despite the fact that sometimes my bill was higher. I had a look around and couldnt find a deal anywhere as near as good as the one I have, so i decided to stop using my mobile internet and turn of my text reports, always phone 0800 or 0845 numbers from someone elses phone and the increase in price wasnt going to effect me.

However I am really pleased to hear that Orange have now back tracked on their decision to increase the charges. I wonder how many people where actually better off cancelling?
Although obviously a lot of people did cancle and managed to scare Orange to death!

robot1000

Human_Writes wrote: »

If you haven't received the text, then you haven't been given notice by Orange of any changes to your contract, I can't see that they'd be required to notify you, that they aren't making a change if they haven't told you they were going to make the change in the first place, if you see what I mean.

I meant that they they notified people over the phone about the change, but stopped them cancelling until they received 'the text'.

Daddy

silverwings007 wrote: »

A friend of mine had verbal confirmation yesterday (from a supervisor) that her contract was going to be disconnected free of charge due to the changes of T&C (immediate disconnection not PAC). Today she has had a voicemail saying that the changes are not taking place anymore and that her contract is not going to be cancelled. However, she ordered an O2 sim only night last night. Is there anything she can do?

This is going against what the chap from Orange said on the previous page. No wonder people are angry with Orange when they say one thing and do another. Come on Orange, sort it out!

A-Trice

Just looking for confirmation again sorry..

but if orange disconnected my sim after agreeing to cancel. there is no way they can re-connect and resume the contract yea ?

sorry just kinda worried now

passatrider

What Orange have done here is to try and sneek these price changes through the back door, saying that it will only affect certain users. They did this by texting certain customers, knowing fine well that it would cause an uproar if they made it public!

How the hell is Orange able to get away with treating it's loyal customers in this way?

love_my_2_boys

silverwings007 wrote: »

A friend of mine had verbal confirmation yesterday (from a supervisor) that her contract was going to be disconnected free of charge due to the changes of T&C (immediate disconnection not PAC). Today she has had a voicemail saying that the changes are not taking place anymore and that her contract is not going to be cancelled. However, she ordered an O2 sim only night last night. Is there anything she can do?

how could she receive a voicemail if she had immediate disconnection?