Orange Price changes ?

magsirl

Hi All
Managed to get OH Pac code and he has just bought a new phone.
I am a little worried about his final bill from Orange.
Reading through this site I thought he should have a credit to cover the remainder of his Orange contract. I have just phoned Orange billing and the guy I spoke with checked with the retention team and he said that is all sorted now.
I have just checked his bill online and this is what is now showing

***As you are still in contract you are not eligible for an upgrade yet.
You will be eligible for a free upgrade after : 25 Apr 2011
However if you’d like to upgrade before, you will be able to do so from 14 Jun 2009 and any days left on your contract will be added to the length of your new contract.****
Previously it said "if you’d like to upgrade before, you will be able to do so from 14 Jan 2011"(now changed to 14th June 2009)
Could anyone advise me from reading this do you think this means he will not be hit with a massive final bill? Any advice please?? Many thanks

marty1888

WinDoze9t8 wrote: »

Thats true "orange" have u-turned on this as suggested after talks with Ofcom.

I have also heard that Orange PLC may discipline some orange retail staff for advising customers to cancel and then sign a new contract.

Maybe they should discipline some of their staff for being complete bar stewards with bad attitudes to their customers.

makavelianz

kraaaz wrote: »

any idea what this means:

Your Service Plans (VAT applicable)
Dolphin 15 web promo (18 mth) : 12 Aug - 11 Sep 12.77
100 Minutes Loyalty Reward 18 : 12 Aug - 11 Sep 0.00
BlackBerry Internet : 12 Aug - 11 Sep 4.25
Unlimited Anytime Text : 12 Aug - 11 Sep 0.00
Adjustments (VAT applicable)
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -4.13
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Disputed Bill : 27 Jul -26.09
Call charges (VAT applicable)
Amount this month - see itemisation for details 0.45
Data charges 0.00
Total exc. VAT £-143.20
VAT £-21.479

Call charges (non-VAT applicable)

Thats KRAAAZy! that probably means your getting a cheque for about £150 but continuing with the contract.

makavelianz

Missk wrote: »

Hi - sorry - can we still cancel?

Hi nice of you to join us, but ermmm - NO!

sc0tty05

makavelianz wrote: »

Hi nice of you to join us, but ermmm - NO!

howcome? we cant cancel anymore?

Steer

sc0tty05 wrote: »

howcome? we cant cancel anymore?

Because they are not changing anything anymore

robot1000

sc0tty05 wrote: »

howcome? we cant cancel anymore?

Have you not read the news?!

http://www.guardian.co.uk/money/2009/aug/12/orange-call-charges-u-turn

simate

sc0tty05 wrote: »

howcome? we cant cancel anymore?

Dear oh dear, do keep up! :rotfl:

[Deleted User]

Glad i got out just in time.

MasterPJ

Haha and I thought Id be the only online at this hour on here