Orange Price changes ?

superuser00

Gothicfairy wrote: »

No offense but this really gets on my nerves..You cancel to go back while I stay and you get the better deal.

Not your fault of course but so not on as far as I can see.

None taken totally get you dude. I would be cheesed off too. Not sure about your background with Orange. But my best advise to just keep trying.

Gothicfairy

Love,

I was told today that paper invoice was free again. The changes have not taken place so if you paid for your bill before you will now.
It was only those that had the free bills that would be made to pay for them and they have revoked that now..

Gothicfairy

superuser00 wrote: »

None taken totally get you dude. I would be cheesed off too. Not sure about your background with Orange. But my best advise to just keep trying.

Glad you understand what I meant :beer:

My background is nothing more then on a contract since 2008. Paid every month with no issue and now this..Really just annoyed I guess at being a loyal customer and being treated this way.

I don't want to leave them but after this I will..No point speaking to them as they admit that some reps might have offered £20 cash back or a new phone but that is down to each rep......For gods sake how is that standard policy ?
Shocking customer care......if people want to leave, fine let them and block them from rejoining if you want but don't offer some new deals and shiny stuff and not the rest.

MasterPJ

love_my_2_boys wrote: »

thats just to inform u they are now charging £1.50 for you paper bill!!!
u can opt out tho and just get your bills online, but you have to opt out or they will charge u

Alot of companies do this. I havent received this text yet and do recieve paper bills and as far as I was aware I was not getting charged for them.

I did make a payment once to cover my charges for a few months aka my credit on my account was £100+ and I still got a bill saying I needed to pay and for not paying by direct debit (They already had money!) I was charged and this charge came to a quater of my bill for that bill.

Gothicfairy

there is not going to be a charge for the standard paper bill......The full statement will cost you but it always did.
They have revoked the charge so nothing will change that way.


*Why on earth and I helping Orange out..lol Maybe their rep needs to get back here and deal with some of the questions *

MasterPJ

Gothicfairy wrote: »

Love,

I was told today that paper invoice was free again. The changes have not taken place so if you paid for your bill before you will now.
It was only those that had the free bills that would be made to pay for them and they have revoked that now..

Revoked in the sense of changes in the Terms and Conditions again? They cant change from free bills to charge you and offer you an opt out option. Thats still a change in Terms and Conditions - when will they learn. But with the opting out I doubt you would really have a case - in sense that Ofcom won't do much as very few it any would complain about this. And its not really of any detriment.

MasterPJ

Gothicfairy wrote: »

there is not going to be a charge for the standard paper bill......The full statement will cost you but it always did.
They have revoked the charge so nothing will change that way.


*Why on earth and I helping Orange out..lol Maybe their rep needs to get back here and deal with some of the questions *

Haha. I think they learnt quickly from all the questions about the 'cooling off period' - leave customers to calm down before coming in. Emotions will still be running hight right now - which they are. But by coming in, commenting and then running it does look a bit bad also.

love_my_2_boys

I spoke to them about this and they told me that unless you opt out you will be sent an itemised bill at the cost of £1.50. they also said there would be NO paper invoice sent at all if that was the case, the options wer paper itemised bill at £1.50 or no paper contact from them at all and you could just view your bill on-line

shell1000

love_my_2_boys wrote: »

thats just to inform u they are now charging £1.50 for you paper bill!!!
u can opt out tho and just get your bills online, but you have to opt out or they will charge u

i figured as much, so went online to change it and i can't see a function to allow me to change it! good job im leaving orange really!

Gothicfairy

Revokes as in...They are not going to change the charges

if you had a free paper bill before you will still have that now.
If you paid for a full statement paper bill then you will still pay.
What it really means is no change.

What you had before you still have.


Nothing has changed at all..........It was going to change and it was going to be £1.50 for ALL paper bills. 14.7p for voice mail etc but none of that applies now.

What we are really left with is nothing, Contracts are the same as before this text and will remain as such

However it does not change the fact that some people got new phones etc and others got NOTHING...hardly good practise for such a big company