Orange Price changes ?

Joe_W

I phoned yesterday lunchtime and successfully cancelled my contract and had my PAC code sent out. I'm going to collect my new phone this afternoon but don't want to have two contracts running at the same time if orange haven't cancelled me.

Does anyone know of a quick way (ie one that doesn't involve calling 150 again) to check if my cancellation still stands?

Thanks

makavelianz

Joe_W wrote: »

I phoned yesterday lunchtime and successfully cancelled my contract and had my PAC code sent out. I'm going to collect my new phone this afternoon but don't want to have two contracts running at the same time if orange haven't cancelled me.

Does anyone know of a quick way (ie one that doesn't involve calling 150 again) to check if my cancellation still stands?

Thanks

Waiting for confirmation through the post. :money:

chris344

Joe_W wrote: »

I phoned yesterday lunchtime and successfully cancelled my contract and had my PAC code sent out. I'm going to collect my new phone this afternoon but don't want to have two contracts running at the same time if orange haven't cancelled me.

Does anyone know of a quick way (ie one that doesn't involve calling 150 again) to check if my cancellation still stands?

Thanks

Go to your online account, it should allow you to upgrade as they've changed the contract dates or applied credit to cover the contract.

marknbrandon

Just had an email from the guys over at BitterWallet in terms of the question people have been talking about - i.e. does this "we wont change our prices" message count as there has not been any official word from orange - either text or on their site.

Apparently there is going to be a statement posted on the Orange website by tomorrow to confirm no price changes.

Think that pretty much puts the final nail in the coffin on people getting away from Orange (me included :-( )

Orange_Company_Representative

Hi all,

Just to clarify once again, due to feedback from our customers we are no longer going ahead with the proposed price changes.

If you have already requested a PAC code, you will still get it if we have agreed to it.

Unfortunatley I can't comment on individual cases, but if you have any more questions or want to take any matters further please contact our Customer Services dept.

Here is a copy of the statement our Press Office have issued to media:

"Orange recently decided to make changes to contract customers' call charges for out-of-bundle minimum call rate, international calls from the UK and pay-as-you consume data browsing.

However in listening to our customers it became clear that some of them found the messages sent to announce these changes confusing about who would be affected and how. This is obviously not our intention and therefore we have decided not to go ahead with the proposed changes.

It is normal practice for businesses to make pricing changes, and whilst we clearly cannot rule out any future changes we know that transparency and consistency in our policies is extremely important to our customers. Orange apologises to those customers who found the messages unclear and any subsequent misunderstanding this has caused. We will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.

Orange always strives to deliver the best communications and we hope that these steps will overcome any confusion and frustration that our customers felt."

Joe_W

chris344 wrote: »

Go to your online account, it should allow you to upgrade as they've changed the contract dates or applied credit to cover the contract.

Just checked. Say's I can upgrade so should be cancelled - happy days!

Cheers for the tip man!

WinDoze9t8

Thats true "orange" have u-turned on this as suggested after talks with Ofcom.

I have also heard that Orange PLC may discipline some orange retail staff for advising customers to cancel and then sign a new contract.

superuser00

WinDoze9t8 wrote: »

Thats true "orange" have u-turned on this as suggested after talks with Ofcom.

I have also heard that Orange PLC may discipline some orange retail staff for advising customers to cancel and then sign a new contract.

LOL. That's what I'm doing

cym

UNBELIEVABLE! i rang up on friday they said i could cancel and that my pac code would be in the post. Rang today and asked where my pac code is and they said they have no record of me calling to cancel at all!!!
And now because there not changing the t&cs i have no right to cancel!!
I am SO angry!!!!!!!!!!!!!!!!
What can i do now?????!!!:mad:

love_my_2_boys

cym wrote: »

UNBELIEVABLE! i rang up on friday they said i could cancel and that my pac code would be in the post. Rang today and asked where my pac code is and they said they have no record of me calling to cancel at all!!!
And now because there not changing the t&cs i have no right to cancel!!
I am SO angry!!!!!!!!!!!!!!!!
What can i do now?????!!!:mad:

I think you will be the tip of the iceberg!! bet there are loads more people in the same boat. I just got mines cancelled immediately so I wouldn't have to wait for a PAC code, had a feeling this mite happen...