Orange Price changes ?

kernal_2

Painyboi wrote: »

Does that mean it should still be the same? So we should be still allowed to cancel?

I just took a contract with ORANGE yesterday after getting my new phone, so I agreed to the new prices in September, they have now retracted these so surely I am within my right to cancel as the terms i have now been put on are not the same as the original ones

chris344

What happens to those customers who are still waiting for PAYG sim cards to arrive, will you call to activate them and be told “Sorry the changes are not going ahead and therefore we cannot activate this PAYG sim card”???

Gothicfairy

kernal wrote: »

I just took a contract with ORANGE yesterday after getting my new phone, so I agreed to the new prices in September, they have now retracted these so surely I am within my right to cancel as the terms i have now been put on are not the same as the original ones

Not sure why you would want to , as it must mean you are paying less for what you have.

love_my_2_boys

Littlemiss27 wrote: »

There is a statement from orange here http://www.bitterwallet.com/orange-cancel-call-charge-increases-official-statement/16638

Don't understand why its not been put on their own website

yeah but as this is only on a website not related to Orange can it be taken as red?
I won't be beleiving it until something more official is released

love_my_2_boys

saw this posted on bitterwallet!!!
<LI class=alt id=comment-25755>Posted by RKDE | August 12th, 2009 at 1:35 pm
Just had an email from orange, they have not made the call changes and are refusing my cancellation - time to haggle for a buy out

Gothicfairy

If they have not made the call changes then how can you cancel ? Nothing has changed. Did I miss something ?

Human_Writes

ArsenalFC wrote: »

I suggest to the people to cancel their contract as:

1: They have changed the T&C - Not if they withdraw the change.
2: You have only 30 days to cancel from notice of changes - According to Orange these changes were going to be enacted on 14 September 2009, this means you've had more than 30 days notice from them stating the change won't go ahead. The contract actually states you've got to give 14 days written notice.
3: Don't take their words on here, there's no official statement from them. - There are several posts on here from an Orange member of staff registered with MSE. Presumably they had to prove they were from Orange before MSE allowed them to post, this staff member provided a copy of Orange's press statement.
4: I believe you are entitle to cancel even if they withdraw the changes - On what do you base this belief? Your contract gave you the right to cancel only if they made changes, if they provide you with notice that they aren't going to make these changes then you haven't got a contractural basis for free cancellation

I've added some comments in red.

robbies_gal

sorry to butt in may i ask how u go about cancelling a contract midway have they changed their terms?

brettcta

have you not read any of the other recent threads about orange? including this bad boy which is now on page 96

makavelianz

kernal wrote: »

I just took a contract with ORANGE yesterday after getting my new phone, so I agreed to the new prices in September, they have now retracted these so surely I am within my right to cancel as the terms i have now been put on are not the same as the original ones

I dont think theirs a law to protect someone from paying less then they agreed to :rotfl: