Orange Price changes ?

jcragg

hi,

i was wondering if anyone can give me some advise. I cancelled my contract on monday with the price changes after 6 months of an 18 months contract, i didnt cancel but i went to a Sim only package. after looking around i saw the HTC hero which i liked so went into the orange shop today to enquire but the sales assistant asked me a couple of questions about why i cancelled and said a bit curtly i cant upgrade you as your plan changes in september (when im due to start SIM only). after checking my online account today it did say i was due an upgrade and it let me upgrade to my £25 a month contract. what i want to know is will orange charge me for my sim only and now re-instated contract, (part of me is hoping the plan change will come into effect after i get my new phone but i dout it) sorry if this is very garbled but been a long long day at work.

Gemma84_3

Hmm im confused?? Ive just checked my orange account online and it says im due for a upgrade in Novemeber .. I got a 18 month contract in Feb.

I was thinking of ending this contract and got a pac sent out, plus a new contract but im not using the pac and im sending the new phone back

simate

lizdav wrote: »

Orange have made another big mess.....

They have sent out Text messages to EVERYONE (not just those who were allowed to cancel), saying how sorry that they were to be losing <subscriber> and stating that the price changes were being withdrawn and to call to get some great deals.

The phones are lighting up at Orange as a result.

Don't know where the apologetic text followup is though.

I haven't had one.

simate

paulmchugh wrote: »

Hi,
I've looked through the thread but not sure I can find a definitive answer to my query to was wondering if anyone could help

I rang orange on 31 July and informed them of my intention to cancel my contract. The CS rep i spoke to was very helpful and I asked for my pac code. I recieved it 2 or 3 days later, but as yet, have still not used it to port my number to another network. Therefore my phone is still active. Can I still cancel my contract? will porting my number to say o2 immediately terminate my contract? I also just checked my online billing and my balance is -£186. I'm not entirely sure what that means.
Thanks for any help in advance

Get your number ported and that will cancel your contract automatically. The -£186 should be a credit to buy out the remainder of the contract, meaning you'll owe them nothing.

simate

love_my_2_boys wrote: »

http://www.bitterwallet.com/tag/orange

awww, just read this, poor Orange. Imagine being shafted like that...

"If that’s the case, Orange will no doubt be examining their dealings with Carphone Warehouse and other third parties over the past three weeks, to determine which of their trusted retailers tried to screw them into the ground."

Lol, Orange shafted themselves, they only have themselves to blame. Shame they're still in business, I'd be out of my contract now, which I should have been if they hadn't denied me of my rights to cancel. Bar stewards.

MasterPJ

robot1000 wrote: »

Well done for committing fraud

It was not fraud. It was just an automatic cash back deal. Look on-line they do the same thing there. However, I would have returned the phone within the cooling period and then went again for the automatic cash back (If the new t&c's allowed you to cancel within the 40 days without giving back the cash)

...come on this is a money making website after all

MasterPJ

love_my_2_boys wrote: »

sorry not following PJ??

I was just saying I understand.

(When you post on here you need to type a minimum of 10 words. What I said was to add to the word count so I did say ten words.)

MasterPJ

Estiban wrote: »

After finding out that i was entitled to cancel i phoned orange and was told that yes i could cancel but if i waited until the 5th of september i would be eligible to upgrade.

Since i have no problems with orange and was offered a good deal i said ok and the operator said someone will call me back on the 5th.

Now that they are not changing my terms and conditions will i still be entitled to the deal i was offered? as i have no leveridge against them if i cant cancel since it is a proposesd early upgrade

Orange offer a 3 month upgrade before your contract runs out. Log on to your online Orange account and go to the Upgrade section - it will be available if your 3 months away from the end of your contract.

MasterPJ

JaRocks28 wrote: »

Technically its not mis-selling, and i doubt they would care. As long as the company is making money. They didnt force the customers to cancel their existing contract or sign up to a new one. It was the customer who made an "informed" decision to cancel the orange contract and take another with a new handset.

I agree with that.

Basically: The consumer was made aware of there right to cancel.
The consumer choose to exercise that right.

Carphone warehouse actually did Orange's job for them by informing the customers they had a right to cancel. So anyone from Carphone warehouse who choose not to cancel I can foresee them actually loosing there right to cancel if Ofcom tell Orange: "People had a right to cancel and you breached that: Now give those customers all there right back."

Orange I heard from one there staff actually phoned up phones 4 u and carphone warehouse when they had there display showing 'Get out orange contract' and it was hinted Orange "had a word" with them.

MasterPJ

jcragg wrote: »

hi,

i was wondering if anyone can give me some advise. I cancelled my contract on monday with the price changes after 6 months of an 18 months contract, i didnt cancel but i went to a Sim only package. after looking around i saw the HTC hero which i liked so went into the orange shop today to enquire but the sales assistant asked me a couple of questions about why i cancelled and said a bit curtly i cant upgrade you as your plan changes in september (when im due to start SIM only). after checking my online account today it did say i was due an upgrade and it let me upgrade to my £25 a month contract. what i want to know is will orange charge me for my sim only and now re-instated contract, (part of me is hoping the plan change will come into effect after i get my new phone but i dout it) sorry if this is very garbled but been a long long day at work.

If your contract is due to run out within 3 months you can upgrade on-line.
So are you currently saying you have upgraded to the £25/Month Contract? And a Sim only?

If this is the case, you should send back the Sim only within the cooling period. The Internet Orange doesn't lie - the Orange staff sometimes don't know the 'truth' answer.

If you have gone past the cooling period and your other contract is definitely going to end then you can't upgrade as the contract you had, is being cancelled and your starting 'technically' on a new fresh contract.

But like I said send back the sim only, upgrade via on-line on your old one. Should be fine.