Orange Price changes ?

J_K_2

J_K wrote: »

Just got a call back from Paul.
He had the call centre on the line holding for me.
Nice geordie lass.
I'll just check your account she says please hold.
2 minutes later she comes back on asking of I wanted to disconnect straight away. Yes please!!!!!!!!!
No problem sir. Your PAC code will be sent out and you should receive it in 3-5 working days.

HALLELUJAH!!!

The moral of the story is. Just keep trying. You will EVENTUALLY get someone who will help.
Don't be put off if they say your not eligable. Everyone who has an orange contract is. You just haven't gone over your minutes or used 08 numbers.
If you haven't received a text, that doesn't matter either. They have still changed your contract.

So annoyed.
The "nice Geordie lass" did absolutely nothing. Didn't update my notes even..
Complaint is now in with OfCom after arguing with some muppet called Darren Gray at oranges higher complaints department who was basically calling me a liar.

How gutted am I!!

They keep offering better phones and better deals. Do they really think I would continue my contract after being treated in this manner??

longster70

love_my_2_boys wrote: »

Going on what a few people on here are saying, if you have requested your PAC and they are meant to be posting it out, when you call up to enquire they are denying all knowledge!!!
hope that doesn't happen for you

They were very polite indeed (probably helped that I was). They had notes on their system of my call on 6 August, said that the PAC was sent out on 6 August and apologised for me having not received it. They then proceeded to send me a text with my PAC code!

Thumbs up to Orange for that one! Now what shall I do contract wise???

Gaskie

Hi all,

I'm in a bit of a muddle now and I'm not sure what to do.

I originally requested PAC's for my two Orange accounts about 2 weeks ago now and haven't got around to using them yet because I'm just waiting on a SIM to arrive from another network. The problem is now that I've signed up to another lengthy contract, Orange have turned around and told me that I now can't go ahead and cancel my existing contracts without paying the outstanding balance in full. They are basically doing a complete U-Turn on me and I'm now lumbered with an additional phone contract.

I'm absolutely furious. Despite their press release I was told that their legal department had "since updated their stand on things" and was now no longer willing to let people who were previously allowed to cancel continue doing so.

Do I have any rights here? Does anyone know what the latest stance is from Orange regarding people who have PAC's? I'm utterly lost and confused, and extremely annoyed with them.

James.

Jadeytee

I rung up Orange earlier on today, about an hour ago, and was told there not going to change their prices after all.

So I asked where my text message about that was, and they said it would be following shortly

Anyone else find this?

Jadeytee

Sorry, just read earlier posts that I should have done to start with.

Ignore mine

love_my_2_boys

longster70 wrote: »

They were very polite indeed (probably helped that I was). They had notes on their system of my call on 6 August, said that the PAC was sent out on 6 August and apologised for me having not received it. They then proceeded to send me a text with my PAC code!

Thumbs up to Orange for that one! Now what shall I do contract wise???

Well done longster, that's great news, but if you read the post from JK, not everyone has been treated so well.
Bet your minds at peace now
xx

Any

Gaskie wrote: »

Hi all,

I'm in a bit of a muddle now and I'm not sure what to do.

I originally requested PAC's for my two Orange accounts about 2 weeks ago now and haven't got around to using them yet because I'm just waiting on a SIM to arrive from another network. The problem is now that I've signed up to another lengthy contract, Orange have turned around and told me that I now can't go ahead and cancel my existing contracts without paying the outstanding balance in full. They are basically doing a complete U-Turn on me and I'm now lumbered with an additional phone contract.

I'm absolutely furious. Despite their press release I was told that their legal department had "since updated their stand on things" and was now no longer willing to let people who were previously allowed to cancel continue doing so.

Do I have any rights here? Does anyone know what the latest stance is from Orange regarding people who have PAC's? I'm utterly lost and confused, and extremely annoyed with them.

James.

I would go to Ofcom personally.

love_my_2_boys

Gaskie wrote: »

Hi all,

I'm in a bit of a muddle now and I'm not sure what to do.

I originally requested PAC's for my two Orange accounts about 2 weeks ago now and haven't got around to using them yet because I'm just waiting on a SIM to arrive from another network. The problem is now that I've signed up to another lengthy contract, Orange have turned around and told me that I now can't go ahead and cancel my existing contracts without paying the outstanding balance in full. They are basically doing a complete U-Turn on me and I'm now lumbered with an additional phone contract.

I'm absolutely furious. Despite their press release I was told that their legal department had "since updated their stand on things" and was now no longer willing to let people who were previously allowed to cancel continue doing so.

Do I have any rights here? Does anyone know what the latest stance is from Orange regarding people who have PAC's? I'm utterly lost and confused, and extremely annoyed with them.

James.

That's awful!!!
I thought something like this was going to happen, Orange !!!!!! is going on??!!!
DING DING ROUND 2...

love_my_2_boys

come on Connor the Orange rep on MSE, can we have some answers please, this is not on!!!

jase301

Gaskie wrote: »

Hi all,

I'm in a bit of a muddle now and I'm not sure what to do.

I originally requested PAC's for my two Orange accounts about 2 weeks ago now and haven't got around to using them yet because I'm just waiting on a SIM to arrive from another network. The problem is now that I've signed up to another lengthy contract, Orange have turned around and told me that I now can't go ahead and cancel my existing contracts without paying the outstanding balance in full. They are basically doing a complete U-Turn on me and I'm now lumbered with an additional phone contract.

I'm absolutely furious. Despite their press release I was told that their legal department had "since updated their stand on things" and was now no longer willing to let people who were previously allowed to cancel continue doing so.

Do I have any rights here? Does anyone know what the latest stance is from Orange regarding people who have PAC's? I'm utterly lost and confused, and extremely annoyed with them.

James.

That absolutely stinks mate,

Call Ofcom immediately, and don't give up fighting till Orange honour the PAC codes they sent you. Im pretty sure you will be 100% legally safe here, after all, why should you be stuck with the new contract as well due to Orange changing their minds every 5 minutes.

Appalling attitude from an appalling company, i hope EVERY person reading shows their disgust too, and never does business with these sharks again.