Orange Price changes ?

love_my_2_boys

sorry not following PJ??

4810510

croakey wrote: »

long term lurker first time poster (be gentle!)

i ran orange 02/08/09 in reference to the proposed contract changes and got put through to the most unpolite,arrogant,useless customer service bod (Neville in Darlington!). Was told that even though i had the txt, went over by allowance regularly, and was then confirmed on the phone i was going to be effected i wasnt eligible to disconnect. Had nearly an hour of Nevilles insistence he was right, and in several cases contradicting himself.

Thought i'd leave it a week or so...and now i have a txt like others saying sorry to hear you are leaving... i wish i was leaving! reality is 14months into an 18month contract my phone is faulty, my network signal is beyond poor and i've had enough.

So...someone explain to me whats gone on...having asked directly dozens of times to be disconnected, and subsequently refused i've now got a txt saying "sorry i'm leaving"

nice one orange:T incompetent in the highest order, and corrupt beyond the average MP's expenses claim!:rotfl:

I would call and see if there is any record of your call. There is a chance that Nasty Neville wanted to really stick it to you and put a note on your account saying that you had called to cancel and been told by him that you couldn't. You can then call the Exec Office and say that you gave them notice of termination based on the change in T&Cs, the fact the Nasty Neville didn't agree isn't your problem. Don't know how you will get on but it may be worth a shot, if you have taken out another contract based on the change in T&Cs you should make them aware of this.

MasterPJ

Mudd14 wrote: »

Just to let people know I rang Orange last night as not recieved my PAC code, the guy text it to me and said the only way I can leave orange is by porting the number away from the. If I dont do this within 30 days I will be pulled back into the contract on the new T&C's

Yes which is kinda fair. This is you taking some action.

But also terminated should be honored.

One of these situations is what should have happened to everyone.

MasterPJ

mcmanlyn wrote: »

i rang last night, was told that my pac is on its way but as the 2 CS I spoke to hadn't put a reason on my account (i.e. hadn't stated that the reason i was cancelling was coz of the change in t&c) that i would be charged for the remainder of my contract

I had to argue with him that surely if i was cancelling early there would also be notes to say that i had accepted Xmonths line rental to pay...and that 2 it was ridiculous that 2 people had coincidentally failed to put notes on...he had to go back to this team leader twice but i eventually got the PAC by text and an agreement of no charge.

I now await my final bill...

Welldone and goodluck with your future phone company.

MasterPJ

Squaddieskin wrote: »

Has Orange customer service failed to give you a satisfactory answer to your question?

Telephone;

THE EXECUTIVE OFFICE FOR ORANGE MOBILE

0800 0790 134

And follow up your complaint in full, in writing to the CEO or Orange giving seven days to reply.

TOM ALEXANDER
ORANGE PCS Ltd
PO BOX 10
PATCHWAY
BRISTOL
BS32 4BQ

Send all correspondence by recorded delivery, and mark all letters
Personal, to be opened by addressee only.

Have you yourself done this? Also phone Ofcom complain. Get a refence number. Then say what you want to happen. If this is not possible - ask for a deadlock refence. Then go to CISA to pursue. They will look into it and may get you a result.

MasterPJ

punk_football wrote: »

!!!!!!, what a set of !!!!s orange are. On the 3rd August I requested my PAC. They said they'd send it to me. It got to 11th August and I still hadn't had it so I phoned up. They offered me a brand new contract which I accepted. Now I've just got a text saying they're no longer making these changes and "would love for me to stay".

Does anyone know what my legal rights are with this. I don't wanna phone I phone them up and them they feed me a load of nonsense down the phone.

Are you not within your cooling period on your new contract? Send it back for now would be my advice.

spark_deals

punk_football wrote: »

!!!!!!, what a set of !!!!s orange are. On the 3rd August I requested my PAC. They said they'd send it to me. It got to 11th August and I still hadn't had it so I phoned up. They offered me a brand new contract which I accepted. Now I've just got a text saying they're no longer making these changes and "would love for me to stay".

Does anyone know what my legal rights are with this. I don't wanna phone I phone them up and them they feed me a load of nonsense down the phone.

Afraid you got two shiny phones and two shiny contracts to run.:mad::mad:

Jon_01

spark_deals wrote: »

I thought TOM ALEXANDER left ages ago.( correct me please if wrong)
Thanks

The CEO doesn't work out of Bristol any way, so there no point asking for a reply in 7 days. It'll take longer than that for the letter to get to his office never mind getting an answer drafted back to you.

Estiban

After finding out that i was entitled to cancel i phoned orange and was told that yes i could cancel but if i waited until the 5th of september i would be eligible to upgrade.

Since i have no problems with orange and was offered a good deal i said ok and the operator said someone will call me back on the 5th.

Now that they are not changing my terms and conditions will i still be entitled to the deal i was offered? as i have no leveridge against them if i cant cancel since it is a proposesd early upgrade

love_my_2_boys

http://www.bitterwallet.com/tag/orange

awww, just read this, poor Orange. Imagine being shafted like that...