Orange Price changes ?

MasterPJ

robot1000 wrote: »

How do you know this?

Sorry I found something regarding there Broadband and Watchdog investigated it.

Was in 2007 - I do apologize.

simate

MrNeilHewitt wrote: »

Just rang Orange and the said that the changes have been cancelled and that the original tarriffs apply...I had no grounds to continue my complaint....grrrr...anyone else heard this

Oh no, that's really going to upset some people now. Thanks for the heads up :rotfl:

sammyjr

Just called to check with orange and was told that as i already had my PAC code then my d/c stands as it was on the 4th August when i called them originally. And i woould like to say i've had no problems with orange from start to finish all members of staff have been very helpful and honest with me. So it's not all horror story's i regularly go over my inclusive minutes and so was told that this change would affect me drastically.

Doobdonk

I finally got them to agree to my disconnection at 10pm monday night, was disconnected tuesday, and i have taken out a new sim only contract with Orange that allows me to cancel at 30days notice. Wasn't interested in a new phone, like the one i have, Orange as a network is ok, but losing 19 months of contract and having the ability to cancel at 30 days notice in this economic climate is a blessing.

squirreleater

Well, I was one of the last past the line, cancelled Tuesday morning, the girl gave me a pac code instantly via text and today I had a letter confirming the code with the usual " We're sorry you're leaving orange....."
Now, can I port my number to an orange PAYG sim?
Will probably wait for the new SE X3 to come out........

Fila_2

squirreleater wrote: »

Well, I was one of the last past the line, cancelled Tuesday morning, the girl gave me a pac code instantly via text and today I had a letter confirming the code with the usual " We're sorry you're leaving orange....."
Now, can I port my number to an orange PAYG sim?
Will probably wait for the new SE X3 to come out........

You can port to another network PAYG but not Orange network.

J_K_2

squirreleater wrote: »

Well, I was one of the last past the line, cancelled Tuesday morning, the girl gave me a pac code instantly via text and today I had a letter confirming the code with the usual " We're sorry you're leaving orange....."

That makes me so 'kin angry!

all calls to companies like this will be recorded from now one. One way or another..

BigChris45

Hi
I phoned, got verbal agreement that they were gonna cancel my contract and send PAC code, on the day before they decided to not change terms. The next day my wife took a phone call saying they were not going to change the terms and were going to revoke my cancellation.

Today i have received my PAC code and the 'sorry your leaving' letter.........

Ideas? Im probably going to contact ofcom for advice then call orange tomorrow

Cheers

robot1000

BigChris45 wrote: »

Hi
I phoned, got verbal agreement that they were gonna cancel my contract and send PAC code, on the day before they decided to not change terms. The next day my wife took a phone call saying they were not going to change the terms and were going to revoke my cancellation.

Today i have received my PAC code and the 'sorry your leaving' letter.........

Ideas? Im probably going to contact ofcom for advice then call orange tomorrow

Cheers

As they've issued you with a PAC code, you now have a mutual agreement in place for the contract to be cancelled. You can therefore transfer from Orange as you wish and if you have any problems just quote your legal rights

Jamey_2

I agreed a disconnection with Orange on Monday evening, around 6pm. I double-checked it on Tuesday with a call to the Exec Team, who confirmed everything was going ahead and my PAC code was on the way.

Today I had a call from customer service about the email I sent rejecting the new terms. I told them it was all sorted as I had agreed to disconnect Monday evening. He offered to check everything was still going through so I agreed. I was then transferred to a woman who told me there was no record of me ever agreeing to disconnect and the system was not showing any cancellation (pending or otherwise) of my contract and no PAC code was on the way to me.

I'm going to try the Exec Team again tomorrow as I think the woman I spoke to will remember me (we had a bit of banter and shared the same name) so I'm really hoping for a resolution through her otherwise it's going to be Ofcom/Cisas.

I'm quite flabbergasted by this tbh.