Orange Price changes ?

Disco_des_2

Has anyone received a text saying that the increase in charges is not going ahead anymore? The bloke i spoke to (Phil in the retentions team) told me that i should have received a text saying this but I haven't. Anyone else received this?

Painyboi

Disco_des wrote: »

Has anyone received a text saying that the increase in charges is not going ahead anymore? The bloke i spoke to (Phil in the retentions team) told me that i should have received a text saying this but I haven't. Anyone else received this?

I haven't had one yet.

Geoff_Hughes

Disco_des wrote: »

Has anyone received a text saying that the increase in charges is not going ahead anymore? The bloke i spoke to (Phil in the retentions team) told me that i should have received a text saying this but I haven't. Anyone else received this?

I certainly haven't

Disco_des_2

Disco_des wrote: »

Has anyone received a text saying that the increase in charges is not going ahead anymore? The bloke i spoke to (Phil in the retentions team) told me that i should have received a text saying this but I haven't. Anyone else received this?

You are not the only one! Surely there must be a way that we can use this. At the moment all we are doing is taking their word for it! isn't that why we have contracts so all of this are cleared up!?!?!?

Painyboi

I think it's safe to say Orange have messed up big time on this one!!

Disco_des_2

I hate this company! I have never had anything but trouble! I am supposed to be paying £35 a month but for some reason its coming out at between £55 and £60 a month!!! As soon as my contract is up in couple of months, as a lot of you will will be doing I hope, I am cancelling it and moving elsewhere!

bevan840

I've just spoken to someone on 150 and she's saying the same, that because of a lot of bad feedback (they think cancellations are bad feedback, they got something right!! lol) they now aren't going to put in the new charges. So if they are now saying it isn't happening, and it does happen anyway, do we have a leg to stand on? Or will we just have to put up with the new charges.

superuser00

What's to stop anyone from calling up and cancelling their contract ? There hasn't been any official communication from Orange saying that they are not changing their T&Cs. "Besides" for the press release.

My point is. What about all those people who don't have internet access, received the text message and are calling into Orange to cancel. I'm sure they are in their right to request the changes in writing. I'm sure you don't have to take verbal communication from Customer services....

Gothicfairy

I have no idea but all I am getting today is that it is not going ahead due to bad feedback.

love_my_2_boys

has Orange made it official that the proposed changes are not going ahead? or are they just trying to stop people phoning to cancel until the 30 days have passed???!!!